Best Aircall Alternatives: Features, Pricing, and Ratings

1. MightyCall

MightyCall, number one on our list of competitors, is an advanced virtual telephone system based around providing services to call centers, small and medium sized businesses. With a sleek website and a helpful live chat, prices are made very clear and are offered in three tiers of price plans. Each comes with a plethora of cutting-edge business phone features including live call monitoring and fully customizable call routing.

Features

• Toll-free and Local numbers
• Agent & supervisor workspace
• Call monitoring
• Intelligent call routing
• Multi-level IVR
• Call waiting
• Call queues
• Call notes
• Call analytics

Unique characteristic

MightyCall’s uptime is an astounding 99.99%, ensuring that your calls and communications will be crisp, clear, and won’t drop on you suddenly.

Integrations

• Zapier
• CRM systems like SalesForce, Zoho and HubSpot
• WhatsApp Business

OS

MightyCall supports:

• Windows
• Android (mobile)
• iOS (for both web and mobile)

What makes it better than Aircall?

MightyCall’s plans are cheaper in general. Aircall’s lowest offering allows you to store call recordings for a year only by request – they’re available on your dashboard for six months by default. Calls recorded within the MightyCall phone system are stored for 1 year by default.

2. Dialpad

Dialpad is contact center software that uses a suite of AI-powered solutions, which enable businesses to optimize their communication and collaboration, improve their customer support, and enhance their sales processes.

Dialpad has been named a Leader in multiple categories by G2, including UCaaS, VoIP, CCaaS, and Conferencing. This recognition showcases its versatility and ability to excel in various communication and collaboration areas.

3. Nextiva

Nextiva is a communications provider and an Aircall alternative that integrates phone, text, video, and email communication channels, making it easy for businesses to manage all their interactions with customers and colleagues in a single, centralized location.

The platform’s capabilities are also designed to help businesses better understand their customers and deliver the right level of support at the right time, leading to improved customer satisfaction and loyalty.

Pricing

• Essential costs $25.95/month and includes unlimited voice & video, voicemail, internet fax, and more.
• Professional costs $30.95/month and includes Essential with a multi-level attendant, unlimited conference calls, screen sharing, and more.
• Enterprise costs $40.95/month and includes Professional with call recording, unlimited participants, Single Sign On, and more.

Features

• Advanced call routing
• Call screening
• Call recording & rating
• NextivaONE App
• Custom ringback

Unique characteristic

• Nextiva offers a feature called Anonymous Call Block that allows users to block incoming calls from anonymous callers or from withheld numbers.

OS

• The desktop app is compatible with Windows and Mac operating systems, while the mobile version is an app like Aircall, available for iOS and Android devices.

Integrations

• Zendesk
• Oracle Sales Cloud
• Bullhorn
• Google Workspace
• Five9

Best for:

Mid-sized and larger businesses.

What makes it better than Aircall?

Nextiva is considered to be a better option for business collaboration than Aircall. For example, Nextiva offers team messaging, voice and video conferencing, file sharing, and task management capabilities, among others, all making it simpler for teams to collaborate and get work done.

Also, unlike Aircall, Nextiva places a strong emphasis on data compliance, which can be an important consideration for many businesses.

4. RingCentral

RingCentral is a program like Aircall that helps businesses improve their communication and collaboration. The platform has over 400,000 customers worldwide, which is a testament to its popularity and effectiveness.

The platform’s cloud-based architecture means that users can access their phone system from any device with an internet connection, making it easy to stay connected with customers, partners, and colleagues no matter where they are.

Pricing

• Essentials: $32.99/month, up to 20 users, unlimited local calls, team messaging, document sharing
• Standard: $40.99/month, unlimited users, audio conferencing, popular integrations, up to 24-hour video meeting duration
• Premium: $47.99/month, call recording, extensions with site codes, developer platform, hot desking
• Ultimate: $62.99/month, unlimited storage, device status alerts, and reports

Features

• Multi-level IVR
• Shared lines
• Cloud PBX
• Call logs and audit trail
• Automatic call recording

Unique characteristic

• RingOut is a feature that enables users to make calls from any phone or internet-enabled computer with just one touch, whether it’s on a web page, email, or Word document.

Integrations

• Microsoft (featured partner)
• Salesforce (featured partner)
• Jira
• Canvas
• Facebook

OS

• Similar to Aircall, RingCentral is available on multiple platforms, including Windows and Mac computers and iOS and Android mobile devices, and it can be accessed through a web browser.

Best for

• RingCentral is well-suited for organizations with complex communications requirements.

What makes it better than Aircall?

RingCentral’s features span various categories, including Cloud Phone, Video, Message, Security, Analytics, and the RingCentral App. This broad range of offerings makes the service difficult to compete with, as it provides businesses with a one-stop-shop for their communication and collaboration needs.

Also, as an alternative to Aircall, RingCentral provides greater flexibility when it comes to selecting and defining roles within the platform.

