There are a lot of internet phone companies offering their services out there, and sometimes it can get pretty overwhelming when deciding which to pick. Dialpad is just one of those popular programs, and it comes with plenty of pros and cons. Whether it’s suitable for all comers is up for debate; to help you decide for yourself, here we’ll go into detail about Dialpad, what it’s good at, and where it’s lacking. We will also be talking about Dialpad alternatives as well, in order to help give you a wider picture of what’s out there.
Best Dialpad Alternatives: Features, Pricing, Ratings
Explore Dialpad alternatives and top business VoIP competitors
What is Dialpad?
If you want to dive straight into discussing options offered by companies like Dialpad, go to the alternatives section.
Dialpad is a cloud-based VoIP service which is centered around providing businesses with the ability to communicate internally, with employees, and externally, with clients. Dialpad is an AI phone provider. Reviews note that AI is a big part of the service’s pitch, infused into a lot of their software. This also plays a large role in their programming, as it helps to provide conversation aids and helps employees with redirecting incoming calls.
OS
Dialpad is available for devices which run Apple’s MacOS, Windows, or Google Chrome’s OS.
Features
Dialpad comes with many features across all three of their price tiers. These features include:
- AI Powered Call/Voicemail transcriptions
- Unlimited video calling
- CRM integrations
- Multiple phone numbers per account
- Dial-by-extension (only available in the Enterprise tier)
Integrations
Dialpad offers integration with several popular and leading apps and programs:
- Salesforce
- Zendesk
- Miro
- Slack
- Microsoft 365
- Google Workspace
What are some drawbacks of using Dialpad
Reading through their programs and their offerings, it’s clear that Dialpad is very useful when it comes to larger businesses like call centers and smaller teams. Their AI-powered program is extremely useful and definitely separates them from other services like Dialpad.
Likewise, their price tiers are clearly and evenly split up, and the lower tier certainly is not bare bones when it comes to features. But it’s lacking some pretty important features from the highest tier. Unfortunately, that price, or even an estimation, is not publicly made available by Dialpad. But for those who are solo or want to work alone, businesses like Dialpad might not be your best bet. They offer a lot, but for very small companies you probably won’t end up using it all- which means wasted money when you could be considering alternatives to Dialpad.
Pros
- AI technology is very cutting edge
- Affordable plans for different business types
- Free app for mobile phones
- Usable on traditional SIP desk phones
- Can send instant messages via AI
Cons
- Some critical features (such as dial-by-extension) are only available in priciest price tier
- One business phone number per user in standard plan
- Max of ten participants per group meeting across all price plans
- Microsoft Teams integration not available in lowest price tier
Best for
- Medium-sized businesses
Pricing Dialpad offers three price tiers:
- Standard: $15 per month per user
- Pro: $25 per month per user
- Enterprise: Custom (depends on the size of the company which is seeking to purchase it).
How we ranked these 10 Dialpad alternatives
Out of dozens of VoIP companies, we’ve ranked ten competitors. These Dialpad alternatives range in price, features, amount of users, and in many other respects. We’ve picked some key criteria to use in our rankings of the best alternatives to Dialpad:
- Features: Almost all competitors offer things like phone numbers – but not all offer the same features. As such, we carefully considered both the number of features and the quality of features.
- Price and availability: A search for telephony services on most app marketplaces reveals hundreds of possibilities, a lot very cheap and very sketchy. Many of these are not better than Dialpad, but some very much so could be, which is why we did the research.
- Possibility of integration: We’ve given a close look as to what integrations are available in each app similar to Dialpad.
- Total cost (including add-ons): The flat price is often for the program itself: getting the tier and everything involved in it. But some alternatives to Dialpad don’t include everything in the originally listed price.
- Call quality: If the features are perfect but the call quality is poor, it doesn’t matter; your clients are not going to be impressed if they cannot hear you.
