VoIP Call Center

What is a VoIP call center?

VoIP call center is a software that utilizes modern VoIP technologies in order to help call center teams manage high inbound and outbound call volume.

Because VoIP call center solutions are internet-based, a team using this technology can be spread out over a large geographic area, instead of being located in a single building. As a result, this technology opens up new possibilities for management, employees, and clients, which would not have existed prior.

How to know if your business needs a VoIP call center?

Your business might need help – and you might not even realize it. Here are a few things to keep in mind that could help trigger a change to a new VoIP contact center solution:

Your employees are increasingly spread out

Have you noticed that more and more of your employees work from afar? Is it increasingly difficult for them to get to work – or are more of them needing to stay home for certain reasons? It is possible that the old way of doing business just is not going to cut it anymore.

Your clients are increasingly spread out

Have you recently taken on clients who are rather far from you – maybe in other time zones? Have you had to spend more money paying employees to call at awkward hours to match up with these new clients? There may be better ways forward for you than keeping this same course.

You are about to expand

Have you been thinking about making your business a lot bigger – with more employees and (hopefully) more clients? Now might be the time to consider an alternative option instead of sticking with what you already have, as it may be harder to switch after you have beefed up your numbers.

Your business is increasingly having communications issues

Maybe some key pieces of information are being lost between agents. Maybe they just are not syncing enough. There are better ways of being able to keep everyone talking, inside the team and outside the team.

You are about to run out of space

Your building is packed to its limit, and you just cannot squeeze anyone else in without making things uncomfortable for everyone. Maybe instead of search for more space, you start searching for something which will require far, far less?

Why MightyCall?

Cutting-edge automation

With our virtual receptionist feature, you won’t miss any crucial calls. Our intelligent routing system and automated greetings create a seamless and professional calling experience for your customers.

Unparalleled multichannel support

MightyCall’s VoIP call center supports various communication channels. From voice calls to social media interactions, we ensure your customers connect with you effortlessly through their preferred mode of communication.

Tailored CRM integration

Our call center solution easily integrates with most internet CRM systems. This feature equips your team with necessary customer information, promoting personalized interactions and subsequently, improved customer relations.

Empowering analytics

Our advanced call analytics provide insights into your contact center operations. Through analyzing call durations, response times, and more, you can continually optimize your service, enhancing overall business performance.

Secure and reliable service

At MightyCall, we prioritize your data security. Our hosted VoIP solution uses secure VoIP technology, ensuring your call data is encrypted, giving you and your customers peace of mind.

Innovative customization

With our customizable call scripts, your call center team will always be prepared to provide excellent service. These scripts guide customer interactions, fostering consistent, high-quality communication.

Call center VoIP software from MightyCall is the choice for businesses aiming to leverage the benefits of cloud technology while experiencing our unique, customer-focused approach to service delivery.

How does a VoIP call center software work?

VoIP contact centers are inbound and/or outbound call centers which allow for calls to be made over the internet.

The data which is input – in this case, speech – is broken down into digital “packages” which are then sent through the internet (via ethernet, signal, or Wi-Fi) to their intended destination. At that point, they are reassembled and are output as sound.

Benefits of VoIP call center solution

There are lots of benefits to using the internet to make and receive your call center’s calls. Here are just a few benefits of VoIP for call centers:

Lower costs

Because you only need the internet for VoIP calls, your costs are oftentimes significantly lower than they would be if you were using a traditional phone system, which oftentimes requires you to rent or buy cumbersome devices.

Easy to set up

One of the best things about VoIP call center platforms is how simple and easy they are – even for folks who are not the most technically proficient!

Hardware flexibility and remote connectivity

Being able to work over the internet means that you can work from pretty much anywhere with an internet connection – and greater flexibility.

Easy customization and scalability

Because your call center would not need to rely on physical phones, you have the greater potential for being able to quickly expand your operations; all you oftentimes need to do is to simply add an extension (with some clicks and typing) or get an additional number).

What is VoIP?

VoIP, which stands for Voice Over Internet Protocol, is a modern communications technology which lets you make calls and communicate with others over the internet, as opposed to classic landlines. This technology works over the internet, meaning you can use it with internet connected devices like laptops, computers, tablets, and others.

Because of its internet-based nature, as opposed to whatever internet device you have, VoIP contact center software is often cheaper and easier to use than traditional lines.

How much does a VoIP for a call center cost?

There is no one single answer to how much an internet phone system can cost you, as there are lots of options out there. With that said, prices can run you from as low as $15 to even as high as $1500, especially when hidden fees are taken into account.

That’s why MightyCall strives to be honest and straightforward with how much our plans cost; no hidden fees, just honesty.

What analytics and reporting can you get with VoIP call center software?

Depending on the VoIP call center phone system, you can get all sorts of analytics. Generally however, most services worth their salt will offer you data on how many calls are coming in, how many calls are going out, abandoned calls, and missed calls.

Best practices for choosing a VoIP for call center

There are a few things you should keep in mind when picking VoIP for call centers. Here are just some of them:

• Uptime: How often does the telecommunication service actually work? There are some cheaper providers who may also drop your calls – which hurts your business and your professionality.
• Integration services: One of the important things in a call center VoIP provider is the ability to integrate with other services, in order to build your business up.
• Feature list: There are some systems which may brag about how many features they have; but upon looking closer, it becomes apparent that you probably won’t use most of them. The importance of features is whether a) the company offers them and b) whether they are well made.
• Price: When you choose a VoIP call center software, the most important thing you are going to be looking for is price. It’s just a fact: you will either pay it monthly or yearly, so you want to get a good bang for your buck. Is it a fair price – not so low as to be suspicious, but not too high as to seem like a ripoff?
• Flexibility: Can you add new members relatively easily? A call center phone system will be used by many people who may come and go with some constancy, so you should be able to likewise have the flexibility to add and subtract as necessary.

VoIP call center platform can be a game changer for your business

If you are a contact center still using outdated technology, then you are simply holding yourself back. Step into the future with a modern solution: VoIP technology. With the ability to make calls from anywhere with internet connected devices, your business can expand, your employees can work more easily, and your clients can feel more connected.

And when searching for a solution, why not look for the best? MightyCall offers you a well rounded feature lists, low and fair prices, high uptime, and security to boot. Get calling today!