5. Vonage

Vonage is a cloud-based communication platform that unifies global communication channels to work better together. It provides services like Aircall, which eliminates the need for businesses to use multiple communication tools.

Vonage’s cloud-native solution is trusted by a range of businesses, including well-known brands such as Domino’s Pizza, DHL, and Glassdoor. Also, the platform is also designed with security in mind, ensuring that businesses can communicate and collaborate with confidence.

Pricing

• The Mobile plan is $19.99/month (desktop and mobile apps, unlimited calling, team messaging).
• The Premium plan is $29.99/month (Mobile + auto attendant, unlimited meetings, IP desk phone capability).
• The Advanced plan is $39.99/month (Premium + ring groups, call recording, visual voicemail).

Features

• Call conference
• Block caller ID
• Call logs and contact history
• Never Miss a Call
• IP phone paging

Integrations

• Salesforce
• Microsoft Dynamics
• Zapier
• Bullhorn
• Unytalk

Unique characteristic

Vonage allows companies to use customer information stored in their CRM systems to route incoming calls or chats to the most appropriate agent (including language preference).

OS

Like Aircall, Vonage’s software and applications are compatible with both Windows and Mac operating systems.

Best for

Similar to Aircall, Vonage can accommodate businesses of all sizes and stages of growth, including large enterprises.

What makes it better than Aircall?

Both Vonage and CloudTalk may have customer service issues, but unlike Aircall, Vonage has been noted for having better functionality, reducing the need for customer support. The focus on functionality, such as seamless device transitions, enhances the user experience and minimizes the need for support.

Overall, Vonage provides a comprehensive suite of features for business users, providing a one-stop solution without the help of support agents.

6. CallHippo

CallHippo is one of the few free alternatives to Aircall and a virtual business phone service designed to assist businesses in managing their communication operations.

CallHippo’s simple and user-friendly interface allows users to configure their phone system and start making and receiving calls in just a few clicks. This means that businesses and individuals can easily set up a virtual phone system without the need for any additional hardware or technical expertise.

Pricing

• Basic: global connect, smart switch, teams, last called by, and voicemail for $0
• Bronze: everything in Basic + skill-based call routing, forward-to-device, shared inbox, and more for $20/month
• Silver: everything in Bronze + IVR, call cascading, role-based access control, call tagging, and more for $30/month
• Platinum: everything in Silver + call barge and whisper, forward to multiple devices, intelligent reports, and more than $50/month

Features

• Multi-line phone system
• Number masking
• Smart call forwarding
• Call analytics
• SDAP

Integrations

• Pipedrive
• Wingman
• Airtable
• Outreach
• Mailchimp

Unique characteristic

CallHippo provides solutions for various sectors such as healthcare, retail, education, and restaurants, each tailored to meet the unique requirements of the respective industry.

OS

CallHippo provides a range of support options, including browser extensions and free apps like Aircall for desktop and mobile – Google Chrome/Mozilla Firefox, Mac/Windows, and iOS/Android.

Best for

CallHippo is an adaptable communications platform that caters to the needs of organizations of all sizes.

What makes it better than Aircall?

CallHippo is the only free Aircall alternative. This makes it a good option for businesses that are just starting out or are looking to experiment with VoIP technology without committing to a paid solution.

The free alternative gives businesses access to a range of basic features, including a virtual phone number, forwarding, and voicemail. This way, organizations can test the functionality of the platform and see if it meets their needs before exploring paid plans.

7. GoTo Connect

GoTo Connect is an all-in-one phone, meeting, and messaging software package and a powerful alternative to Aircall.

This cloud-based phone and video conferencing system built to counter cyber threats, with a distributed cloud architecture for reliability and low bandwidth usage. It is used in a wide range of sector, with some of the most notable being education, healthcare, automotive, law, and wealth management.

Pricing

• Basic: $27/user/month for forwarding, unlimited extensions, instant response, team messaging, and more.
• Standard: $32/month for unlimited meetings, seamless call management, real-time analytics, hot desking, and more.
• Premium: $43/month for ​​call analytics, listen, whisper & barge, supervisor dashboard, customizable admin controls, and more.

Features

• Auto attendants
• Voice management (forwarding, on hold, directory)
• Toll-free & vanity phone numbers
• Virtual voicemail
• Conference bridge technology

Integrations

• Zendesk
• Microsoft Teams
• ActiveDemand
• Interprefy
• Oracle Eloqua

Unique characteristic

GoTo Connect’s Business Continuity feature provides automatic failover and fallback capabilities, ensuring that your business communication remains operational even in the event of an outage.

OS

GoTo Connect can be used on Windows, Mac, and Linux. In addition to desktop operating systems, GoTo Connect can also be accessed through web browsers and a mobile app like Aircall for iOS and Android.

Best for

This Aircall alternative can help small businesses streamline their communication.

What makes it better than Aircall?

There is a common criticism of Aircall’s user interface and customization options. Some users have reported that the dashboard is not as user-friendly or flexible as they would like and that advanced customization options are limited.