- User support: Sometimes even the best Dialpad alternatives for business still can give you issues. Some free Dialpad alternatives may seem solid at first, but they might not have any support staff–or if they do, it’s only in the form of an email you can contact which takes a week to get back to you.
The list of best Dialpad alternatives
With all of that said, this list is ultimately subjective. There might be something you’re looking for in particular that one has which overrides any negatives it may possess. If so, great! But if you’re still uncertain, then here are the best Dialpad alternatives:
Alternatives to Dialpad: comparison
Here’s a brief look at some of the basic facts about alternatives to Dialpad. But don’t worry, we’ll get into more detail later on.
| Alternative | Price* (lowest tier) |
Top features | For whom |
|---|---|---|---|
| MightyCall | $15 per month | Call flow, call monitoring, call analytics | Small- and medium-sized businesses |
| RingCentral | $29.99 per month | Voicemail to text, team messaging | Small- and medium-sized businesses |
| Grasshopper | $29 per month | Mobile apps, call forwarding | Small- and medium-sized businesses |
| Vonage | $19.99 per month (varies per number of users) | Unlimited Calls and SMS, access to Vonage App Center | Solopreneurs and small businesses |
| Phone.com | $14.99 per month | Video conferencing | Small businesses |
| Aircall | $30 per user per month | Toll-free numbers, call routing | Small- to medium-sized teams |
| Nextiva | $29.95 per month per user (when you have 5-19 users) | Unlimited voice and video calling, toll-free numbers | Larger businesses |
| 8×8 | $15 per month | Intelligent call routing, music on hold | Small- and medium-sized businesses |
| CloudTalk | $24 per user per month | Mobile app, click to call | Entrepreneurs, small businesses, and help centers |
| Google Voice | $6 per month | Custom email, security controls | Small businesses |
*All prices valid at the time of publication
Top 10 services similar to Dialpad: overview
1. MightyCall
MightyCall, number one on our list of competitors, is an advanced virtual telephone system based around providing services to small and medium sized businesses. With a sleek website and a helpful live chat, prices are made very clear and are offered in three tiers of price plans. Each comes with a plethora of cutting-edge business phone features including live call monitoring and fully customizable call routing. They are far and away our best Dialpad alternative, check the comparison.
MightyCall Business Phone System
OS
MightyCall is available on both iOS and Android systems.
Features
MightyCall has a wealth of features which are attuned to the needs of small- and medium-sized businesses. The features list is the best of both of the worlds we mentioned above: quantity and quality.
- Toll-free and Local numbers
- Agent & supervisor workspace
- Call monitoring
- Intelligent call routing
- Multi-level IVR
- Call waiting
- Call queues
- Call notes
- Call analytics
MightyCall Call Routing
Integrations
MightyCall offers integration with popular apps and tools, including:
- HubSpot
- Salesforce
- Zapier
- Zoho
What makes it better than Dialpad?
MightyCall offers more phone numbers, including local numbers, is cheaper, and has more key features. When put all together, this makes MightyCall into a fierce (and our number one) competitor of Dialpad. While it is similar to Dialpad in that both are internet-based, the similarities end there, as MightyCall takes the modern era and makes something truly helpful for small and medium-sized businesses.
Pros
- Intuitive user interface
- Dozens of key features which help internally and externally
- Helpful support staff
Cons
- App does not have all capabilities that browser interface has
- Does not offer fax capability
- A few features are only available on higher levels
Best for
- Small and medium-sized businesses
Pricing
- Core: from $15 per agent per month
- Pro: from $20 per agent per month
How to switch and port your number from Dialpad
Porting your number from Dialpad to MightyCall is an incredibly easy process. By following these easy steps you’ll be able to be enjoying MightyCall’s services in no time:
- Start off by creating your MightyCall account.
- Fill out the port form! The port form will require all the basic information MightyCall will need to port your number over.
- MightyCall will handle the rest. Let Dialpad know you’re porting over in case they need you to do anything on their end.
- Wait. The process can take up to 7 days.
