Best CloudTalk Alternatives: Features, Pricing, and Ratings

1. MightyCall

MightyCall, number one on our list of competitors, is an advanced virtual telephone system based around providing services to small and medium sized businesses. With a sleek website and a helpful live chat, prices are made very clear and are offered in three tiers of price plans. Each comes with a plethora of cutting-edge business phone features including live call monitoring and fully customizable call routing.

OS

MightyCall functions with Windows, Android (mobile), and iOS (for both web and mobile).

Unique characteristic

With a 99.99% uptime, MightyCall will be there when you need it and won’t let you down. Enjoy clear call quality.

Features

• Toll-free and Local numbers
• Agent & supervisor workspace
• Call monitoring
• Intelligent call routing
• Multi-level IVR
• Call waiting
• Call queues
• Call notes
• Call analytics

Integrations

• Zapier
• CRM systems like SalesForce and HubSpot
• WhatsApp Business

What makes it better than CloudTalk?

MightyCall’s offerings are cheaper than CloudTalk’s, and CloudTalk’s Starter package does not even offer unlimited outbound calls (unless they stay within the company, which is not helpful when trying to make sales calls).

2. Talkdesk

Talkdesk is a cloud center like CloudTalk that helps businesses to improve their customer service operations.
In recognition of its industry-leading solution, Talkdesk has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service for the fourth consecutive year. This recognition speaks to Talkdesk’s ongoing commitment to innovation, excellence, and customer success, and its ability to deliver cutting-edge solutions.

OS

The contact center platform can be accessed through popular browsers. The desktop application is available for both Windows and Mac, while a free app similar to CloudTalk is available for Android and iOS devices.

Unique characteristics

This CloudTalk competitor provides tailored solutions based on the type of business: Business Continuity for Contact Centers, Cost to Growth Center, Digital Transformation, Hybrid Workforce, and Mobile Workforce.

Features

• Automated call flow
• Local presence dialing
• Call whispering
• Call takeover
• Detailed KPI monitoring

Integrations

• BigCommerce
• Kustomer
• Shopify
• Dynamics 365
• Nimble

Pricing

• Essentials: $75/month (virtual agent, IVR selection, unlimited call recording, real-time dashboards, and more)
• Elevate: $95/month (everything in Essentials and all-in-one customer engagement tool, call quality management, and more)
• Elite: $125/month (everything in Elevate and bespoke reports and dashboards, power and preview dialing, real-time assistance, and more)
• The Clouds plan is designed specifically to support the needs of a specific industry.

Best for

Talkdesk’s scalable infrastructure and customizable options make it easy for mid-size companies to adapt as they expand.

What makes it better than CloudTalk?

One common complaint among users of CloudTalk is that they are billed for an annual commitment, even when they have only signed up for a monthly term. This can be a source of frustration, especially if users are not aware of the terms of service and find themselves overcharged after cancellation.
In contrast, the competitor doesn’t have the same issue regarding billing its customers.

3. JustCall

JustCall is a cloud-based phone system and calling software that enables businesses to make and receive calls from anywhere in the world. Since its founding in 2016, JustCall has been helping businesses of all sizes to streamline their communication processes and boost productivity. With a user-friendly interface and top-notch customer support, JustCall is a software like CloudTalk and an ideal choice for businesses looking for an affordable and reliable phone system solution.

OS

JustCall is accessible through any web browser and offers dedicated apps, including an app like CloudTalk, for Windows, Mac, iOS, and Android devices.

Unique characteristics

This not-so-cheap alternative offers advanced integrations with popular CRMs like Hubspot, Salesforce, Pipedrive, and more. It also provides a powerful API that enables developers to build custom integrations with other business tools. It also has a centralized system to control all features.

Features

• Virtual phone numbers
• IVR
• Call recording
• Call forwarding
• Power dialer

Integrations

• Hubspot
• Salesforce
• Pipedrive
• Zoho

Pricing

• Standard: $24/user/month
• Premium: $48/user/month
• Enterprise: Custom pricing

Best for

JustCall is an ideal solution for small and medium-sized businesses that require a reliable and affordable cloud-based phone system with advanced CRM integrations. It’s also an excellent option for remote teams or companies with a distributed workforce, thanks to its mobile and web accessibility.

