VoIP Phone Service

What is VoIP?

Modern problems require modern solutions. The old way of relying on a traditional landline, single cell phone, or even a litany of connected desk phones just won’t cut it anymore in this fast-paced world. That’s where a VoIP – standing for “Voice over Internet Protocol” – telephone service comes in. These VoIP telephone services allow you to make calls over the internet instead of over a landline. This has the effect of dramatically broadening your reach and capabilities, as you can make calls over any internet connected, sound capable device.

But these services do not just allow you to call. Taking advantage of the capabilities brought by the internet, with VoIP you can access dozens of advanced calling features that a traditional phone service can’t provide.

What is VoIP Used for?

VoIP services are used by businesses big and small and across a variety of different work sectors. Large companies like call centers can take great advantage of the features present in VoIP calling services, like auto attendants and call queuing. But so can small and midsize businesses (SMBs), as the many features and flexibility that the service allows for makes it very easy for even single person businesses to thrive.

What is a VoIP Phone Service?

This is a system that works with the help of VoIP technology (which means, again, voice over internet protocol) that allows you to make and receive calls using an Internet connection. The VoIP phone service converts voice signals into digital data in packets and sends them over the Internet through a router, reaching the destination in less than a second (otherwise phone calls would be laggy).

You can see why a cloud business VoIP service is so advantageous. With the internet, you can dramatically change how you do business. All you need is Wi-Fi: you do not need a bunch of wires and cables. Likewise, being online means being flexible – and that means integration with your favorite CRM (Customer Relationship Management) tools, along with dozens of other features that facilitate business communications.

How to Set Up a VoIP Phone Service

Setting up a VoIP phone service is usually a very straightforward task. While it can depend on the company you are going with, they all follow more or less the same basic path when it comes to getting ready to make your calls:

1. Pick your provider, your plan, and your business number.
2. Set up your call settings and things like call flows. With MightyCall, you can do this in the web panel.
3. Download and sync any necessary apps (if your company uses them).
4. Start making calls!

Key Features Inside MightyCall’s IP Phone Service

So what are the features that you will be getting with IP phone services? It’s a fair question. Here’s a list of the ones you will probably be getting the most use out of:

Call recording: this is a staple and one that you will absolutely be able to use again and again. No more taking copious amounts of notes. No more forgetting what was said and awkwardly having to ask. Automatically record all of your calls in a safe and legal manner, store them in an accessible cloud, and listen whenever you need to.

Voicemail: You think you know voicemail? Think again. VoIP takes it up a notch with things like visual voicemail, which is an automatic voicemail transcription which can be sent directly to your email.

Call forwarding: Call forwarding is especially useful for people operating on multiple numbers. Forward calls from one number to another in order to funnel them to where you want them to go.

Call routing: MightyCall offers the ability to create a flexible and personal call flow. This allows you to route the call through the places you want it to go, whether that means through an Interactive Voice Response (IVR), pre-recorded messages, or other things.

Multi-level IVR: Speaking of IVR, here’s a feature you’ll get a lot of use from. Having an interactive voice response software can help get your callers to where they need to be without having to have an actual human speak to them.

CRM integration: Does your company use things like Zapier, or WhatsApp Business? Being able to seamlessly integrate your business VoIP service with these is a huge plus.

Why Use MightyCall as a VoIP Telephone Service?

There are lots of reasons to choose to make MightyCall your business VoIP phone service. Here are the ones you might want to remember:

Fair pricing

Some companies will try to take you for a ride by adding in tons of little fees here and there for features you’ll actually need. Others will just be expensive. But MightyCall has some of the lowest prices out there without having to compromise on quality.

Professional support staff

Nothing can be more frustrating than needing help for a support staff only to get diddly-squat. Your phone line can literally be your lifeline, and if it is not functioning for days on end, that can really hurt your bottom line. But with MightyCall’s support staff, you can know you’ll get a quick answer and won’t be made to feel like you’re waiting in line.

World class security and reliability

MightyCall offers an incredibly high quality of audio for your calls. But high-quality audio is useless if the call keeps dropping. That’s why MightyCall also offers 99.99% uptime, 24/7 network security, data encryption, and robocall protection.

