Best RingCentral Alternatives: Features, Pricing, and Ratings

1. MightyCall

Leading the VoIP-pack is MightyCall, the internet phone company that is a top-tier competitor of RingCentral, MightyCall brings to the table a long list of useful features, a beautifully designed user interface, world-class security, and high uptime.

Unique characteristic

MightyCall is unique due to its combination of absolute necessities which all come together to form a package perfect for SMBs: dedicated support staff, a well designed site and portal, and dozens of key features.

Features

• Toll-free and Local numbers
• Agent & supervisor workspace
• Call monitoring
• Intelligent call routing
• Multi-level IVR
• Call waiting
• Call queues
• Call notes
• Call analytics

Integrations

• Zapier
• Top CRM platforms like Salesforce, HubSpot and Zoho
• WhatsApp Business

OS

MightyCall operates on devices running Windows, Android (mobile), and iOS (for both web and mobile).

What makes it better than RingCentral?

RingCentral has a history of providing for their customers, but the best RingCentral alternative has to be MightyCall. RingCentral’s lowest tier is more expensive than MightyCall’s, and it does not offer things like 24/7 support and call recording. MightyCall offers those and more.

2. Dialpad

Dialpad, second on our list of competitors of RingCentral, is a virtual workspace powered by the latest AI technology. It allows small and medium teams to optimize online communication and collaboration. Boasting a range of integrations and useful features, this cloud-based service allows users to communicate easily with both employees and clients. Dialpad is considered a leader in VoIP, Conferencing, and CCaaS by G2.

Unique characteristics

One of Dialpad’s standout characteristics is its AI-backed technology. The development team places this feature at the forefront of their marketing efforts, and for good reason; this tech can make it easier for call center agents to redirect inbound calls, provide conversation aids, and more.

Features

Some of Dialpad’s most useful features across its three price tiers include:

• 100% uptime
• 24/7 live agent support
• AI-powered call and voicemail transcriptions
• CRM integrations
• Dial-by-extension

Integrations

Some of Dialpad’s most popular integrations include:

• Google Workspace
• Microsoft 365
• Salesforce

OS

The Dialpad application is available as a desktop app for Windows, as a mobile app for Android and iOS devices, and on Google Chrome, as an extension.

Pricing

Dialpad’s business communications services are available at three pricing tiers:

• Standard: $15 per user per month
• Pro: $25 per user per month
• Enterprise: custom price (dependent on the size of your company)

Best for

This software, like RingCentral, can be used by both small and medium-sized teams thanks to its flexibility.

What makes it better than RingCentral?

One of the main benefits of Dialpad is that it’s relatively cheap, unlike RingCentral. The most affordable plan available through RingCentral is $27.99, whereas Dialpad’s most inexpensive plan is just $15. That’s a saving of over $12! While this may seem like a small difference, these figures add up over time. This makes Dialpad a fearsome competitor and a great option for small businesses working on a budget.

3. Nextiva

One of the more well-known competitors on this list, our third option that’s similar to RingCentral, Nextiva, provides businesses with telephone, email, and video call functionalities. This allows its users to keep all their conversations in one easy-to-access location, meaning you won’t need to be constantly tabbing in and out of various communications apps. Nextiva boasts a customer-centric approach, fostering better end-client understanding through an array of advanced features.

Unique characteristics

The fact that users can keep all their conversations in one place is what draws many people to Nextiva’s services.

Features

Some of Nextiva’s most useful features across its three price tiers include:

• Call recording
• Custom integrations
• Mobile and desktop SMS/MMS
• Multi-level auto-attendant
• Screen sharing

Integrations

Some of Nextiva’s most popular integrations include:

• HubSpot
• Microsoft Outlook
• Zoho

OS

Nextiva has a free app like RingCentral. This application is available on iOS and Android, and there is also a desktop app available for Mac and PC users.

Pricing

Like some others on our list, Nextiva’s tier prices change depending on how many employees you have. But when it’s 5-19 employees, the monthly price per user is:

• Essential: $29.95
• Professional: 33.95
• Enterprise: $43.95

Best for

Given its high operating costs and the fact that many of its features are geared towards big teams, this contact center software is better for large enterprises.

What makes it better than RingCentral?

Nextiva is one of the more expensive VoIP providers out there—but it’s still not much more expensive than RingCentral MVP. Despite the fact that you pay only slightly more for Nextiva, its lowest payment tier has one crucial option that RingCentral’s most affordable plan doesn’t: integrations with key software. You won’t be able to access software integrations with RingCentral without being on its Standard plan.

4. Aircall

Our fourth entry on this list of companies like RingCentral, Aircall, is a cloud-based contact center platform that offers small, medium, and large businesses a variety of useful features. Even at its lowest price tier, Aircall includes a wide number of useful services. The platform has already gained 7,000+ loyal users that value quality call sound at high-speed internet connection.

