In this article we will go over the following:
- MightyCall vs CallHippo: how we evaluate them?
- Comparison of MightyCall and CallHippo pricing & plans
- Types of phone numbers available in CallHippo and MightyCall
- Features difference between MightyCall and CallHippo
- CallHippo versus MightyCall: VoIP features
- Difference between CallHippo and MightyCall user support
- MightyCall and CallHippo: pros & cons
- MightyCall or CallHippo: which one is right for your business?
- Why MightyCall is the best solution?
Virtual phone systems are increasingly popular with companies, including call centers, for their affordability and adaptability in managing communications. Among the popular VoIP phone systems are MightyCall and CallHippo. Both offer features beneficial for call centers, aiming to improve customer service and make communication processes easy and successful. This article provides a detailed comparison of MightyCall vs CallHippo, focusing on their features, pricing, and overall performance, especially in call center settings.
What is CallHippo?
CallHippo is a cloud-based virtual phone system that enables companies to make and receive calls from anywhere, using their existing devices. It is designed to help companies improve their customer service and streamline their communications.
What is MightyCall?
MightyCall is a virtual business phone system designed for small companies. It offers a range of features that help companies manage their communications more effectively. MightyCall is a flexible virtual phone system that can help small companies improve their communication.
MightyCall vs CallHippo: how we evaluate the services?
- Features: MightyCall versus CallHippo range and quality of features, such as call forwarding, voicemail, voice messages, SMS messaging, and integrations with popular apps.
- Price: Availability and affordability of pricing plans for each service, including the comparison between the amount of users, minutes, and SMS included.
- Integration: Ease of integration with popular CRM and productivity tools, such as Salesforce, HubSpot, and Slack.
- Total cost: Overall cost comparison of each service, including any additional fees or add-ons that may be required.
- Call quality: Quality and reliability of calls made through each service, including call clarity and connection stability.
- User support and quality of service: Level of support offered by CallHippo vs MightyCall comparison, with a focus on customer service availability and response times.
- Ease of use: How easy each service is to set up, use, and navigate for users with varying levels of technical expertise.
- Operational stability (reliability): Whether MightyCall or CallHippo is more stable and reliable of each service, including uptime, downtime, and any reported service disruptions.
Comparison of MightyCall and CallHippo pricing & plans
Review the following comparison of MightyCall and CallHippo:
CallHippo pricing
Call Center (monthly)
| Basic | Bronze | Silver | Platinum | |
|---|---|---|---|---|
| Price billed per month | $0 per user (you will have to purchase a telephone number) | $20 per user | $30 per user | $50 per user |
| Free trial | None | 10-day free trial | 10-day free trial | 10-day free trial |
| Amount of users | Minimum 1 | 3-25 | Unlimited | Unlimited |
Office phone system (monthly)
| Starter | Professional | Ultimate | |
|---|---|---|---|
| Price billed per month | $0 per user (you will have to purchase a telephone number) | $20 per user | $30 per user |
| Free trial | None | 10-day free trial | 10-day free trial |
| Amount of users | Minimum 1 | Up to 50 | Up to 50 |
Note: the plans do not include all the features you may be interested in, unlike MightyCall. There are tons of add-on extra features for extra fees, so depending on your goals, you may need to pay more.
MightyCall annual plan pricing
| Core | Pro | |
|---|---|---|
| Price per month | $15 per user | $20 per user |
| Free trial | 7-day free trial | 7-day free trial |
| Amount of free users | 3 | 3-50 |
Note: The plans do not include tons of add-on extra costs, so depending on your goals, you may need to pay more.
Who wins: In terms of pricing, MightyCall is better for companies. MightyCall offers more features and more minutes for a similar or lower cost compared to CallHippo. Additionally, MightyCall offers unlimited text messaging on all plans, whereas compared to MightyCall, CallHippo only offers one-way SMS messaging on some plans. However, the specific needs of a company may vary, so it is important to carefully evaluate each service’s pricing plans and features to determine which one is the best fit for your needs.
Types of phone numbers available in CallHippo and MightyCall
Here’s a table comparing the types of business phone numbers available in CallHippo and MightyCall:
| Number Type | CallHippo | MightyCall |
|---|---|---|
| Vanity phone number | Available | Can be chosen as one of the 2 phone numbers included with each plan |
| Toll-Free Numbers | Available | Can be chosen as one of the 2 phone numbers included with each plan |
| Local number | Available various area codes | Can be chosen as one of the 2 phone numbers included with each plan |
| International number | Available (from $15 per month) | $10/ per number |
| Phone # porting | Yes, for free | Yes, for free |
Who wins: MightyCall offers a more affordable option for companies looking for a toll-free or international number and also includes local numbers in their plans.
