In this article we will go over the following:
- MightyCall vs Dialpad: how we evaluate the services?
- Comparison of MightyCall and Dialpad pricing & plans
- Types of phone numbers available
- Dialpad vs MightyCall: features difference
- Dialpad versus MightyCall: VoIP features
- Difference between user support
- MightyCall and Dialpad: pros & cons
- MightyCall or Dialpad: which one is right for your business?
- Why MightyCall is the best solution?
We all know communication is key, especially so for a successful business. That is why choosing the right VoIP provider is so tough. Finding someone you can trust to build a bridge between you and your customers is key to solid business communication. We decided to help and compiled a thorough comparison of Dialpad and MightyCall.
What is Dialpad?
Dialpad is one of the solid VoIP phone systems for professional business communication. Started and run by a few employees who used to work at Google Voice, the phone service has more features than Google Voice ever did. The company has generally positioned itself as a feasible option for mid-sized businesses, with their Enterprise plan carrying a 100-seat minimum.
What is MightyCall?
MightyCall is a VoIP phone system that focuses on helping small and medium-sized companies affordably install business phone systems to manage their call and text flow. MigthyCall takes pride in its user-friendly design and its support of the SMB by providing the best service quality and all essential features regardless of plan, as well as exceptional customer service. This has led to multiple awards and recognition of MightyCall as one of the best products on the market.
MightyCall vs Dialpad: how we evaluate the services?
- Features — what features does each business phone system offer?
- Price (affordability) — will you be able to afford it? What will you get for your money’s worth when choosing MightyCall vs Dialpad?
- Integration simplicity — how easy will it be to integrate the product into your company?
- Amount of calls — is there a limit? Will you have to pay extra to purchase more? Will the calls be limited to local only?
- Customer support — how long will you have to wait to have your concerns resolved?
- UI — will you need to watch hour-long instruction videos or is the user interface intuitive?
- Stability — will your company be losing customers due to the VoIP system failures?
Comparison of MightyCall and Dialpad pricing & plans
Refer to the following charts to see how do MightyCall and Dialpad differ when it comes to the monthly billing:
Dialpad pricing
| Standard | Pro | Enterprise | |
|---|---|---|---|
| Price billed per month | $23 per user | $35 per user | Custom |
| Free trial | 14-day free trial | 14-day free trial | 14-day free trial |
| Amount of users | 1-3 | 3-25 | Unlimited |
MightyCall annual plan pricing
| Core | Pro | |
|---|---|---|
| Price per month | $15 per user | $20 per user |
| Free trial | 7-day free trial | 7-day free trial |
| Amount of free users | 3 | 3-50 |
Who wins: When looking at MightyCall vs Dialpad, it is important to note that MightyCall has a lower price than Dialpad, making it the more financially attractive service.
Types of phone numbers available in Dialpad and MightyCall
Here is the comparison chart that illustrates the phone numbers included in the plans to further illustrate the difference between services:
| MightyCall | Dialpad | |
|---|---|---|
| Toll-free number | 2 included | $15/ per number |
| Local number | 2 included | 1 included |
| International number | $10/ per number | $15/ per number |
| Vanity phone number | Yes, for free | No |
| Number porting | Yes, for free | Yes, for free |
Who wins: MightyCall offers a free vanity phone and 2 toll-free local or toll-free phone numbers while Dialpad offers 1 local phone number for free and $15 per toll-free or international phone number.
Features difference between MightyCall and Dialpad
Refer to the following charts to see the price difference between Dialpad and MightyCall:
| MightyCall | Dialpad | |
|---|---|---|
| Minutes included | Unlimited | Unlimited |
| SMS/MMS | Yes | Yes |
| Webphone | Yes | No |
| Mobile app | Yes | Yes |
| Call forwarding | Yes | Yes |
| IVR/Multi-level IVR | Yes | Yes |
| Call recording | Yes | Yes |
| Voicemail/voicemail to text | Yes | Yes |
| Conference calling | Yes | Yes |
| Mini-CRM functionality | Yes | No |
| Business contacts | Yes | No |
| Fax | No | Add-on |
Who wins: So is it MightyCall or Dialpad? MightyCall offers more for a better price.
