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Best Nextiva Alternatives: Features, Pricing, and Ratings

Explore Nextiva alternatives and top business VoIP competitors

Every business today needs to maintain good-quality communication with its customers to maintain and improve sales. While traditional landline systems bring only outdated features, business phone systems seem like the right solution for businesses of all sizes. These deliver intuitive features that enhance real-time customer engagement while keeping everything affordable.

Nextiva is one of the VoIP companies that provides cloud-based communication solutions to boost your conversion rates. However, every business today has distinct feature requirements, and there are situations in which Nextiva will not fulfill all a company’s needs. That’s why the top Nextiva alternatives could be beneficial for you. With every platform having distinct features, integrations, pros, and cons, selecting the right one for your company means catering to all your needs.

What is Nextiva?

Note: A detailed description of Nextiva may not be what you’re looking for. If you’re interested in exploring Nextiva alternatives, we suggest you take a look at the overview section.

Nextiva

Nextiva is a contact center software company that provides enterprise communication features over VoIP. It is a single collaboration tool that can meet all your business requirements, as it provides cloud-based communication options. With its features, businesses can manage everything with one tool, from internal dialog to customer relations, bringing business technology and effective communication together.
So, in many cases, there is no need to find a free alternative for your business management or communication needs once your business sets up with Nextiva.

OS

It has dedicated applications for Windows, Mac, iOS, and Android.

Features

  • Phone service and video calls
  • Video conferences
  • Text messages
  • CRM
  • Workflow automation

Integrations

  • Zapier
  • MS Teams
  • Outlook
  • Google workspace
  • Salesforce

What are some of the drawbacks of using Nextiva?

Some of the drawbacks that may make you look for a Nextiva alternative start with the lack of filters for calls. You cannot filter out the types of calls you receive, and there is no option to restrict specific incoming calls. The integrations are not in-depth; you only get a basic integration experience with Nextiva. Additionally, if you consider documentation for troubleshooting your issues, you may find their guides to be outdated.

Pros

  • Use any device as your business phone
  • Allows international calling
  • High-quality seamless VoIP experience

Cons

  • Only for users in the USA
  • Not good against spam calls
  • Slow customer support

Best for

  • Nextiva offers a number of advantages to startups and small businesses

Pricing

  • Essential: $30.95 user/month
  • Professional: $35.95 user/month
  • Enterprise: $45.95 user/month

How we ranked these 10 Nextiva alternatives

Out of dozens of VoIP companies, we’ve ranked ten competitors. These Nextiva alternatives range in price, features, amount of users, and in many other respects. We’ve picked some key criteria to use in our rankings of the best alternatives to Nextiva:

  • Features: Almost all competitors offer things like phone numbers – but not all offer the same features. As such, we carefully considered both the number of features and the quality of features.
  • Price and availability: A search for telephony services on most app marketplaces reveals hundreds of possibilities, a lot very cheap and very sketchy. Many of these are not better than Nextiva, but some very much so could be, which is why we did the research.
  • Possibility of integration: We’ve given a close look as to what integrations are available in each app similar to Nextiva.
  • Total cost (including add-ons): The flat price is often for the program itself: getting the tier and everything involved in it. But some alternatives to Nextiva don’t include everything in the originally listed price.
  • Call quality: If the features are perfect but the call quality is poor, it doesn’t matter; your clients are not going to be impressed if they cannot hear you.
  • User support: Sometimes even the best Nextiva alternatives for business still can give you issues. Some free Nextiva alternatives may seem solid at first, but they might not have any support staff–or if they do, it’s only in the form of an email you can contact which takes a week to get back to you.

