VoIP Phone System for Small Business

What Is a Small Business VoIP System?

These systems operate using VoIP technology. VoIP, which means voice over internet protocol, lets you and your business use an Internet connection to make and receive calls. The small business VoIP phone system turns the sound into packets of digital data and sends them over the Internet through a router.

Using a small business IP phone system can bring your business sizable benefits. Calls are of good quality, you can go wireless (you only need a good connection), you have access to CRM integration, and you get to use dozens of useful features.

When Do You Need an IP Phone System for Small Business?

Provide faster service

One of the benefits of a new phone system is that you can centralize your business. Everyone works on the same page because it’s based in the cloud, meaning centrally accessible information.

De-centralize your workspace

The ability to work from home, or simply the need to have a decentralized workforce, is increasing as the 21st century rolls on. Being able to log in and make calls from any internet-connected device is a key aspect of

You’ve been getting more calls

It’s a simple equation: More calls + 1 phone = More missed calls. But with a phone system which allows for any device to become a phone, you have way more chances to answer your calls.

Keep personal and business separate

With new phone systems, keep your personal and public lives separate. Powerful features can allow you to know when an incoming call is business- and when it’s personal.

Access call statistics

With a standard phone system, even if you work in a small office it can be difficult to figure out how often calls come in, how long they are, and who answers. But with modern systems, you can have all of those statistics available with a few taps or clicks.

It’s hard for callers to get through

With a small business VoIP system, dramatically increase your capabilities for contact: widgets, visual voicemail, virtual receptionists, and multiple phone extensions all make it easier to control your business communications and to talk to your callers.

How to Set Up a Small Business VoIP Phone System

1. Create a MightyCall account.
2. Select from the available phone numbers.
3. Take advantage of the newfound flexibility allowed for by your VoIP system for small business by customizing your settings.
4. Get to Calling: Make those customers happy and get that dough!

Why Buy VoIP Business Phone Service From MightyCall?

All virtual

Up and running in minutes.

World class security & reliability

Your conversation quality will stand the test of time thanks to our 99.99% uptime, 24/7 network security, data encryption, and protection from robocallers.

Any number a business or entrepreneur could need

Toll-free, local, vanity, and international numbers. Competitors often charge extra for these numbers, but we know customers need variety and all the tools they can use, so we don’t. You can get these different numbers with your plan.

Great features

Get access to dozens of features, none of which are per month extras. From team-oriented features like call forwarding, call transfer, and conference calls to call recording and voice-to-text, every aspect of the customer-communication cycle is covered to help you convert calls to sales.

Competitive price

With some of the lowest per user prices without a drop in call quality or feature set, our packages offer some of the best value on the market.

Live Customer support

Our customer support consists of real people with years of experience. Our chatbot isn’t there for show and we have numerous ways for customers to reach out if they need help.

Features of MightyCall

Caller ID/CNAM: MightyCall allows you to have incoming business calls show your business phone number, indicating to you that it’s not a personal call. CNAM allows you to have your business name appear on the phones of those you call.

Virtual Voicemail: Have an email automatically sent to you with a transcript of all voicemails. You can also listen to them in the web panel.

Call Recording: Legally record all incoming and outgoing calls and store them in a safe and accessible place.

Call Flow: Organize your incoming calls based on time of day and whether or not the person is calling. Send them where you want to go, and when you want them to go somewhere.

Auto Attendant: Have your callers get their questions answered or get connected to the right person without anyone human ever having to speak to them, thanks to the modern auto attendant.

Mobile App: Access all of your key settings and features on the mobile app, so all you ever need is your phone- no matter where you are.

How Does a Small Business VoIP Phone System Work?

Basics of VoIP technology

VoIP phone systems for small business are entirely based in the internet. You don’t need a ton of extra tech knowledge or extra tech. By turning your voice (or the voice of whoever is working at your small business) into data packets, the telephone system can then transmit it over the internet (in a second or less). Because it’s over the internet, it’s not connected to a physical phone line and can be used with any internet-connected device: IP phones or mobile phones, tablets, and laptops

When you use these systems to make virtual calls, you dramatically increase your flexibility and decrease your reliance on traditional phones (and having to deal with traditional phone issues).

Wi-Fi vs. Ethernet

Wi-Fi is a radio wave which is sent from a router to a device capable of receiving it (like modern smartphones and laptops). Data can be transmitted back and forth between them, enabling an internet connection. This works well for small business VoIP phones since no wires or cables are required.
Ethernet, on the other hand, is wired internet. A cable is plugged into either the wall (in an internet outlet) or into a router, and the other end is plugged into the device.

Generally, ethernet is faster and more stable, so if you’re doing an internet-intensive project, this may be the better option. It’s also for stationary work (you can’t move around much with cables plugged into walls), so if you’re working on a desktop this is also better. But Wi-Fi is better for lighter fare, like shared documents or streaming or texting or making calls with your phone system.

The Difference Between a Landline and VoIP Phone Service for Business

There are some pretty key differences between VoIP and landline business phone services. Here are just a few to keep in mind:

Benefits of a Small Business VoIP Solution

Enjoy excellent call quality

Modern phone solutions have crystal clear audio, whether you’re in your small office or in your car.

Enjoy reduced phone costs

You don’t need to buy extra things, and you don’t need to pay all the little fees added on by the big cable companies.

Improve productivity with caller statistics

With statistics like call length, who is calling, and how often calls are missed vs. answered, you can figure out the best ways to improve your business. Combine those statistics with call recordings and you have a winning combination.

Connect with your remote teams

An IP phone system for business is accessible from practically anywhere- which means you and your team can be, too. Connect remotely and your business becomes wherever you are.

Affordability

With tiered price plans, your business can actually afford these services. That means all of the calling capability and all of the extra features that come with it are accessible to you for one combined low price.

Mobility

Calls from the road, texts from your coffeeshop, conference calls from home. All of these are possible with business VoIP services.

Scalability

You can increase or decrease your necessary features based on how many employees your small business has at a given time.

How Do Small Business Owners Use MightyCall?

Healthcare

In healthcare, you hear from all kinds: people with easy questions to answer…and people with harder ones. MightyCall’s auto attendant helps you keep your attention on those who need the most help by letting you automatically upload answers to the most basic questions.

Activists/Volunteers on the Street

As a volunteer asking people for donations or for other calls to action, you’re moving a lot- and you’re not necessarily based in one spot. But with VoIP, that doesn’t matter. Go wherever you need with the MightyCall app to keep in touch with your colleagues and stay organized.

Insurance Agent

Insurance agents are on the move: that insurance won’t sell itself. You have to keep clients happy and remembering you, and you can always use new ones. As a result, it’s important to set limits for yourself. MightyCall’s office hours feature lets you make clear when you’re working and when you’re not- but still lets VIP calls by if you really need to answer those.

Real Estate Agents

This is a job in which you start off as a small fish in a big pond. To leave a mark,you have to be willing to move around- a lot. But with a VoIP line, you’re on the go without having to leave anything important back at the office. The VoIP phone system for business lets you take your phone, texting, voicemails, and connections with colleagues with you.

Local Restaurant Chain Owners

Running a restaurant chain is difficult. You need to keep things organized, keep things running smoothly- and the odds are you don’t spend all of your time in only one of your restaurants. Not having a central office isn’t a problem for VoIP users though, since with VoIP you can go anywhere you want and always stay connected.

What Is Required for the Implementation of Small Business VoIP Service, Including Equipment?

A VoIP phone system does not require a lot of additional technology to use. VoIP phones for business are very straightforward and only need you to have a couple basic things (most of which you probably already have):

• VoIP business phone service: you’ll need a company to provide the service for you.
• High quality internet connection: You’ll want something in the ballpark of 90-100 kbps, but it’s not a bad thing to go faster.
• Device for calling: If you have a smartphone, tablet, or laptop, you’re good to go.
• VoIP handset (optional): If you’re in a noisy place or are having a private conversation, this might be a better idea. It isn’t technologically necessary, however.
• VoIP adapter: this only becomes necessary if you still want to use analog telephones of a certain variety. Ask your provider for more.