Dozens of key features

Some IP phone providers just throw a bunch of useless “features” into a virtual bag so that they can brag about what they include. MightyCall takes a different path: each feature is built for small businesses and up, meaning that you are actually going to be able to use the things that they offer. Call recording, auto attendant, CRM integrations, visual voicemail – these and lots more are tools that will actually help you, instead of sitting there gathering (virtual) dust.

How Does VoIP Phone Services Work?

VoIP may at first seem difficult to understand, especially for those who are less technologically inclined. But fear not! It’s actually not so difficult to understand after all. Here’s how the system works:

• You place a call over your internet connection. Easy enough so far!
• When it connects, you speak into your phone/computer/internet connected device. Then, the system breaks down the audio into data packets. Still with us?
• Then, those “packets” are sent over the internet and are then reassembled at their destination. This all happens within fractions of a second.

See? Not so difficult!

How VoIP Service Can Help Your Business?

As a technology, VoIP brings a lot to the table: lots of key features and ways to interact with calls and call data. But VoIP as a service brings lots of indirect ways of helping your business as well. Here are a few that you should keep in mind when deciding if VoIP is right for you:

Increase your company’s flexibility

Let’s face facts. When you are tied down to a single cell phone or, worse, a landline, you’re stuck to that. If you’re not near it, you’re not answering the phone. And if your company runs through it, if one customer is calling you, you aren’t going to be able to talk to others. But a VoIP phone provider can dramatically widen your potential in that regard.

Create a national presence

Your phone number projects your identity. If you call someone in Los Angeles with a Philly area code, they’re not going to be likely to pick up. But if you call someone in Los Angeles with a Los Angeles area code? They’ll be far more likely to pick up. And you can obtain local numbers from other geographic areas with a VoIP internet service.

Inspire more people to call you

This is what it’s all about, no? Getting calls into your small business and turning those callers into clients. And you can do that with VoIP. Things like toll free numbers will make people more likely to call you. Why? For one, those numbers are just easier to remember. And two, they are free to call! People like free things, after all.

Exude more professionalism

A capable, customizable auto attendant. A professionally recorded “On Hold” message. Agents who don’t seem hassled when they talk and who know what was said in previous conversations you had with company employees, even if they were not present in the call. These are all things that make a small business seem professional. And they are all things that you can have with a VoIP solution.

Advantages and Disadvantages of Cloud Business VoIP Service Against Traditional Telephony

It can be hard to wrap your mind around the biggest differences between VoIP and traditional telephony services. A phone is a phone, right? Wrong! Here’s why:

Benefits of Using a VoIP Cloud Service

Some of the benefits which come from Voice over IP services are obvious. Some might be less so. Here are the ones to keep in mind:

More bang for your buck

This is one of the earliest because it’s one of the most clear-cut. You get so many features and possibilities with VoIP that you simply do not get with landlines – and it’s oftentimes a lot cheaper!

Expand your business

With a standard landline, you have one number in one place. VoIP lets you work from anywhere, whether you’re at home, on the go, or at work.

Improve employee performance

Are your employees overworked? Adding different features like auto attendant or IVR can help lighten their load. Do you think your employees need some pointers? Going over recordings of their calls can help improve things like sales pitches.

Improve customer satisfaction

It’s frustrating to have to wait on hold just to find out about a sale or about new store hours. But with the ability to record your own hold messages – as opposed to a stereotypical beep or “Please hold” message repeated over and over- you can answer those questions before they even need to speak to an actual person.

Have Many Businesses or Industries Already Made the Switch to VoIP?

VoIP is a 21st century technology, but already tons of different job sectors have been making the switch from landlines to VoIP services. Here are just a few:

Call centers

Having dozens of employees, all over attached landlines, is a headache. But VoIP lets them be virtually attached while working from anywhere. Not only does this mean less wires for you – it also means more flexibility and easier organization.

Freelancers / IT Specialists

For those just starting out in the IT world – or those who have been working freelance for a while and have no intention of changing – you either are about to learn how on-the-go you’ll have to be, or you’ve been on the go for a while. Having a system which can allow you to move on your own terms can help to make it easier on yourself.

Realtors

A realtor for a given area has to move constantly. The houses won’t exactly come to the potential buyers, after all. You can’t only take calls and do work from a centralized office; sometimes your local coffee shop may have to become your working space. And it can with modern calling systems.

Food Delivery

This is the most clear-cut. Driving around, delivering your morning goods, making sales – you can’t just be in one place. You have to keep moving. And if you have multiple trucks, multiple drivers, or multiple locations, one number won’t cut it. That’s why bakers have been some of the big switchers to VoIP.

VoIP Phones, Devices, and Equipment

The thing to take away from this is that you basically need no extra equipment when using a VoIP. If you’re reading this on your laptop, you have everything you need – right there! Same with your phone.

• High quality internet connection: This one is fairly obvious. You need to be able to access the internet to access internet-based telephony software.
• VoIP phone company: You also will of course need some sort of company to provide the service for you.
• Device for calling: Likewise, you need a device. This can be your cell phone. It can be your computer, be it a desktop or a laptop. It can even be a desk phone, depending on the VoIP cloud service you go with.
• Headset: Remember how we said you don’t need anything extra? That’s still true: a VoIP handset or headset is totally optional. But if you’re working around people or it’s noisy, it can help make your life easier.
• VoIP adapter: These are not always necessary (and oftentimes aren’t). But they can be, depending on the type of phone you are using.
• Special software or online service: These are mostly optional, and will vary depending upon the telephony service you end up going with.

Note: Keep in mind, it is not necessary for both the caller and the recipient to have a VoIP connection. The recipient can receive VoIP calls on landlines, deskphones, softphones, mobile devices, etc.

How to Switch to a VoIP Phone Solution by MightyCall?

So you’re convinced, and you want to switch MightyCall – but you want to keep your number. Concerned? Don’t be! It’s incredibly easy to port your number over to MightyCall’s phone service. Here’s how:

1. Get together a couple of key pieces of information. Get a letter of authorization and your main identifying information (like your address, number info, and of course your full name).
2. Fill out this page. This will formally tell MightyCall that you want to port your number over.
3. At the same time, let your current provider know that you want to switch over to a VoIP internet phone service.
4. Wait. It can take up to about two weeks to finish the process, though sometimes it’s over more quickly.
5. Get calling!

What is a VoIP Phone and How Does it Work?

A VoIP phone is a type of phone that takes advantage of VoIP technology. It does this in order to transfer calls. These phones can be physical devices which the technology built-in, or it can be a program accessible via Voice over IP services.

The phone works the same way as VoIP calling services: the sounds are turned into digital data packets, and then, using the internet, transmits them over the network. After transmission, the data is collected together and the recipient hears your message.

Will a VoIP Phone Work Anywhere?

A VoIP service works over the internet. So does a VoIP phone (or at least, it can). If you have internet access and the phone has power (some VoIP phones are also desk phones, so they’ll need a power source), then you’ll be able to make calls.

Important Points About Voice Over IP Telephone Services

What is the best VoIP phone service?

There are dozens and dozens of solutions on the market. But the best, with high uptime, crucial features, and great pricing, is MightyCall.

What is the best VoIP service for home-based and telecommuting employees?

Whichever VoIP phone service you go with, you have to make sure that it has keystone features like call recording and auto attendant while also providing excellent support when you need it.

How to choose the best VoIP calling service for your business?

When deciding on which VoIP is right for you, keep some things in mind: why are you using the service? How many employees do you have? How flexible do you need to be?

How Much Does VoIP Cost?

VoIP costs vary widely depending on the type you are using, the company you go with, and the price tier you select. Some can cost in the hundreds while others, like MightyCall, can cost less than $20 a month.

Take Your Business to the Next Level With MightyCall’s Voice Over IP Phone Solution

VoIP hosted services can dramatically increase your flexibility, makes life easier for yourself and for your employees, and makes your customers happier. So what are you waiting for?

Take advantage of MightyCall’s incredible benefits, like:

• Dedicated support staff
• Easy-to-use interface
• Plethora of features
• Fair pricing.

Get calling today!