The list of best Nextiva alternatives

With all of that said, this list is ultimately subjective. There might be something you’re looking for in particular that one has which overrides any negatives it may possess. If so, great! But if you’re still uncertain, then here are the best Nextiva alternatives:

  1. MightyCall
  2. Dialpad
  3. RingCentral
  4. Aircall
  5. Vonage
  6. JustCall
  7. Talkdesk
  8. Ooma
  9. 8×8
  10. CloudTalk

Alternatives to Nextiva: comparison

Alternatives Starting monthly price* Top features Best for
MightyCall $15/month Call flow, call monitoring, call analytics Small and medium businesses
Dialpad $23/month Simultaneous ring, virtual phone number, business SMS All scale businesses
RingCentral $32.99/month Uptime optimization, free video, dedicated meeting room features All scale businesses
Aircall $30/month IVR menu, remote management, team and individual metrics Small and medium businesses
Vonage $19.99/month Dedicated applications, team communication, personalization options All scale businesses
JustCall $30/month Concurrent call, cold and warm transfer, team collaboration All scale businesses
Talkdesk $75/month AI and ML, reporting and analytics, automation Medium and large businesses
Ooma $19.95/month Call blocking, voicemail monitoring, instant second line Small and medium teams
8×8 $15/month Visual voicemail, fax, video call control All scale businesses
CloudTalk $15/month International calling, call recording, voicemails All scale businesses

*Note: The details above were accurate at the time of publishing this article. Additionally, some of these platforms may charge annually, while others offer annual and monthly payments with discounts if you choose the annual plan.

Top 10 services Similar to Nextiva: an overview

When you search for the right business phone service to cater to your communication needs, the key is to look for features and integrations to find out what type of experience you may expect. Here is our list of the ten best Nextiva alternatives you can select depending on your budget and functionality requirements.

1. MightyCall

MightyCall is used by SMBs and call centers because it offers the tools they need to maximize their own potentials. Taking advantage of 21st century VoIP technology, MightyCall puts you in the drivers’ seat in terms of call control, auto attendant setup, and more. MightyCall’s calling and messaging services, combined with their world-class security and 99.99% uptime, come together to provide amazing customer experiences and drives your business forward.

MightyCall Business Phone System

OS

MightyCall functions on Windows, Android (mobile), and iOS (for both web and mobile) operating systems.

Unique characteristic

MightyCall is one of the cheaper competitors while also offering the key features you need and even better service.

Features

  • Toll-free and Local numbers
  • Agent & supervisor workspace
  • Call monitoring
  • Intelligent call routing
  • Multi-level IVR
  • Call waiting
  • Call queues
  • Call notes
  • Call analytics

MightyCall Call Routing

Integrations

  • Zapier
  • CRM systems like SalesForce and HubSpot
  • WhatsApp Business

What makes it better than Nextiva?

With Nextiva, the number of users does not determine price – the number of features does. This means that the more users you have, the steeper the price gets across all tiers. Meanwhile, MightyCall offers a single price for unlimited users in the highest plan.

Pros

  • Ease of use is extremely high
  • Dedicated support staff
  • Clear pricing
  • Dozens of key features

Cons

  • Has only a few integrations
  • No real-time analytics

Best for

  • SMBs and call centers will probably find that MightyCall is most helpful for their needs.

Pricing

  • Core: from $15 per agent per month
  • Pro: from $20 per agent per month

How to switch and port your number from Nextiva

Porting over to MightyCall from Nextiva is very easy. Fill out this form so MightyCall will have the information they need to begin the process (you might want to let Nextiva know you’re switching). In that link, you will also need to upload a signed Letter of Authorization and your most recent billing statement. From there, the process usually takes about a week or two.

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2. Dialpad

Dialpad is one of the alternatives for Nextiva that businesses can use to add artificial intelligence capabilities to their team. It helps them make the most of their team, as it is a real-time coach for your call center employees and their product applications.

Dialpad screenshot

OS

You can use Dialpad on almost every device as it is a Chrome extension. Apart from desktops, it also offers dedicated mobile applications for Android and iOS.

Unique characteristics

What makes Dialpad one of the best Nextiva alternatives is its artificial intelligence capabilities. Unlike Nextiva, Dialpad has the unique characteristics of an AI-powered business voice phone system that you can avail of directly from its platform without needing any additional tools or services.