Dialpad versus MightyCall: VoIP features
Here we are going to take a more detailed look into the Dialpad vs MightyCall key VoIP features:
VoIP calling
Dialpad VoIP calling – Dialpad provides your company with most necessary calling and texting features. It will allow you to make calls from any business phone number/ID you want. It will also offer voicemails in the app and transcribe your voicemail messages.
MightyCall VoIP calling – Compared to Dialpad, MightyCall takes your organization to a whole other level with a toll-free number, thoughtful custom greetings, and an informative after-hours call menu. It offers call queues, VIP & block lists and many other features, including voicemail transcriptions and choice of device. It also allows you to choose the best business phone for VoIP calls.
Who wins: both are great for business communication, as they fulfill the basic needs. The difference between MightyCall and Dialpad, however, is that MightyCall has a few bonus features that are available on the basic plan for small teams at a cheaper price, meanwhile with Dialpad, you will have to pay extra for every additional feature and change to the phone number.
International calling
Dialpad international services – Dialpad offers foreign numbers starting at $15 per number. Your credit balance will be charged any time team members place or receive any outbound out-of-country calls. Dialpad also offers international text messages and free calls to any other Dialpad user.
MightyCall international services – MightyCall offers international numbers at just $10 on a pay-as-you-go plan for international calls, which allows the users to have better control of their spendings. MightyCall offers the full VoIP international rates.
Who wins: both services are very successful, however, when it comes to the choice of MightyCall vs Dialpad, MightyCall offers better control of your spendings and a lower price for non-local numbers.
Auto attendant
Dialpad’s Auto Attendant: allows custom hours, call flow prioritization, and lets you record your own messages. It also includes analysis of how your customers interacted with the attendant.
MightyCall’s Auto Attendant: completely custom and can be recorded for you on demand. Choose hours, music, guide the callers through the steps, set up a pre-recorded message, or mix and match!
Who wins: In the comparison of MightyCall and Dialpad, both offer a multi-level auto-attendant. MightyCall offers additional help with the messages, while Dialpad provides more analytics.
Call management
Dialpad call management: Dialpad provides your organization with ACD and IVR features as well as built-in analytics and all the basic features required for making business calls.
MightyCall call management: When comparing Dialpad vs MightyCall, it is important to note that both DialPad and MightyCall have great feature sets, yet MightyCall is more flexible and will allow you to build your call management system to your unique needs.
Who wins: When comparing Dialpad vs MightyCall, it is important to note that both providers have great feature sets, yet MightyCall is more flexible and will allow you to build your call management system to your unique needs.
Analytics
Dialpad analytics: Dialpad provides your company with a complete and detailed analytics report, giving an overview of points such as: unanswered and answered calls, caller statistics, total texts, device usage, etc. Dialpad also offers scheduled reports on demand, however, the feature is only available on the Pro and Enterprise plans.
MightyCall analytics: MightyCall offers custom, available upon request analytics that allow you to manage your team. MightyCall’s friendly customer support will be happy to customize your experience.
Who wins: The difference is that Dialpad offers more detailed analytics on the go, which makes it easy and convenient, compared to MightyCall that will require more manual labor.
Integrations
Dialpad Pro has various native integrations, but the Standard option only has Google and Office 365 integrations, making it quite feeble as a part of a bigger business picture.
MightyCall Business offers integrations with Hubspot, Salesforce & Zapier, which allows you to connect other apps if you need them. It also offers system centralization — you shouldn’t have to run a bunch of integrations simultaneously.