Features difference between MightyCall and CallHippo
| Feature | MightyCall | CallHippo |
|---|---|---|
| Call Forwarding | Yes | Unlimited |
| Voicemail to email | Yes | Yes |
| Call recording | Yes | Yes |
| Auto-attendant | Yes | Yes |
| Two-way SMS messaging | Yes | Add-on |
| Conference calling | Yes | Yes |
| Integrations with popular apps | Yes | Yes |
| Mobile softphone apps | Yes | Yes |
| Custom greetings and hold music | Yes | Yes |
| Webphone | Yes | Yes |
| Analytics and reporting | Yes | Yes |
| STIR/SHAKEN | Yes | Does not state |
Who wins: While both MightyCall vs CallHippo offer similar features, MightyCall stands out with its two-way SMS messaging feature, which can be an important communication channel for companies. Additionally, MightyCall offers a more flexible pricing structure and more affordable toll-free numbers very much unlike CallHippo. Therefore, MightyCall may be the better choice for companies looking for an affordable virtual phone system with advanced features.
CallHippo versus MightyCall: VoIP features
In this section, we will compare some of the most important VoIP features of CallHippo vs MightyCall, providing a brief description of each feature, how it is offered by each service, and which service has an edge in that category.
VoIP calling
CallHippo provides high-quality VoIP phone calling that enables companies to make and receive calls from anywhere in the world, as long as they have an internet connection. CallHippo also offers several advanced VoIP features, such as call queuing, call transfer, and conference calling.
MightyCall also offers internet calling, which enables companies to make and receive calls from anywhere using an internet connection, including international phone numbers. MightyCall also offers features such as call forwarding, call recording, and call queuing to help companies manage their calls more effectively.
Who wins: When you wonder how CallHippo and MightyCall differ in terms of calling, the answer is not quite obvious, since both offer similar calling capabilities, making it a tie in this category.
International calling
CallHippo offers international calling with several of its plans, including its Platinum plan. With CallHippo, users can make and receive calls to over 190 countries, and the service includes several advanced features such as call recording and analytics.
MightyCall does not offer international calling as a standard feature, but users can purchase international virtual phone numbers for an additional fee. These virtual telephone numbers allow companies to receive calls from international customers, but may not be as cost-effective as standard international options.
Who wins: CallHippo vs MightyCall has the edge in this category, offering international communication as a standard feature on some of its plans.
Auto attendant
CallHippo offers an advanced auto attendant feature, which allows companies to customize their auto attendant with a personalized greeting and menu of options. The auto attendant can also route calls to specific departments or individuals, and even provide callers with estimated wait times.
MightyCall also offers a powerful auto attendant feature, which enables companies to create a customized menu of options for callers. The auto attendant can be set up to direct callers to specific departments, individuals, or even voicemail boxes. MightyCall also offers to professionally record greetings for its customers.
Who wins: Both services offer robust auto attendant features, but the difference between MightyCall and CallHippo is that MightyCall offers more help and features.
Call management
CallHippo offers several advanced call management features, including call routing, call queuing, and call transfer. These features enable companies to direct calls to the appropriate department or individual, and ensure that customers are not kept waiting for long periods of time.
MightyCall also offers call management features, including call routing, call waiting, Caller ID & CNAM, call queuing, STIR/SHAKEN, and call transfer. These features enable companies to handle large volumes of calls and ensure that customers are directed to the appropriate department or individual.
Who wins: Comparing CallHippo vs MightyCall, both offer robust call management features, but the difference between them is that MightyCall offers more modern call features for all plans.
Analytics
CallHippo offers a variety of analytics tools, including call logs, call recordings, and call reports. With call logs, companies can track incoming and outgoing calls, call durations, and missed calls. Call recordings allow businesses to review their conversations with customers and identify opportunities for improvement. Call reports provide insights into call activity, including the amount of calls made and received, call durations, and call outcomes.
MightyCall also offers a range of analytic features, including call recordings, call history, and call metrics. With call recordings, companies can review their conversations with customers and identify areas for improvement. Call history allows companies to track their call activity and see when calls were made, who they were made to, and how long they lasted. Call metrics provide insights into call activity, including the amount of calls made and received, call durations, and call outcomes.
Who wins: Both MightyCall vs CallHippo offer strong analytics tools that can help companies track their call activity and identify areas for improvement.
Integrations
Integrations are an important consideration for companies that want to integrate their virtual business phone system with other tools and platforms. CallHippo offers integrations with a variety of popular CRMs, including Salesforce, Zoho CRM, and HubSpot. They also offer integrations with other popular tools, including Zapier, Slack, and Google Sheets.