Features

  • AI voicemail
  • Porting numbers
  • Visual voicemail
  • Simultaneous ring
  • Business phone number and text messages

Integrations

  • MS Teams
  • Google workspace
  • Salesforce

Pricing

Dialpad comes with three plans, which are as follows:

  • Standard: $23 per user/month
  • Pro: $35 per user/month
  • Enterprise: Pricing is available upon contacting the sales team

Best for

It is good for businesses of all sizes.

What makes it better than Nextiva?

Dialpad is the Nextiva alternative that might be similar in different ways, like having a dedicated mobile application and offering everything on one platform. However, it makes a lot of difference regarding artificial intelligence capabilities. One of its AI capabilities is the speech recognition tool that is built-in to give insights about communication with customers. These insights can help employees improve their conversion rates through efficient conversations.

Pros

  • Reliability in call quality and uptime
  • Comprehensive list of features
  • Multiple phone systems without needing any extra equipment

Cons

  • The support is not that efficient
  • The call quality may drop with bad internet
  • Transcribing can be incorrect at times

3. RingCentral

RingCentral is another alternative that provides cloud-based solutions for corporate communication. It empowers your call center team with messaging, phone, and video calling services. As it supports remote working, your team may connect and use it from anywhere in the world. It does not offer any business tools but offers everything from internal to external business communication.

ringcentral

OS

The RingCentral application is available for Windows and macOS. On a computer, you can also use browser-based applications. Android and iOS applications are also provided.

Unique characteristics

The RingCentral Video Pro service is free, making it unique, as most tools charge high prices for such features. Unlike other alternatives, this call center software plan makes internal team meetings highly efficient.

Features

  • Advanced voice recording
  • Video conferencing feature with screen sharing
  • Document sharing
  • Built-in support for touchscreen displays
  • Dedicated meeting room

Integrations

  • Box
  • Slack
  • Zendesk
  • HubSpot
  • Google

Pricing

RingCentral has multiple plans and prices. The most basic plan it offers is the MVP, which provides message, video, and phone services. Below are the four packages:

  • Essentials: $32.99 user/month
  • Standard: $40.99 user/month
  • Premium: $47.99 user/month
  • Ultimate: $62.99 user/month

Best for

Good for teams of all sizes.

What makes it better than Nextiva?

RingCentral provides call center software that offers an all-in-one solution for all internal and external team meetings. RingCentral has several built-in tools, like real-time notes, file management, and employee collaboration. These features help ensure that employees can provide the best experience for every customer. Apart from that, it makes communicating with customers feature-rich with its over 200 integration partners.

Pros

  • Advanced features than standard PBXs
  • Uptime optimization
  • Easy-to-navigate interface

Cons

  • No Linux support
  • No customization options
  • Call quality issues

4. Aircall

Aircall’s call center solution caters to your customer support requirements with its VoIP-based system. It is known for its reliability, as your team can concurrently deal with multiple calls while maintaining high call quality. One of the best things about Aircall is that over 7,000 businesses trust it, making it a reliable option for companies of all sizes. All you need is a stable internet connection, and Aircall will maintain a premium call-quality experience.

aircall interface

OS

Aircall comes with a desktop app for Mac and Windows computers. It also has mobile apps available for Android and iOS.

Unique characteristic

The cloud call recording sets Aircall apart from all other Nextiva alternatives. It also offers many features and functionalities, but cloud call recording remains the best of its features.

Features

  • Shared inbox for calls
  • IVR
  • Notes
  • Conference calling
  • Automated routing

Integrations

  • Zendesk
  • HubSpot
  • Salesforce
  • Pipedrive

Pricing

Aircall has two plans for teams of three or more users. The services are also available for up to 10 users, but contacting the sales team is essential. Below are the details of the plans available at Aircall:

  • Essentials: $30 user/month
  • Professional: $50 user/month

Note that both of these plans are only billed annually.