MightyCall lets you run business communications your way:
2. RingCentral
RingCentral is a longstanding and very experienced VoIP company, having operated continuously and having provided customers with high-quality service for many years. Like some of the others on our list of possibilities, RingCentral offers price packages produced for large companies and for start-ups. They offer their customers a lot of different opportunities and are very flexible, making them a worthy program like Dialpad.
OS
RingCentral software functions on both Windows, Android, and iOS operating systems.
Features
Similar to Dialpad, RingCentral offers plenty of features for businesses:
- Voicemail to text
- Team messaging
- Document sharing
- Unlimited internet fax
- Hot desking
- Unlimited storage (in the highest tier)
Integrations
RingCentral puts a premium on ensuring the possibility of integration. They offer the possibility of integration with many apps, including:
- CRMs
- Microsoft Teams
- Salesforce
- Theta Lake
- Velvetech
- Chili Pepper
Pricing
RingCentral offers four distinct plans (all per user):
- Essentials: $29.99 per month
- Standard: $37.99 per month
- Premium: $44.99
- Ultimate: $59.99
Best for
Best for medium- and larger-sized businesses.
What makes it better than Dialpad?
RingCentral is one of our top Dialpad alternatives for a lot of reasons. When picking, it’s important to understand why. For one, the key reason for its placement on our list is because they offer a full suite of possibilities in terms of features in a way that others simply do not. Likewise, they offer larger integration capabilities than Dialpad and than most others on this list.
Pros
- Lots of integrations available for mid and higher tiers
- 24/7 support
Cons
- Lowest tier is very stripped down
- Some features, such as Document Sharing, are not very unique
3. Grasshopper
Grasshopper is a long standing and trustworthy telephony company. Like others on our list, they offer software like Dialpad. How? Unsurprisingly, they offer VoIP plans and offer many key features which come with those plans and that you may have already come to expect from companies like these. However, they differ in some key respects, such as the fact that they focus on smaller businesses.
OS
Grasshopper offers support for iOS, Windows, and Chromebook-based operating systems.
Features
Grasshopper offers both staple VoIP features and unique ones, such as:
- Virtual fax
- Call forwarding
- Extensions
- Instant response
- Call transfers
- Incoming call control
Integrations
- Zapier
- Skype
Pricing
The pricing for Grasshopper’s three tier plans are as follows:
- Solo: $29 per month
- Partner: $49 per month
- Small Business: $89
Best for
Grasshopper is best for very small businesses just starting out.
What makes it better than Dialpad?
Grasshopper is a company which is more focused on providing a solid well-rounded experience for very small groups of entrepreneurs (though it is in other ways similar to Dialpad), making it one of our best Dialpad alternatives. While they are more expensive than some other contenders, their wide array of offerings makes it worth it for those with deeper pockets.
Pros
- Has all the staple VoIP features
- Longstanding and reliable company
- Offers softphone capability
Cons
- On the pricier side
- More designed for smaller companies than anything else
- Some features, like fax, not overly useful
4. Vonage
Vonage is an app like Dialpad in that it offers services for small and medium-sized businesses and ensures that you have the features that said companies would need in order to properly utilize the benefits of a modern system. However, unlike Dialpad, it also offers services for much larger businesses. This is indicated by their more complex tier plan, which scales depending upon how many employees one has.
OS
Vonage, like the aforementioned programs, offers support for both iOS and Windows systems.
Features
Vonage offers some key features like:
- Busy Lamp Field
- Business SMS and MMS
- Call Conference
- Call Announce
- Call Blocking
- Call Logs
Integrations
Vonage has a lot of major integration possibilities with companies/apps like:
- Salesforce
- Microsoft Teams
- Microsoft Dynamics
- Slack
Pricing
Pricing is difficult to describe for Vonage, as the price for all three tiers varies depending on how many employees a client company has (the tiers are based around features, not how many employees there are). But when a company has five employees, the prices are as follows:
- Mobile: $17.99
- Premium: $27.99
- Advanced: $37.99
Best for
Vonage is best for a variety of businesses, but primarily medium to large.