What makes it better than CloudTalk?

This CloudTalk alternative is an excellent option for businesses that need a scalable and affordable phone system with advanced CRM integrations. It offers a modern and user-friendly interface, reliable service, and a variety of features to enhance team productivity. Additionally, JustCall’s pricing plans are straightforward and affordable, making it an attractive option for small and medium-sized businesses. This makes JustCall a good fit for individuals and companies that need legacy connectivity in addition to a contact center solution.

4. Dialpad

Dialpad is a flexible and robust business phone service that offers different solutions to address various business needs. Its solutions include AI Call Center, AI Sales, AI Voice, and AI Meetings, allowing companies to choose a package that’s tailored for their needs.
Dialpad is also known for its fast-paced product releases, with new features, integrations, and acquisitions being automatically rolled out all the time.

OS

Dialpad offers dedicated apps for various operating systems, including Windows, MacOS, iOS, and Android. Dialpad is also accessible through web browsers.

Unique characteristics

Dialpad does things like CloudTalk but uses AI algorithms to listen in on calls and identify keywords and phrases that trigger Real-Time Assist (RTA) cards.

Features

• Virtual receptionist
• HD conference calls
• Power dialer
• Visual voicemail
• Contact center analytics

Integrations

• Zendesk
• Microsoft Teams
• Integrately
• Helpwise
• Zapier

Pricing

• The Standard plan: $23/month (unlimited audio, video, text, voicemail transcriptions, and more)
• The Pro plan: $33/month (Standard plus a free phone number like CloudTalk, 25 ring groups, 10 office locations, and more)
• The Enterprise plan: quoted on request (Pro plus unlimited ring groups and office locations, priority live agent support, and more).

Best for

Dialpad can meet the needs of businesses of various sizes.

What makes it better than CloudTalk?

Dialpad and CloudTalk are similarly priced, but Dialpad offers a wider range of features than CloudTalk.
Additionally, Dialpad offers a monthly plan, which may be a better fit for entrepreneurs and businesses that aren’t ready to commit to a full year in advance. This allows businesses to start using Dialpad’s advanced features without making a large upfront investment and provides more flexibility in terms of monthly spending.

5. Nextiva

Nextiva is a cloud-based phone service like CloudTalk designed to help teams work more efficiently across projects.
The platform boasts a 99.99% uptime, which means that businesses can rely on its services to be available when they need them. This high level of reliability ensures that businesses can communicate with customers, partners, and team members without interruption, resulting in better productivity and improved customer experiences.

OS

The desktop version is compatible with Windows and Mac operating systems, and the mobile version can be used on iOS and Android devices, which is similar to CloudTalk.

Unique characteristics

Nextiva’s Push to Talk feature allows users to communicate with one another quickly and easily as if they were using an intercom system.

Features

• Advanced call management
• Call queuing and pulling
• NextivaONE App
• Voicemail to text and email
• Hosting PBX phone system

Integrations

• HubSpot
• Microsoft Dynamics
• ServiceNow
• Salesforce
• NetSuite

Pricing

• Essential plan: $25.95/month (voice & video calling, simple integrations, toll-free numbers)
• Professional plan: $30.95/month (auto attendant, unlimited conference calls, CRM integrations)
• Enterprise plan: $40.95/month (call recording, custom integrations, unlimited call, and meeting participants)

Best for

Unlike CloudTalk, Nextiva only works well for startups and small businesses.

What makes it better than CloudTalk?

This competitor is often praised for the quality of its calls. This is largely due to its reliable network infrastructure and advanced voice technology, which ensures that calls are clear and stable. Also, Nextiva provides pre-built or custom integrations, APIs, and SDKs to help businesses integrate the platform into their existing workflows and systems.

6. RingCentral

RingCentral is a cloud-based communications and collaboration platform like CloudTalk that provides a range of services that operates over the internet, eliminating the need for traditional phone lines and hardware.
One of the standout features of this CloudTalk alternative is its reliability, with a 99.999% SLA uptime guarantee. RingCentral’s global reach is another key feature, with the platform supporting businesses in over 45 countries worldwide.