Best for

It is best only for small and medium-scale businesses.

What makes it better than Nextiva?

Aircall is an amazing Nextiva alternative because of the long list of audio-calling features. From answering rules to call screening, you get all the latest contact center and PBX features here. Aircall holds a huge market share that tells us a lot about its reliability, and one of the best things differentiating it from Nextiva is the ease of setup and usage with no learning curve.

Pros

  • VoIP call conferencing
  • Call priorities and queueing
  • Amazing quality

Cons

  • Not the best analytics and insights
  • Customer support is not that effective
  • Mac experience is not the best

5. Vonage

Vonage is an excellent contact center platform for teams of all sizes. Vonage might be the right choice considering its availability, functionalities, and performance if you are looking for a cheaper alternative. While keeping things cheaper than most options, it still provides a 99.999% uptime guarantee. In addition to the reliability of the uptime guarantee, it allows employees to work at any time, ensuring better customer satisfaction.

vonage

OS

Vonage has dedicated desktop, iOS, and Android applications.

Unique characteristics

Vonage contact center solution delivers an anonymous call-blocking option. Unlike Nextiva, it supports visual voicemails, teleconference features, auto-attendants, and more.

Features

  • Conferencing
  • Remote usage
  • Conversational AI
  • Call queueing
  • Multi-level auto-attendants

Integrations

  • Salesforce
  • Slack
  • G Suite
  • Office 365
  • MS Teams

Pricing

  • Mobile: $19.99 user/month
  • Premium: $29.99 user/month
  • Advanced: $39.99 user/month

Best for

Great for businesses of all sizes.

What makes it better than Nextiva?

Vonage is not only a cheap alternative but is also better in terms of functionality. Things like global coverage and virtual receptionists for your business always keep your service available to its customers. It may not offer a free phone number like Nextiva, but other than that, everything is competitive. The AI capabilities Vonage offers make it an excellent product.

Pros

  • Friendly technology, easy to set up
  • Exceptional calling quality
  • Call blocking and filtering options

Cons

  • The desktop app is billed separately
  • The software contains bugs
  • There are security concerns among customers

6. JustCall

JustCall is one of the companies like Nextiva that only offers its services in 58 countries. It is a cloud-based system designed to meet all your business phone needs. It is an easy phone-over-internet solution for any business aiming to avoid setup hassles. JustCall allows your customer service employees to ensure a 100% satisfaction rate with the tools it packs.

justcall interface

OS

It has a browser-based application, dedicated desktop applications, and iOS and Android apps.

Unique characteristics

Functionalities like live call monitoring and SMS bots make it a good choice. JustCall has many features to enhance calling capabilities and offer a good customer support experience by offering business phone numbers in 58 countries.

Features

  • Call scheduling with employee notification
  • Share phone numbers
  • Cold transfers and warm transfers
  • Concurrent calls
  • Call distribution

Integrations

  • Zapier
  • Salesforce
  • HubSpot
  • Pipedrive

Pricing

  • Standard: $30 user/month (minimum 2 users)
  • Premium: $60 user/month (minimum 2 users)

You can also get custom services if your team consists of over 10 individuals.

Best for

It is good for businesses of all scales.

What makes it better than Nextiva?

JustCall is a Nextiva competitor focused on resolving your business’s telephony and communication requirements. What makes it better than Nextiva is how efficiently the experts on your team can work together. Call transferring among individuals is easier than ever, so every customer can get their query resolved by an expert. Automation from JustCall makes it more productive than Nextiva, as employees don’t have to dial individual calls.

Pros

  • Supports multiple devices
  • Great with insights, reporting, and statistics
  • Easy interface

Cons

  • No incoming call recognition system
  • Transferring calls from customers across different departments may take a long time
  • Frequently stops and needs to restart

7. Talkdesk

The next Nextiva competitor is Talkdesk, a global cloud contact service provider for businesses that want to improve their customer engagement. It is best known for the automation of employee-customer conversation workflow that enhances employee productivity and improves customer satisfaction rates, even for international customers. Talkdesk is very flexible with all types of businesses, and it effectively caters to all business needs.

talkdesk interface

OS

It comes with desktop, Android, and iOS applications.