What makes it better than Dialpad?
Vonage is a company which offers a lot more than Dialpad in terms of features and in terms of integration; the latter is especially useful since they integrate with so many highly used sites and programs like Slack and various Microsoft tools. The former is of course helpful, especially for larger companies who might be able to take greater advantage of some features.
Pros
- Very affordable pricing
- Seamlessly interconnected platform
- Offers large amount of integration
Cons
- Very difficult setup
- Some users have reported lower quality customer service
- Complex price plan can make it difficult for mid-tier companies to understand price
5. Phone.com
At first glance, the fifth placement on our list may seem sketchy; after all, the name sounds like a website. But please don’t let the seemingly straight out of the 1990s URL fool you. Like Dialpad, Phone.com offers a solid and modern product, complete with all the features a company would need to be successful with clients and internal communication.
OS
Phone.com offers apps for both iOS and Android devices.
Features
Phone.com’s multiple features include:
- Video recording
- Address book
- Audio Conferencing
- Call blocking
- Call forwarding
- Call transfer
Integrations
Phone.com offers integrations with a few apps and companies. Here is a selected few:
- AllProWebTools
- Chrometa
- Zapier
- Zoho
Pricing
When billed monthly, Phone.com’s three tiered plans are priced as follows (all per user):
- Basic: $14.99 per month
- Plus: $19.99 per month
- Pro: $29.99 per month
Best for
Phone.com is probably best suited for smaller-sized businesses, though their video conferencing would be useful for medium-sized businesses as well.
What makes it better than Dialpad?
Phone.com seamlessly mixes video with audio in a way that Dialpad doesn’t quite match up with. Video as a concept is still relatively new in digital communications; until Zoom came around, Skype was effectively the only game in town, and other companies were so rare that “to Skype” became a way of saying video chat. This puts Phone.com in the position of being a strong competitor.
Pros
- Basic plan offers most of the key VoIP features you would need
- Video meetings can be of an unlimited duration
- Ability to use both video and audio allows one to tailor communications to the particular client
Cons
- Additional numbers are $4.99 a month
- Call recording is an extra $8 a month
- Not particularly helpful for extremely large companies
6. Aircall
Aircall is an experienced telephony company which tags themselves with the slogan: “The connected business phone for your CRM & helpdesk,” and they clearly have thought through ways to get you connected. As a result, there probably is something to their slogan. Which is of course why they’re on our list of services like Dialpad.
OS
Aircall works on Macs and Windows computers and offers apps for iOS and Android devices.
Features
- Voicemail
- Unlimited calls
- IVR
- Custom filters
- Call blocking
- Warm transfer
Integrations
At this time, Aircall offers Zendesk, Hubspot, Intercom, and other CRM integrations.
Pricing
Aircall is one of the pricier options. They have two priced tiers; the third requires you to talk to their sales staff:
- Essentials: $30
- Professional: $50
- Custom: Ask Sales
Best for
Best for smaller- and medium-sized teams.
What makes it better than Dialpad?
As a Dialpad alternative, Aircall’s prices may cause you to hesitate. But: you know what you’re getting and you know that you’re getting a quality product for the price.
Pros
- Lots of integrations
- Easy setup
- Emphasis on call quality
Cons
- Expensive
- Not many unique features
- No low-cost cheap tier
7. Nextiva
Nextiva is a well known telephony company; they may be among the most popular on our list. They are a company which not only offers VoIP capabilities, but also offers a one-stop-shop for all of your communications: email, texting, and of course, calls and apps like Dialpad. This makes them stand out from practically all others on our list.
OS
Nextiva has a free app like Dialpad, and it’s available on iOS and Android phones.