Unique characteristics

One of Aircall’s most useful features is its real-time screen-sharing functionality. Many other communications platforms do not include this, even though the feature often proves very useful for remote workers.

Features

Some of Aircall’s most useful features across its three price tiers include:

• 100+ integrations and API access
• Advanced call monitoring
• Call recording
• Custom analytics
• IVR

Integrations

Some of Aircall’s most popular integrations include:

• HubSpot
• Salesforce
• Zendesk

OS

Like RingCentral, Aircall is available as an app for both iOS and Android. There is also a desktop version available for Mac and PC.

Pricing

Aircall is one of the pricier options. They have two priced tiers; the third requires you to talk to their sales staff:

• Essentials: $30
• Professional: $50
• Custom: Ask Sales

Best for

While most businesses that use this call center software will likely be small or medium in size, larger companies can also make use of its many features.

What makes it better than RingCentral?

Aircall is similar to RingCentral but better in that it allows for unlimited international calls with its Custom package. Because of this, Aircall is a good choice for companies that are looking to establish themselves overseas and expand. By contrast, with RingCentral, you have to pay extra money for an international number—even at the highest price tier, their Ultimate package.

5. Vonage

Entry number five, Vonage, is a communications app like RingCentral, with both desktop and mobile applications available. It allows you to take care of business on the go, so you don’t have to worry about staying chained to your desk. The platform is cloud-based, which makes it easy to integrate and use. Some popular Vonage users are DHL, GlassDoor, and Domino’s Pizza.

Unique characteristics

6. Phone.com

Coming in sixth place on this list of RingCentral alternatives, Phone.com combines several communication channels, including voice, text, video, fax, and conferencing. 50,000+ businesses collaborate on the platform, enjoying vast customization opportunities. Some of them are Zoho, Lift Master, and the Rug Company. Phone.com can be easily set up, allowing for quick integration and seamless operations.

Unique characteristics

Since Phone.com is compatible with your IP desk phone, you can easily integrate the product within your existing communications setup.

Features

Some of Phone.com’s most useful features across its three price tiers include:

• Call analytics
• Call recording
• CRM integration
• IP desk phone compatible
• Video conferencing with 100 participants

Integrations

Phone.com’s integrations include:

• Chrometa
• Zapier
• Zoho

OS

Phone.com can be used on your Mac or PC with the use of its desktop application. You may also download the Phone.com app for iOS and Android devices.

Pricing

Like RingCentral, Phone.com has three payment tiers for its users to choose between. When paid on an annual basis, they cost:

• Basic: $11.99 per user per month
• Plus: $15.99 per user per month
• Pro: $23.99 per user per month

The most affordable tier includes one phone number per account, but this goes up to one phone number per user at the second and third tiers, allowing for a good amount of scalability.

Best for

Medium-sized businesses may find Phone.com’s video conferencing functionality useful, but it is mostly small businesses that will benefit from this application.

What makes it better than RingCentral?

Phone.com’s payment tiers are significantly cheaper than RingCentral’s. In fact, there’s an $8 dollar difference between their two most inexpensive packages, with Phone.com’s Basic plan costing just $11.99 and RingCentral’s Essentials package costing $19.99. Despite being a cheap alternative, Phone.com’s Basic plan has an essential (and very basic) feature that RingCentral’s Essentials package doesn’t: video calls.

7. GoTo Connect

In seventh place on our list of apps like RingCentral is GoTo Connect—a communications solution application with a range of features that are bound to come in handy for companies of all sizes. GoTo Connect allows you to place calls on any device anywhere in the world. Companies from all industries securely manage their online collaboration in a reliable cloud-based infrastructure.

Unique characteristics

A standout characteristic of GoTo Connect is its high degree of customizability, unlike other solutions. For example, you can create fully customized dialing plans and call routing, giving you complete control over your communications system.

Features

Some of GoTo Connect’s most useful features across its three price tiers include:

• Call forwarding
• Call queues
• Call recording
• International calling
• Real-time analytics

Integrations

Some of GoTo Connect’s most popular integrations include:

• Google Calendar
• Microsoft Dynamics
• Slack

OS

Like RingCentral, GoTo Connect has both a desktop application, available for Windows and Mac devices, and a mobile app, available for both iOS and Android.

Pricing

GoTo Connect is available at the following three price tiers:

• Basic: $27 per user per month
• Standard: $32 per user per month
• Premium: $43 per user per month

Best for

GoTo Connect is best suited to small teams and solopreneurs.

What makes it better than RingCentral?

Whereas RingCentral is ideal for companies of between 10-100 people, GoTo Connect is recommended for smaller groups of around 2-10 people. In other words, it is ideal for small businesses and companies that are just getting off the ground. It also helps that it is significantly cheaper than RingCentral, making it a better choice for brand-new companies and solopreneurs.

8. Ooma

At number eight on our list, we have Ooma, an alternative to RingCentral that offers cloud-based IP phones. Unlike RingCentral, Ooma promises an excellent customer experience, with 24/7 support available throughout the United States. In addition to this, it also provides both a desktop and a mobile version for seamless business processes, as well as allows you to come up with a customized solution to optimize your costs.

Unique characteristics

Ooma’s Automatic Call Distributor (ACD) is a very useful feature that you don’t see on offer from very many VoIP providers. By automatically handling call distribution, ACD can help you  manage large volumes of phone calls more easily.

Features

Some of Ooma’s most useful features across its three price tiers include:

• ACD
• Business analytics
• IVR
• Skills-based routing
• Voicemail transcription

Integrations

Some of Ooma’s most popular integrations include:

• Microsoft Dynamics
• Outreach
• Zendesk

OS

Ooma is available both as a desktop application for Mac and Windows devices and as a mobile application, which can be downloaded on both iOS and Android phones.

Pricing

You can purchase Ooma’s enterprise contact center solution service at three price tiers:

• Standard – Business Telephony: $19.99 per user per month
• Enhanced – Employee Communications and Collaborations: $27.99 per user per month
• Call Center – Intelligent Customer Service: $49.99 per user per month

Best for

Ooma’s customizable solutions can be used by small, medium, and large teams.

What makes it better than RingCentral?

One of the biggest features missing from RingCentral is IVR functionality. IVR menus are a great way to get callers to where they need to go, which can help take some of the pressure off your agents. Ooma’s contact center plan comes with IVR functionality. More than that, however, many customers have praised Ooma’s IVR menus for their high degree of customizability.

9. 8x8

Our ninth entry, 8×8, is a RingCentral alternative that offers most key VoIP features at a reasonable cost, meaning you won’t break the bank when you go with this communications system. While its service is not necessarily ground-breaking, this system offers a reliable user experience, as well as a helpful customer support team. 8×8 is a one-stop-shop for chats, online calls, and video conferencing.

Unique characteristics

8×8’s team messaging and document-sharing feature is a great tool that really sets this product apart. Once you’ve used this feature, you’ll find it difficult to imagine remote collaboration without it.

Features

Some of 8×8’s most popular features across its three price tiers include:

• Call barge, monitor, and whisper
• Call activity analytics
• CRM integration
• Multi-level auto-attendant
• Team messaging with document sharing

Integrations

Some of 8×8’s most popular integrations include:

• Google Workspace
• Microsoft Teams
• Salesforce

OS

8×8 Work is available as a desktop application for PC and Mac and can also be used in your web browser. Furthermore, the 8×8 Work mobile application can be installed on Android, iOS, and Amazon Fire OS.

Pricing

8×8’s Business Communications service is available at three different price tiers. When paid annually they cost:

• Express: $15 per user per month
• X2: $24 per user per month
• X3: $44 per user per month

Best for

It’s clear from its website 8×8 is explicitly aimed at small businesses. Solopreneurs might also be able to use this product at its cheapest tier.

What makes it better than RingCentral?

While 8×8 doesn’t have many standout features, it is very simple to use, making it an ideal choice for those who are using VoIP for the first time. RingCentral may have more features, but that comes at the price of it being far more complicated to operate. 8×8 is much simpler but still offers many things like RingCentral does.

10. CloudTalk

Finally, in tenth place, we have CloudTalk that allows businesses to expand their local reach by offering 160 national numbers. The platform is used by such famous companies as Mercedes-Benz, Yves Rocher, Revolut, DHL, Deel and receives 4.2-4.4 stars across various review platforms.
In 2022, it was ranked #15 by G2 as the Top Fastest Growing Products.

Unique characteristics

The CloudTalk app has an in-built notepad where you can record important details from your calls. By keeping your notes and call history all in one place, you ensure you have everything you need before picking up the phone.

Features

Some of CloudTalk’s most popular features across its four payment tiers include:

• 1 local or toll-free number
• Call analytics history
• Call recording
• Custom analytics
• IVR

Integrations

Some of CloudTalk’s most popular integrations include:

• HubSpot
• Salesforce
• Zendesk

OS

CloudTalk is available for use in your web browser, as a desktop app, and as an application for Android devices. It is not available on iOS.

Pricing

CloudTalk’s communications system is available at four different price tiers. Billed annually, they cost:

• Starter: $25 per user per month
• Essential: $30 per user per month
• Expert: $50 per user per month
• Custom: price dependent on the size of your company.

This RingCentral alternative is one of the few entries on this list that also allows you to build your own custom plan.

Best for

CloudTalk’s wide range of features means it can benefit teams of any size.

What makes it better than RingCentral?

Although slightly more expensive, this RingCentral alternative boasts a number of important features that make it a great option instead. For example, while RingCentral’s cheapest plan is limited to twenty users, for just $5 more, you can enjoy an unlimited number of users with CloudTalk. Other essentials included in CloudTalk’s Starter plan include call recording, call queuing, and international calls.