Unique characteristics

Talkdesk has several things like Nextiva, but the most unique among all of its features are automation and omnichannel routing. There are also extensive analytics features available with Talkdesk that offer an effortless collaboration experience.

Features

  • Access controls
  • Activity dashboard for tracking
  • Agent interface
  • Notifications
  • AI and ML

Integrations

  • Zendesk
  • Slack
  • MS Teams
  • Zoho
  • Zoom
  • Oracle

Pricing

  • Essentials: $75 user/month
  • Elevate: $95 user/month
  • Elite: $125 user/month

Best for

Talkdesk is software like Nextiva, great for medium and large teams.

What makes it better than Nextiva?

Talkdesk is software like Nextiva, but what makes it better is that it has amazing reporting features. It provides analytics for multiple metrics that can help users understand the strengths and weaknesses of their employees. Working on those can help improve customer conversion by designing a better conversation journey. Additionally, the sound quality of calls is reliable at all times. Talkdesk provides global communication services.

Pros

  • Ease of use with a little learning curve
  • Amazing flexibility with tons of integrations
  • Great customer service

Cons

  • No transfer options
  • No call hold options
  • Frequent call disposition failures

8. Ooma

Ooma might seem similar to Nextiva in terms of business VoIP phone services; however, it delivers much more value. It provides not only low-cost communication services for businesses but also smart security systems using high-speed internet. It is a device that does not necessarily need a computer or software. So, you can replace your traditional business phone with this and use the internet to manage all your business communication needs.

OS

Ooma has applications available on mobile devices, including Android and iOS. Similarly, it has desktop applications available for both Windows OS and Mac.

Unique characteristics

It is a device that makes your home phone work for you without using the traditional telephone line. Thus, it offers a service like Nextiva with an experience similar to Nextiva’s but, in some ways, better. Another unique characteristic is that it supports 3-way conference calling.

Features

  • Instant second line
  • Custom call blocking
  • Backup number
  • Enhanced call waiting
  • Enhanced caller ID

Integrations

  • Salesforce
  • HubSpot
  • MS Dynamics
  • Freshdesk

Pricing

  • Essentials: $19.95 user/month
  • Pro: $24.95 user/month
  • Pro Plus: $29.95 user/month

Best for

It is best for residential usage and small and medium teams looking for a cheap or free service like Nextiva.

What makes it better than Nextiva?

Ooma has multiple features similar to Nextiva, but several are better, including its national database of over 800,000 automated callers and spammers. So, instead of making your team deal with such calls, it automatically blocks them. It gives you the option to go contract-free, and if you compare the cost to Nextiva, you could be saving as much as 75% with Ooma.

Pros

  • Spammer and anonymous call blocking
  • Do not disturb mode
  • Voicemail monitoring

Cons

  • Complex setup process
  • Automated forwarding can be useless sometimes
  • Not the best customer service

9. 8x8

8×8 is another cloud-based communication program like Nextiva. 8×8 offers a unified solution for all business communication needs while keeping everything budget-friendly compared to other platforms. As it is a VoIP system, it brings all your communication to one platform, making customer service extremely efficient.

8x8

OS

8×8 offers Windows, Mac, iOS, and Android applications.

Unique characteristics

Like Nextiva, 8×8 also brings all your business communication requirements to one platform. However, its most unique characteristics include fax and visual voicemail, which do not exist in other alternatives. Thus, it offers complete communication, setting it apart from any other service like Nextiva.

Features

  • Call activity analytics
  • Business phone call handling
  • Emergency services compliance
  • End-to-end encrypted video conferencing
  • Host controls

Integrations

  • Salesforce
  • MS Teams
  • Google Workspace
  • 1CRM

Pricing

  • Express: $15 user/month
  • X2: $28 user/month

Best for

It is a great pick for beginners considering the learning materials and support it offers. Best for teams of all scales looking for features like Nextiva.