OS

RingCentral offers a web-based interface similar to CloudTalk that can be accessed from any web browser, a desktop app for Windows/Mac, and a mobile app for Android/iOS.

Unique characteristics

This CloudTalk competitor offers a feature called Directory Listings that allows businesses to increase their visibility by publishing their information in local and national directories.

Features

• Call delegation
• Presence and head-up display
• Greetings
• Caller ID and directory listing
• Analytics portal

Integrations

• Google (featured partner)
• Salesforce (featured partner)
• Cloze
• Bullhorn
• Instagram

Pricing

• Essentials plan: $32.99/month for 20 users (business phone or toll-free numbers, voicemail-to-text, team messaging, and more)
• Standard plan: $40.99/month for unlimited users (call conferencing, video meetings, basic integrations, and more)
• Premium plan: $47.99/month (advanced call handling, custom integrations, hot desking, and more)
• Ultimate plan: $62.99/month (unlimited cloud storage, status alerts, and more

Best for

RingCentral is designed to meet the needs of medium-sized businesses and larger enterprises.

What makes it better than CloudTalk?

RingCentral is known for its strong call insight capabilities. The call management system and dashboards can be customized with over 30 pre-built KPIs, allowing businesses to monitor and analyze their communication data easily.
The platform’s in-depth QoS reports provide a complete view of system-wide call quality, making it easier for businesses to identify and resolve any issues. This level of detail allows for instant troubleshooting and helps businesses maintain higher levels of call quality.

7. Vonage

Vonage is a program like CloudTalk that unifies global business communication channels to work better together. The platform provides a comprehensive suite of voice, video, messaging, and contact center solutions, allowing organizations to streamline their communication and collaboration processes.
Vonage also provides on-demand scalability, allowing businesses to easily adjust the size and complexity of their communication infrastructure as their needs change.

OS

Vonage offers compatibility with both Windows and Mac (a downloadable app like CloudTalk), allowing users to take advantage of its communication solutions on a variety of devices.

Unique characteristics

This CloudTalk alternative uses Einstein AI analytics to optimize information about callers across all communication channels to gain insights into their behavior and preferences.

Features

• Admin portal
• Cross-channel business inbox
• Conference bridge
• Click-to-dial plugin
• Do Not Disturb mode

Integrations

• Salesforce
• Microsoft Teams
• G-Suite
• Coronet
• JobDiva

Pricing

• Mobile: $19.99/month (unlimited calls and SMS, team messaging, app center)
• Premium: $29.99/month (Mobile plus multi-level auto attendant, unlimited meetings for up to 100, CRM)
• Advanced: $39.99/month (Premium plus call groups, visual voicemail, call recording)

Best for

Like CloudTalk, Vonage is suitable for businesses of all sizes, regardless of whether it is a small startup or a large corporation.

What makes it better than CloudTalk?

Vonage is built for seamless transitions between devices, providing a consistent and uninterrupted user experience. Additionally, Vonage uses cloud technology to route calls, which ensures a consistent and uninterrupted connection, even if a device is lost or damaged.
In contrast, software like CloudTalk may have issues with transitioning between devices and limited compatibility, causing patchiness or a loss of call quality.

8. CallHippo

CallHippo is a phone system that provides businesses with a range of tools to deliver a smooth customer experience. The service can be set up and running in less than three minutes because of its cloud-based nature. Businesses in different industries, including demand generation, recruitment, and finance, can simply sign up for an account, choose their virtual business phone number, and boost their growth.

OS

CallHippo offers comprehensive support for its platform, including browser extensions for Google Chrome and Mozilla Firefox, a desktop app for Windows and Mac, and a free app like CloudTalk for iOS and Android.

Unique characteristics

CallHippo provides tailored solutions for various industries, which is rare among alternatives to CloudTalk. For example, the healthcare phone solution is geared toward healthcare providers and enables them to handle patient inquiries efficiently.