Features
Nextiva offers lots of features, including:
- Voicemail
- Toll-free numbers
- Unlimited fax
- Screen sharing
- Unlimited video conferencing
- Voicemail transcription
Integrations
Nextiva offers integration with a couple apps:
- Salesforce
- Hubspot
- Microsoft Teams
Pricing
Like some others on our list, Nextiva’s tier prices change depending on how many employees you have. But when it’s 5-19 employees, the monthly price per user is:
- Essential: $29.95
- Professional: 33.95
- Enterprise: $43.95
What makes it better than Dialpad?
Nextiva offers a larger product than Dialpad. Being able to use one company for most of your communications makes it almost Google-esque, only Nextiva is actually focused on you as a user. This does make it more expensive to boot of course, but we think it’s worth it, which therefore necessitates it being placed on our list of telephony options.
Best for
Nextiva is best for larger businesses, as they’re geared toward offering capabilities for lots of employees.
Pros
- Useful for a variety of business sizes
- Mid-tier offers videoconferencing with lots of participants (250)
- Ability to use it for other communications allows you to turn it into central communication hub
Cons
- Essentials tier does not have a lot of essential features
- Key features like call recording only available on highest tier
- More expensive than other options
8. 8x8
Coincidentally number eight on our list, 8×8 is a Dialpad alternative because they offer most of what you’d want in a VoIP company at a fair price. There is not a ton which is shockingly standout, but they do what they say they will do and they get the job done without any serious hiccups or problems along the way.
OS
8×8 is available on iOS devices, Android devices, and can be downloaded for Amazon Fire OS.
Features
8×8 has all that you’d want and more in a VoIP service:
- Auto attendant
- Intelligent call routing
- Unlimited calls to 48 countries
- SMS / MMS / Team Chat
- Video and audio conferencing
Integrations
- Salesforce
- Microsoft Teams
- Google Workspace
- 1CRM
- Copper
Pricing
- 8×8 Express: $15 per month per user
- X2: $24 per month per user
- X4: $44 per month per user
Best for
8×8’s cheapest tier can be used with very small or even solopreneur-sized companies.
What makes it better than Dialpad?
8×8 is, like some others on our list, clear cut and simple to understand even for the technologically uninclined, like Dialpad. Again, there is not anything extraordinary about them, beyond their decent number of integration possibilities. But what they do offer they do well, making them worth at least a peek if you’re considering making the switch to a new or different telephony company.
Pros
- Amazon Fire OS availability is a rarity
- All accessible from free app similar to Dialpad
- Decent amount of integration possibilities
Cons
- SMS is only available starting on the X2 tier
- Contact Center costs significantly more
- No particularly noteworthy telephony options
9. CloudTalk
CloudTalk is a unique telephony company as they are designed around getting you access to international markets. As a company, they have software like Dialpad, as they are a cloud-based competitor of Dialpad. Being cloud-based of course makes them extremely easy to get started with and gives you a secure, off-site place to store your, your company’s, and your client’s data.
OS
CloudTalk is available on both Microsoft-based operating systems and iOS.
Features
- Smart queueing
- Open API
- Voicemail recordings
- SMS text messages
Integrations
At this time CloudTalk offers Hubspot, Pipedrive, Intercom, Gong, and other integrations.
Pricing
CloudTalk offers four plans, more than most on our list. However, their cheapest plan, Starter, is truly bare-bones.
- Starter: $25 per month
- Essential: $30 per month
- Expert: $50 per month
- Custom: Contact Sales
Best for
CloudTalk is best for companies seeking to operate call centers from abroad.
What makes it better than Dialpad?
CloudTalk is extremely simple, straightforward, and easy to use, all things like Dialpad. For someone just starting out or someone who runs a very small company, this is a big plus. Of course, that is not the only plus, as they offer all of your standard telephony features, though they do not offer integrations. But when taken altogether, they have definitely earned their slot on our list of possible options for you to pick from.