What makes it better than Nextiva?

8×8 offers a comprehensive communication solution with the latest and old-school communication features, unlike other competitors. It supports multiple countries for communication and can offer a cheaper solution than Nextiva or traditional telephone services. Nextiva might not be the most reliable option at this time as it has fewer users. 8×8 delivers excellent reliability, which is proven by the fact that it has more than two million global businesses using its customer service software.

Pros

  • Meeting analytics
  • 46 languages available
  • Instant team chat feature

Cons

  • Cannot do everything PBXs can do
  • Bulk uploads may result in failure
  • Setup requirements are complex

10. CloudTalk

CloudTalk is one of the apps like Nextiva that provide excellent corporate calling services. Like Nextiva, it takes care of your customer support and sales teams with over 50 advanced calling features. With CloudTalk, you can get phone numbers in 160 countries and provide local support remotely, as you never need to stick to one computer or device to take your customer care calls.

cloudtalk interface

OS

CloudTalk has a browser-based web app that works on any computer and operating system. There are also Android and iOS applications available for mobile devices.

Unique characteristics

CloudTalk brings many features similar to apps like Nextiva. However, one of its unique features is that no inbound call will remain unanswered even when your business hours are over. So, businesses struggling with small support teams don’t have to worry about missing customer calls as much as on other platforms like Nextiva.

Features

  • Internal calling with extensions
  • Call recording
  • Voicemails
  • Call queueing
  • Toll-free numbers

Integrations

  • Pipedrive
  • HubSpot
  • Zendesk
  • Salesforce

Pricing

  • Starter: $25 user/month
  • Essential: $30 user/month
  • Expert: $50 user/month

At CloudTalk, they only accept annual payments for all their plans. However, you can try a 14-day free trial without hidden fees, which makes CloudTalk a good free Nextiva alternative.

Best for

Great for everyone, including startups, small businesses, medium-sized companies, and large enterprises.

What makes it better than Nextiva?

CloudTalk is better than many alternatives to Nextiva and Nextiva itself because it delivers several filters and blocking options for calls. Additionally, it supports integrations with several platforms and offers in-depth control over your CRM requirements for efficient communication. It is packed with over 70 intuitive features, and with things like real-time team performance monitoring, there is no chance that a customer will hang up dissatisfied.

Pros

  • Number porting available
  • Personalization available
  • It always keeps your personal phone number private

Cons

  • Unstable internet can significantly affect call quality
  • Sometimes connecting with people can be troublesome
  • Lack of insights

What is the best Nextiva alternative?

You may come across a free alternative to Nextiva. However, the problem is that it likely won’t provide service quality up to the mark. We have shared not only the best free but the best paid and best overall platforms that you may choose instead of Nextiva. Among these top 3 options, ensure that you pick one that provides all the features you require.

MightyCall: the best Nextiva alternative

MightyCall is the best of all the alternatives to Nextiva. From user experience to pricing, it makes a great choice in every regard. The setup process is simple, and so is the learning curve with MightyCall. On top of that, the customer support is exceptional, making all the features of the best Nextiva alternatives for businesses available in one tool.
So, you can get an all-around great experience when selecting MightyCall over the alternatives.

RingCentral: best free Nextiva alternative

There is no free alternative to Nextiva that fully matches it in terms of functionality, but what makes RingCentral good is that it has kept its Video Pro feature free. This allows users to host unlimited meetings with up to 100 participants. Additionally, it brings all the integration features, file sharing, and other features to keep cloud recording saved for up to 7 days.

Dialpad: best paid Nextiva alternative

The best-paid option is Dialpad. Considering the amount you pay, it offers the best value for money, unlike any other free app like Nextiva. It is a good choice for businesses of any scale, and you get features like simultaneous ringing, so a customer’s call is never missed. It caters to all your business communication needs.

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