If your company does not use a side CRM service and you are choosing between MightyCall and Dialpad, MightyCall is the better choice, since it has a built-in mini-CRM that allows to store all client communication in one place with notes.
Difference between Dialpad and MightyCall user support
Dialpad customer support focuses on its bigger clients and provides customer support 24/5 through chat and web, offering 24/7 support to Pro and Enterprise customers only.
Christine D.
Alberto O.
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.
Paul A.
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!
John Y.
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.
Adrian D.
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.
Luis S.
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.
Who wins: both Dialpad and MightyCall offer customer support, however, when looking at Dialpad versus MightyCall, MightyCall offers it to all users, while Dialpad offers it with the more expensive plans only.
MightyCall and Dialpad: pros & cons
Dialpad pros and cons
| Pros | Cons |
|---|---|
| Many integrations for Pro and Enterprise plans | Doesn’t have in-depth call routing rules |
| Multiple plans | Customer support unavailable 24/7 for all customers, the basic plans have 24/5 support |
| MMS included in all plans | Priority live agent support is only available at the Enterprise option |
| Pro plan has local number support in 70+ countries | Dial-by-extension only available for the Enterprise option |
| Data retention policies for the Enterprise plan | Only one local number per user in all plans, toll-free numbers for $15 each |
| Users tend to be satisfied with the call quality | Users complain about the notifications not working on some devices |
MightyCall pros and cons
| Pros | Cons |
|---|---|
| Affordable, free trial, often offers discounts | Has only a few integrations |
| Great organization: a centralized system and a Journal page | Does not offer a fax option |
| Live support for every account 7 days a week 8 am to 8 pm EST | Although there is an enterprise option, the main focus of the provider are small and mid-sized businesses |
| Flawless UI | No real-time analytics |
| Constantly expanding list of free features for all plans | The live support is not 24/7 |
MightyCall or Dialpad: which one is right for your business?
Unlike MightyCall, Dialpad has tried to replace a feature-rich system with one that focuses more on integrations. That may work well for companies that can afford a 100-seat minimum, but for most small businesses, that just creates more of a need for other, more expensive CRMs. MightyCall helps you do everything you need and keep track of it better, and for less.
What is Dialpad best for?
Dialpad is best for having an extra amount of features and integrations for an extra price. If your company is a large enterprise with the ability to invest a significant sum into VoIP providers, then choosing Dialpad may be a solid choice with their Pro plan.
What is MightyCall best for?
MightyCall is best for its intuitive design, great customer support and an ability to select a plan that works for your business size. When it comes to MightyCall vs Dialpad comparison, MightyCall will provide excellent quality for a lower price. If your company wants to have a simple yet aesthetic interface, great customer care, over-the-top connection quality and not overpay at the same time, MightyCall is your choice.
Why MightyCall is the best solution?
The main difference between services is that MightyCall has a better price-value relationship and Dialpad vs MightyCall has less functions. Clean design, excellent flexibility, 7 days customer support and all necessary features on your fingertips. You can get more features with MightyCall via plan upgrades, but your company will not suffer if you can only afford the standard options.
What Dialpad lacks?
Dialpad offers many excellent features that are unfortunately unavailable in the basic plans, leaving the very necessary tools out of the small business’ budget. This lack of features may be why Dialpad’s API works the way it does: more integrations mean customers may not need as many features.
What MightyCall wins?
When looking at whether to choose MightyCall or Dialpad for your business, MightyCall offers more for less in comparison to Dialpad. On our Business plan, you get unlimited talk minutes, unlimited Contact Book Plus usage, and more powerful features like call recording and voicemail transcription, giving you the same amount as Dialpad’s $75 Pro plan. Unlike Dialpad, MightyCall has great organization: That’s because MightyCall’s Journal page keeps everything in one place, organized to show you what you’ve done and what you still need to do. With the Journal serving as the system hub on both desktop and mobile and unlimited free user extensions, all your workers will know exactly what’s going on even if they’re out of the office.
