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We’re excited to share that MightyCall has been recognized in the G2 Best Software Awards for 2024, securing a spot in the top 1% of products listed on G2. This award highlights our commitment to providing exceptional service and innovative solutions to small and mid-sized businesses. MightyCall’s achievement in the G2 Awards is a testament…
There are many ways to speed up the call center’s work progress; some are more direct than others. An automated outbound calling system will take on a large part of the mechanical work and will free your agents so they can focus on building your business relationships. What is an outbound dialer? How does an…
For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.
The reality of working from home is transforming society as we speak. Find out why you should break free of the rigid 9-5 for good, not just as a temporary escape.
Starting a small business is exciting and scary, but sharing your product with the world is a beautiful opportunity. It is natural that you want to get it just right. There are so many things running through your mind: goals, strategy, how to organize your processes and increase revenue, how to cut potential losses. Although…
Our new list of best softphones for Windows with a detailed look at features, user ratings, and pricing.
In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunity for growth. Whether it’s streamlining communication, tracking customer interactions, or deriving valuable insights from customer data, CRM brings immense value…
Welcome to the comprehensive guide to contact center training. In today’s competitive business landscape, call center agent skills are a crucial differentiator. This guide covers the importance, types, benefits, tracking metrics, training methods, and best practices for implementing call center training. We will also explore impressive training ROI statistics and recommend top-notch training courses. With…