Pros
- International numbers available on all tiers
- Numbers available for over 160 countries
- Unlimited call queuing
Cons
- Lowest tier does not allow you to make unlimited outbound calls
- Most crucial features not available until higher tiers
- Probably not great for larger companies
10. Google Voice
Google Voice is one of the most well-known VoIP companies because it’s made by one of the most well-known companies on the planet. Practically everyone has heard of it, and many have even heard of their telephony option. But you may be thinking of the wrong one, as they offer two types of services: Personal, which is a free alternative to Dialpad, and Business. We’ll be mostly focusing on the latter here.
OS
As Google Voice is a Google product, it is available on both Windows-based systems and iOS-based systems.
Features
Unlike Personal, Google Voice Business offers staple VoIP features:
- Unlimited SMS
- Voicemail transcription
- Compatibility with Google products
- 24/7 support
Integrations
Google Voice, as you might guess, integrates with all Google Workspace programs, of which there are a plethora.
Pricing
Although a free alternative to Dialpad is always nice, Google Voice Personal is not recommended for business as it is extremely bare bones, even though it does give a free phone number like Dialpad (or should we say, unlike Dialpad). Their Business price tiers are as follows (all per user):
- Starter: $10 per month
- Standard: $20 per month
- Premier: $30 per month
Best for
Small-sized businesses.
What makes it better than Dialpad?
The seamless ability to integrate Voice into the other Google products you likely use is a huge benefit and offers the most unique integration potential on our list, as nothing can utilize the power of Google like a Google product can. Unlike Personal, it may not be a free alternative, but it still packs a punch- and it is a relatively cheap alternative.
Pros
- Works with other Google Workspace products
- 24/7 support available across all tiers
- Reliable infrastructure
Cons
- If you don’t use Google products, a lot of the benefit is lost
- Auto attendant not available in lowest tier
- Not recommended for medium-sized companies
What is the best Dialpad alternative?
You’ve now seen a list of ten solid Dialpad alternatives. But which of these alternatives to Dialpad were the best? And which were particularly notable?
The best Dialpad alternative: MightyCall
We ranked MightyCall as the best Dialpad alternative for business, and it’s no mystery why. MightyCall offers an incredibly well-rounded and complete VoIP package. It lacks in nothing when it comes to the tools small and medium-sized businesses need to get themselves going, and it helps keep your employees working together seamlessly and keeps your customers happy.
Best free Dialpad alternative: Google Voice Personal
We didn’t technically rank Google Voice Personal, but it’s worth discussing a bit more in detail as it is like Dialpad. We’re not joking- this is literally a free Dialpad alternative – using Personal grants you a free number. But that’s more or less it. If you’re just looking for a number, this is perfect. If you want more…well, we have an entire list of alternatives above for you!
Easiest Dialpad alternative: CloudTalk
CloudTalk is so easy to use that we just had to mention it again. It has all that you need from a VoIP platform, including things like voicemail recordings. Though it does not have any free services like Dialpad, its ease of use earned it this extra mention.
Trusted by 10 000+ businesses
Got questions?
Our customer care team is standing
by and ready to help you!
by and ready to help you!
+1 (888) 256-8312
Chat
Submit a TicketFAQ
Is Dialpad legit?
The question of a company being legitimate is always on people’s minds, especially when something is being purchased over the internet, and especially when it’s something you can’t hold in your hands. But rest assured Dialpad is a fully legitimate and complete company. If you’re concerned for other reasons, there are always alternatives.
Does Dialpad have unlimited calling?
Yes, Dialpad does have unlimited calling. Though we mentioned previously that they offer unlimited video calling, it’s important to keep in mind that they offer unlimited audio calling as well, for those who are on the go and may not want to use video calling so much.
Can you conference call on Dialpad?
Yes, Dialpad offers both audio and visual conference calls, depending on what one might need at a given moment. For meetings, the number of participants may differ, so it’s important to keep in mind how many people will be on, but they offer HD-quality audio and video.
MightyCall lets you run business communications your way:
