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VoIP Call Center

Maximize your potential. Reach more clients in more ways with MightyCall’s VoIP service for call centers.

What is a VoIP call center?

VoIP call center is a software that utilizes modern VoIP technologies in order to help call center teams manage high inbound and outbound call volume.

Because VoIP call center solutions are internet-based, a team using this technology can be spread out over a large geographic area, instead of being located in a single building. As a result, this technology opens up new possibilities for management, employees, and clients, which would not have existed prior.

MightyCall’s VoIP for call centers

How to know if your business needs a VoIP call center?

Your business might need help – and you might not even realize it. Here are a few things to keep in mind that could help trigger a change to a new VoIP contact center solution:

Your employees are increasingly spread out

Have you noticed that more and more of your employees work from afar? Is it increasingly difficult for them to get to work – or are more of them needing to stay home for certain reasons? It is possible that the old way of doing business just is not going to cut it anymore.

Your clients are increasingly spread out

Have you recently taken on clients who are rather far from you – maybe in other time zones? Have you had to spend more money paying employees to call at awkward hours to match up with these new clients? There may be better ways forward for you than keeping this same course.

You are about to expand

Have you been thinking about making your business a lot bigger – with more employees and (hopefully) more clients? Now might be the time to consider an alternative option instead of sticking with what you already have, as it may be harder to switch after you have beefed up your numbers.

Your business is increasingly having communications issues

Maybe some key pieces of information are being lost between agents. Maybe they just are not syncing enough. There are better ways of being able to keep everyone talking, inside the team and outside the team.

You are about to run out of space

Your building is packed to its limit, and you just cannot squeeze anyone else in without making things uncomfortable for everyone. Maybe instead of search for more space, you start searching for something which will require far, far less?

MightyCall’s VoIP call center

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Turn internet connections into communication channels. Your shortcut to efficient, modern voice over IP telephony.

How to set up a VoIP call center?


1 Sign Up

Register on the MightyCall website and choose the suitable plan for your business needs.


2 Customize Your Settings

Configure your call flow, set up a virtual receptionist, and personalize your call scripts as per your requirements.


3 Integrate CRM

Connect your existing CRM system to MightyCall for seamless customer data sharing and streamlined operations.


4 Train Your Team

Brief your team on how to use the VoIP call center effectively.

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Why MightyCall?

Cutting-edge automation

With our virtual receptionist feature, you won’t miss any crucial calls. Our intelligent routing system and automated greetings create a seamless and professional calling experience for your customers.

Unparalleled multichannel support

MightyCall’s VoIP call center supports various communication channels. From voice calls to social media interactions, we ensure your customers connect with you effortlessly through their preferred mode of communication.

Tailored CRM integration

Our call center solution easily integrates with most internet CRM systems. This feature equips your team with necessary customer information, promoting personalized interactions and subsequently, improved customer relations.

Empowering analytics

Our advanced call analytics provide insights into your contact center operations. Through analyzing call durations, response times, and more, you can continually optimize your service, enhancing overall business performance.

Secure and reliable service

At MightyCall, we prioritize your data security. Our hosted VoIP solution uses secure VoIP technology, ensuring your call data is encrypted, giving you and your customers peace of mind.

Innovative customization

With our customizable call scripts, your call center team will always be prepared to provide excellent service. These scripts guide customer interactions, fostering consistent, high-quality communication.

Call center VoIP software from MightyCall is the choice for businesses aiming to leverage the benefits of cloud technology while experiencing our unique, customer-focused approach to service delivery.

Got questions?

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MightyCall lets you run business communications your way:   Simple Efficient Organized

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can help your business

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MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way

How does a VoIP call center software work?

VoIP contact centers are inbound and/or outbound call centers which allow for calls to be made over the internet.

The data which is input – in this case, speech – is broken down into digital “packages” which are then sent through the internet (via ethernet, signal, or Wi-Fi) to their intended destination. At that point, they are reassembled and are output as sound.

Essential VoIP call center features to empower your business

Multi-level IVR

With this tool, the IVR (interactive voice response) allow your customers to get directed to where they need to go - or to get answers to their questions - without you ever having to have a real live human speak with them.

Call notes

When you run a call center, you may have multiple agents speak to one customer over the course of a period of time. With call notes, each agent can leave a message for other agents about the call or customer, multiplying your professionality and saving you time.

Automatic call distribution

By using preset rules, you can automatically send calls to where they need to be, instead of letting a glut build up. Get callers to where they need to be instead of leaving it to fate

Live call monitoring

As a manager, you trust your employees. But sometimes, it can help to check out what’s going on without being too much of a nuisance. With call monitoring, you can do just that.

Call whisper

With this feature, you can use your call center software to ensure that you can speak to your call center agents without the person on the other end of the line knowing that you are doing so.

Roles & Permissions

Want to give certain members of your team permission to do certain actions in the VoIP call center software? With this feature, you can now do just that.

Benefits of VoIP call center solution

There are lots of benefits to using the internet to make and receive your call center’s calls. Here are just a few benefits of VoIP for call centers:

Lower costs

Because you only need the internet for VoIP calls, your costs are oftentimes significantly lower than they would be if you were using a traditional phone system, which oftentimes requires you to rent or buy cumbersome devices.