MightyCall also offers a range of integrations, including integrations with popular CRMs like Salesforce, Zoho CRM, and HubSpot. They also offer integrations with other popular tools, including Zapier, Shopify, and Slack.
Who wins: CallHippo and MightyCall offer a wide range of integrations that can help companies integrate their virtual phone system with other tools and platforms. However, the difference between MightyCall and CallHippo is that MightyCall offers that feature for all its plans.
Difference between CallHippo and MightyCall user support
CallHippo offers a range of support options for their users. They provide a detailed knowledge base that includes step-by-step guides, FAQs, and troubleshooting tips. In addition, CallHippo offers email and live chat support to their users. They also have a business phone support option that is available during work hours.
MightyCall offers a variety of user support options to their customers. They provide a detailed knowledge base that includes articles, tutorials, and FAQs. In addition, MightyCall offers email and live chat support to their users. They also have a phone support option that is available during work hours 7 days a week.
Who wins: While both MightyCall and CallHippo offer a range of user support options, MightyCall’s fast response time and helpful support team give them the edge in this category.
MightyCall and CallHippo: pros & cons
CallHippo pros and cons
| Pros | Cons |
|---|---|
| Lots of pricing plans to choose from | Limited SMS messaging capabilities |
| Wide range of integrations with popular CRMs | Longer response times for customer support |
| Strong analytics tools for call tracking and reporting | Limited customization options for call routing and voicemail |
| Easy-to-use interface | Hidden costs for add-ons |
| Free trial available for new users | The website is difficult to navigate |
| DELETE | DELETE |
MightyCall pros and cons
| Pros | Cons |
|---|---|
| Advanced SMS and MMS messaging capabilities | A small amount of plans to choose from, however, both plans include no hidden costs and will not require add-ons |
| Wide range of integrations with popular tools and platforms | Does not offer a fax option |
| Fast and helpful customer support | Limited number of users for some pricing plans |
| Customizable call routing and voicemail options | English-only support |
| Mobile app available for iOS and Android with a stylish dark interface available | The support is available 7 days a week, but not 24/7 |
MightyCall or CallHippo: which one is right for your business?
Choosing the right VoIP phone system for your company depends on a variety of factors, including the size of your company, your communication needs, and your budget. Here are some specific use cases and the ultimate comparison of CallHippo and MightyCall that can help you determine whether CallHippo or MightyCall is the best choice for your company.
What is CallHippo best for?
CallHippo vs MightyCall is a great choice for companies that prioritize having many plans to choose from and strong integrations with popular CRMs. Here are some specific use cases where CallHippo is the best solution:
- Small to medium-sized companies with a limited budget looking for a cost-effective virtual phone system with strong CRM integrations.
- Sales teams that rely on CRM tools like HubSpot, Zoho CRM, or Salesforce for lead management and want a virtual phone system that seamlessly integrates with these tools.
- Call centers that prioritize call tracking and analytics and need a system with strong reporting and call recording features.
What is MightyCall best for?
MightyCall is a versatile call center solution well-suited for various business scenarios. Here are some specific use cases where MightyCall shines as the best choice:
- Small businesses and startups: Its affordability and feature set make it ideal for small businesses and startups looking to establish a professional communication system without a hefty investment.
- Remote teams: With its robust mobile app, MightyCall is perfect for businesses with remote teams or mobile workforces, allowing communication regardless of location.
- Call centers: MightyCall’s live call monitoring, detailed analytics, and customizable call routing make it suitable for call centers that require efficient call management and quality control.
- Service-based companies: For businesses like clinics, law firms, or any service-oriented enterprises, MightyCall’s customizable voicemail and call routing help manage client calls.
Why MightyCall is the best solution?
While CallHippo offers some useful features, MightyCall offers a more robust set of features, including call routing, voicemail-to-email, and custom greetings, making it a more versatile and comprehensive solution. Additionally, MightyCall offers more affordable pricing plans with unlimited minutes and no hidden fees, making it a more cost-effective option for businesses.
What CallHippo lacks?
One of the most significant drawbacks of CallHippo is its limited customization options and hidden costs. While it offers some level of personalization, companies may find that they are unable to tailor the system to their specific needs, leading to inefficiencies and decreased productivity.
What MightyCall wins?
The difference between the two services is that MightyCall offers a high level of customization to its users and has no hidden costs. It provides businesses with the flexibility to create custom greetings, route calls to specific team members, and more. This feature allows companies to personalize their phone system to fit their specific needs, streamlining operations, and improving overall customer service.
What users say about MightyCall
Christine D.
Alberto O.
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.
Paul A.
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!
John Y.
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.
Adrian D.
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.
Luis S.
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.