Features

• Interactive Voice Response
• User-role system
• Voice broadcast system
• Calls screening and blocking
• Post-call surveys

Integrations

• Shopify
• Intercom
• Woo Commerce
• Beekeeper
• Adobe Marketing Cloud

Pricing

• Basic plan: $0 (it’s a free alternative to CloudTalk with smart switch, click-to-dial, and unlimited users and teams)
• Bronze plan: $20/month (Basic plus skill-based call routing, campaign management, target vs. achievement, SDAP)
• Silver plan: $30/month (Bronze plus IVR, live call, user working hours, feedback for calls)
• Platinum plan: $50/month (Silver plus multi-level IVR, conference calls, DID group)

Best for

This free CloudTalk alternative is a comprehensive communication solution that is well-suited for organizations of all sizes, from small businesses to large enterprises.

What makes it better than CloudTalk?

CloudTalk’s pricing model, which charges for the entire year, may not be ideal for startups that are still trying to determine their exact needs and don’t want to make a long-term financial commitment. In such cases, a free or more flexible pricing option like CallHippo, with its basic features offered for free, may be a better fit, especially if you’re only looking to try out a cloud-based call center solution.

9. Aircall

Aircall is a contact center software that is easy to set up and use even for high volumes of calls. Its features enable businesses to optimize their sales and support workflows, resulting in improved customer experiences and increased sales.
The setup doesn’t require technical consultants or special equipment. All that is required is a computer, headset, and an internet connection.

OS

This CloudTalk alternative is compatible with Windows 7 and higher, macOS 10.10 and higher, and can be accessed from any web browser. It also has mobile apps for both iOS and Android devices.

Unique characteristic

Aircall’s marketplace provides a wide range of integrations for sales and support teams, with some exclusive discounts for Aircall users.

Features

• Three-digit extensions
• Call monitoring and whispering
• Shared contacts and call inbox
• Alerts and notifications
• Activity feed

Integrations

• Zapier
• Kustomer
• HappyFox
• Salesforce
• Intercom

Pricing

• Essentials plan: basics, unlimited simultaneous calls for $30/user/month
• Professional plan: Essentials + advanced call center, sales, and analytics features for $50/user/month
• Custom plan: custom features, price upon request

Best for

Aircall can be a good fit for small businesses, mid-sized organizations, and large enterprises alike.

What makes it better than CloudTalk?

Some users have reported issues with CloudTalk’s accuracy, such as incorrect call routing, long wait times during transfers, and inaccurate caller ID names. These issues can be frustrating for businesses that rely on a smooth and reliable communication platform for their customers and employees.
Unlike CloudTalk, Aircall is generally considered to have more stable performance, and fewer reported issues regarding call routing and accuracy.

10. OpenPhone

OpenPhone is a cloud-based business phone system similar to CloudTalk that aims to simplify business communication and improve collaboration by providing an all-in-one solution for businesses of all sizes.
OpenPhone is offering a fresh take on the traditional phone system by providing a platform that is both simple and familiar while also offering new and innovative features that help businesses stay connected and communicate more effectively.

OS

Like CloudTalk, OpenPhone mobile apps require either iOS 11.0 or later or Android 5.0 or later, and there are also Windows and Mac desktop apps available for download.

Unique characteristics

OpenPhone has a feature called Threads that allows users to comment internally on calls, messages, voicemails, and call recordings. Additionally, users can mention their team members to bring their attention to specific action items.

Features

• IVR and forwarding
• Custom properties on contacts
• Caller context
• Voicemail and after-hours voicemail
• CSV import for contacts

Integrations

• Zapier
• Slack
• Google Contacts
• Gong

Pricing

• Standard: $17/user/month (one number per user, basic IVR, call recording, and more)
• Premium: $25/month (Standard and more: advanced IVR, group calling, transfers, reporting, and more)
• Enterprise: quoted on a case-by-case basis (Premium and more: dedicated account manager, priority support)

Best for

It may work better for SMBs as it offers features that cater to the needs of smaller organizations.

What makes it better than CloudTalk?

OpenPhone is a service like CloudTalk but less expensive. However, the aim of OpenPhone is to provide a cost-effective alternative to other business communication solutions while still delivering top-notch functionality and a great user experience. So, users can expect the same level of quality and functionality as other more expensive solutions while enjoying the cost savings that come with using OpenPhone.