Easy to set up

One of the best things about VoIP call center platforms is how simple and easy they are – even for folks who are not the most technically proficient!

Hardware flexibility and remote connectivity

Being able to work over the internet means that you can work from pretty much anywhere with an internet connection – and greater flexibility.

Easy customization and scalability

Because your call center would not need to rely on physical phones, you have the greater potential for being able to quickly expand your operations; all you oftentimes need to do is to simply add an extension (with some clicks and typing) or get an additional number).

What is VoIP?

VoIP, which stands for Voice Over Internet Protocol, is a modern communications technology which lets you make calls and communicate with others over the internet, as opposed to classic landlines. This technology works over the internet, meaning you can use it with internet connected devices like laptops, computers, tablets, and others.

Because of its internet-based nature, as opposed to whatever internet device you have, VoIP contact center software is often cheaper and easier to use than traditional lines.

How much does a VoIP for a call center cost?

There is no one single answer to how much an internet phone system can cost you, as there are lots of options out there. With that said, prices can run you from as low as $15 to even as high as $1500, especially when hidden fees are taken into account.

That’s why MightyCall strives to be honest and straightforward with how much our plans cost; no hidden fees, just honesty.

What analytics and reporting can you get with VoIP call center software?

Depending on the VoIP call center phone system, you can get all sorts of analytics. Generally however, most services worth their salt will offer you data on how many calls are coming in, how many calls are going out, abandoned calls, and missed calls.

Best practices for choosing a VoIP for call center

There are a few things you should keep in mind when picking VoIP for call centers. Here are just some of them:

  • Uptime: How often does the telecommunication service actually work? There are some cheaper providers who may also drop your calls – which hurts your business and your professionality.
  • Integration services: One of the important things in a call center VoIP provider is the ability to integrate with other services, in order to build your business up.
  • Feature list: There are some systems which may brag about how many features they have; but upon looking closer, it becomes apparent that you probably won’t use most of them. The importance of features is whether a) the company offers them and b) whether they are well made.
  • Price: When you choose a VoIP call center software, the most important thing you are going to be looking for is price. It’s just a fact: you will either pay it monthly or yearly, so you want to get a good bang for your buck. Is it a fair price – not so low as to be suspicious, but not too high as to seem like a ripoff?
  • Flexibility: Can you add new members relatively easily? A call center phone system will be used by many people who may come and go with some constancy, so you should be able to likewise have the flexibility to add and subtract as necessary.

Best VoIP services for call centers


MightyCall is a premier cloud call center. Boasting a solid feature list mixed with high uptime, remarkable customer service, and extreme ease of use, if you are looking to switch to a VoIP call center solution, they may be your best bet.

Key features

  • Call notes
  • Voicemail to email
  • Call routing
  • Business hours
  • Call whisper
  • Multi-level IVR

MightyCall’s VoIP for call centers


  • Has a toll-free calling option
  • Possesses an expansive feature list
  • Real time analytics offering is helpful for VoIP-based call centers looking to improve


  • No video options
  • When satellite signal is weak, calls can be somewhat choppy

Best for

  • SMBs and call centers

Pricing (per user/month, paid annually)

  • Core: $15
  • Pro: $20
  • Enterprise: Get a quote

Google Voice

Google Voice is incredibly famous for its free personal service. However, they also offer a business option, which can be used for call center VoIP. But how does it stack up? That’s what we will be focusing on here.

Key features

  • Transcription
  • E-discovery
  • Advanced reporting
  • Ad hoc call reporting

google voice


  • Some features (like transcription) very helpful
  • Round the clock support
  • High ease of use


  • Does not seem to be Google’s priority
  • Based almost entirely around Google products
  • High ease of use Some hidden fees

Best for

  • Google Voice is suitable for smaller businesses that have a budget for it, as well as for medium-sized businesses.


  • Starter: $10/user/month
  • Standard: $16
  • Premier: $24


Nextiva provides a comprehensive call center solution with features like call routing, IVR, and call analytics.

Key features

  • Busy lamp field
  • Call Groups
  • Auto attendants
  • Call recording
  • Do Not Disturb



  • Strong customer support
  • Diverse amount of features
  • Very easy to increase or decrease users


  • Auto attendant not available on lowest tier
  • Costs are somewhat higher than others
  • Call recording only available on highest tier

Best for

  • Small businesses which desire a well-rounded call center platform.

Pricing The prices change if you have more or less agents. If you are a mid-sized business (between 5-19 employees), you will be paying:

  • Essential: $21.95 per user/month
  • Professional: $25.95 per user/month
  • Enterprise: $35.95 per user/month

VoIP call center platform can be a game changer for your business

If you are a contact center still using outdated technology, then you are simply holding yourself back. Step into the future with a modern solution: VoIP technology. With the ability to make calls from anywhere with internet connected devices, your business can expand, your employees can work more easily, and your clients can feel more connected.

And when searching for a solution, why not look for the best? MightyCall offers you a well rounded feature lists, low and fair prices, high uptime, and security to boot. Get calling today!


Got questions?

Our customer care team is standing
by and ready to help you!

MightyCall lets you run business communications your way:   Simple Efficient Organized

See how MightyCall
can help your business

Book demo

No hassle. No commitment.
A 7-day test drive

Start free trial
MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way