In comparison, GoTo Connect is often seen as offering a more intuitive and customizable dashboard, which may make it a better option for businesses that require more flexibility and control over their communication solutions.

8. JustCall

JustCall also provides services like Aircall – specifically, a comprehensive solution for agents, sales representatives, and managers to improve their productivity. It offers the tools and features necessary to ensure smooth and successful customer interactions, resulting in enhanced experiences for all parties involved.

JustCall allows users to get a new phone number in over 70 countries or port their existing number and contacts.

Pricing

• Standard: $30/month (unlimited minutes, forwarding, call analytics, voicemail drop, and more)
• Premium: $60/month (Standard plus call whispering, call & voicemail transcriptions, post-call surveys, and more)
• Custom: priced based on requirements

Features

• Custom numbers
• Ring external numbers
• Call forwarding settings & IVR
• Sequential ringing
• SMS and calling campaigns

Integrations

• Kommo
• Google Calendar
• Zoho
• Freshdesk & Freshsales
• Groove

Unique characteristic

The Ring Idle Member First feature in JustCall is a call distribution method to first ring the idle (available) agents and can be used in combination with other call routing strategies.

OS

The JustCall OS support includes a desktop app for Windows, Mac, and Linux, as well as a free app similar to Aircall for iOS and Android.

Best for

As an alternative to Aircall, JustCall can be a good solution for companies of all sizes looking to improve their communication.

What makes it better than Aircall?

JustCall is known for its customer support team and willingness to help with issues or requests in a timely manner. Unfortunately, the same can’t be said for Aircall.

Also, if a customer requests a feature that is currently not available, the JustCall team will consider adding it to their roadmap to better meet the needs of their user base, which can’t be said about most alternatives.

9. Talkdesk

Talkdesk is a cloud-based platform that provides businesses with a suite of tools to manage their customer service operations from a central location.

The Talkdesk CX Cloud platform does things like Aircall but also includes AI apps that automate customer self-service, empower agents, mitigate fraud, and operationalize AI. These AI-powered solutions help businesses to provide faster, more personalized customer support and improve the overall customer experience.

Pricing

• Essentials is $75/month and includes intelligent routing, studio & routing, knowledge management, and customer experience analytics.
• Elevate is $95/month and includes Essentials, as well as screen recording, quality management, feedback, and more.
• Elite is $125/month and includes agent assist, custom reporting, compliance guardian, and more.
• The Clouds package is purpose-built for a specific industry.

Features

• Call automation workflows
• Call monitoring and barging
• Local presence dialing
• Quality assurance
• Custom dashboards

Integrations

• Zoom Connector
• Microsoft Teams
• ServiceNow
• Shopify
• Help Scout

Unique characteristic

This Aircall alternative integrates with ticket systems, which allows businesses to create tickets, cases, events, conversations, and more in their business tool directly from the cloud contact center interface.

OS

The mobile apps for Talkdesk are like Aircall because they are accessible on both iOS and Android devices, and the desktop application is available for both Mac and Windows. Talkdesk can also be used via a browser.

Best for

Talkdesk provides a range of tools that can help mid-size companies manage and scale their customer interactions as they grow.

What makes it better than Aircall?

Aircall and Talkdesk are both popular cloud-based solutions known for their quality and performance. However, it is often argued that Talkdesk has the edge over Aircall in terms of quality and overall performance. Additionally, Talkdesk offers robust integrations with a range of third-party tools and a highly scalable architecture, making it a popular choice for growing enterprises.

10. CloudTalk

CloudTalk is a phone system specifically designed for support agents, making it easy to manage customer interactions in one centralized location. This streamlines the support process and enables agents to work more efficiently, leading to improved productivity and better customer experiences.

With over 160 free phone numbers like Aircall, businesses can have a local presence in multiple countries and regions.

Pricing

• Starter: $25/month (unlimited calling, international numbers, call distribution, click-to-call)
• Essential: $30/month (Starter plus smart queueing, real-time client dashboard, analytics)
• Expert: $50/month (Essential plus power dialer, call monitoring, single sign-on)
• Custom: price upon request

Features

• Conference calls
• Verified caller ID
• Agent status and preferred agent
• Warm transfer
• Outbound call campaigns

Integrations

• Salesforce
• Zapier
• Adobe Commerce
• Gong
• Freshdesk

Unique characteristic

CloudTalk offers a VIP call queue feature, which prioritizes customer interactions based on importance to your business.

OS

CloudTalk works on any web browser, as well as a range of operating systems, including Windows, Mac, Linux, and mobile devices like iOS and Android, much like Aircall.

Best for

The platform is suitable for businesses of all sizes, which is similar to Aircall.

What makes it better than Aircall?

Some users report that this Aircall alternative offers better customer service, with dedicated managers available to provide guidance. This level of personalized support can be valuable for organizations looking to optimize their incoming/outcoming communications and resolve any technical issues or questions in a timely manner.

Additionally, some users have noted that CloudTalk offers more features for a lower price than Aircall.