Note: When making a conversation, only you need a VoIP phone service for small business. Your conversant can use whatever phone they like.

How to Switch to a Business IP Phone System by MightyCall?

The process – known as number porting – of taking your older number and turning it into a virtual one is very easy. Here’s how to go about it:

1. Gather Your Info: You’ll need the following: a signed (by you) letter of authorization, your contact info, payment info, and of course your number.
2. Next, tell your current provider you’d like to switch. This specific process may vary depending on your provider.
3. Submit your porting request.
4. Then, wait. It’ll probably take 10-15 days, though it can sometimes take only a (business) week. Do not cancel your current contract while this is ongoing.
5. Get going with MightyCall!

Types of Small Business VoIP Systems

Inhouse

This type of VoIP systems operate with a server which can be found in the same place in which the company or home it services is.

Use Case: Your storage company is doing very well, but you still have some extra space in your warehouse. You can store the server in this space provided you have the dough for paying for it and any IT upkeep it may require.

Hosted

Hosted solutions are the opposite of inhouse, as they are located away from the office or home they service. This helps in that you don’t have to host it on-site and you’re not responsible for upkeep, but it also means that the people hosting your server are. They can ask for more cash or, if they’re sloppy, you could simply have connection issues.

Use Case: You work out of coworking spaces or the space you normally work in is simply really small. This means you can’t have an inhouse server, but you can have a hosted system, which you can still rely on even if you have to move around a lot or don’t have the space for.

Hybrid

This type of system lets you keep the standard and famous desk phone while you also can get access to newer VoIP technology. It effectively combines the best of both worlds.

User Case: You’re a Pennsylvania-based mid-sized paper and printer supply company. Because you started years ago, you’ve got tons of traditional desk phones. A lot of older employees still want to rely on them, but you want the modern system features. With a hybrid system, you can have both.

Important Points About Internet Phone Service for Small Business

How much does VoIP for small business cost?

The costs can vary considerably. Some systems cost just a few bucks a month. Other, more expansive ones can cost you over a hundred a month. MightyCall’s pricing scheme starts at only $15 a month per user.

What types of business phones are VoIP compatible?

Modern technology has made it so newer phone systems are compatible with all sorts of phones, no matter which your business uses. While they are usually built for internet connected devices like smartphones, computers, and tablets, you can also hardwire certain desk phones to work with them as well.

How much can small business owners save with VoIP?

The thing about modern VoIP phones for small businesses is that they save space and they save money. Over a period of months and years you can save hundreds of dollars with a newer, more efficient system, instead of spending tons on fees and whatever else your standard phone company is charging you.

How Have VoIP Systems Changed Business Communications?

Over 90% of households had a landline phone in 2004. But by 2017, that number *plummeted*: only 6.5% of households that year stuck purely with landlines, while just under 40% had both landlines and mobiles. That’s over a 50% drop in just 13 years.

For all of the speaking that we do over phones, that’s effectively an unspoken tech revolution. It’s changed lots in all sorts of industries–from creating difficulties with polling in politics to obviously changing how cable companies operate–but one thing is increasingly becoming clear regardless of where you look: decentralization is happening. People are not staying tied to a line in their wall.

So what’s that mean for the small office VoIP phone system? It’s not the future- it’s *already here.* Now is the time to jump on before you get left behind.

A VoIP System for Small Business Can Make Your Business More Flexible

Small Business VoIP is more than just a phone: it’s an excellent solution for high-quality communications. The flexibility and scalability it provides for will allow your business to get the most out of talking with your customers and each other. From useful statistics to pre-recorded auto attendant messages to office hours and more.

Try out MightyCall’s modern phone solution with the seven-day free trial and experience all benefits yourself!

About MightyCall

MightyCall has been serving the small business community for nearly a decade, transforming into a streamlined engine that works for any company. With over 10,000 customers boosting their customer communications, MightyCall brings cutting-edge telephony tools to every corner of the continent.

Small and mid-sized businesses are the backbone of America, and MightyCall takes pride helping Main Street stay relevant against Wall Street.