On this page we will cover the following:
- MightyCall vs Zoom Phone: How we evaluate the services?
- Comparison of MightyCall and Zoom Phone pricing & plans
- Types of phone numbers available
- Zoom Phone vs MightyCall: Features difference
- Zoom Phone versus MightyCall: VoIP features
- Difference between user support
- MightyCall and Zoom Phone: Pros & cons
- MightyCall or Zoom Phone: Which one is right for your business?
- Why MightyCall is the best solution?
Starting a business involves numerous challenges, but once everything is set up and new clients begin to arrive, the focus shifts to customer retention and achieving your business objectives. Key to this is successful communication. Selecting a suitable VoIP phone system can be instrumental in improving your business processes.
A good VoIP system can:
- Create more time for core activities,
- Organize your workflow,
- Reduce expenses,
- Showcase your professionalism to clients.
This article compares MightyCall and Zoom Phone, two business communication platforms, to see how they can help in improving your business communications.
What is Zoom Phone?
Zoom Phone is a product of Zoom that presents itself as the Flexible Business VoIP Phone Service. It mainly relies on Zoom’s reputation and popularity as a video service. A cloud-based solution, it can either be added to the regular Zoom app, or used separately without the video function. It is packed with useful features and has a clean user-friendly design.
What is MightyCall?
MightyCall is a VoIP phone system developed to support small and mid-sized businesses through improving virtual telephony affordability to allow smaller companies to install business phone systems. MightyCall prioritizes intuitive design and provides all the necessary features, such as: multi-user calls, call flows, toll-free, vanity, international & local numbers, a powerful IVR, and more.
MightyCall vs Zoom Phone: how we evaluate them?
- Reliability — how stable is the service? Will there be any communications platform failures that can damage your reputation?
- Integration — how long will the process of integration be for the product to fit into your work structure?
- Tools & features — what will the purchase get you? What features do the business phone systems offer?
- Cost — what will you get for your money’s worth? Is the price small business friendly?
- Design and UX — will your employees need help figuring out what’s going on? How intuitive is the design?
- Call quality — how’s the call quality? Are the calls limited? Are there any hidden costs?
- Customer support — how does each provider respond to your requests for assistance?
Comparison of MightyCall and Zoom Phone pricing & plans
For a detailed comparison of Zoom Phone and MightyCall monthly costs, take a look at the following charts:
Zoom Phone pricing
| US and Canada Metered | US and Canada Unlimited | Pro Global Select | |
|---|---|---|---|
| Price billed per month | $10 per user | $15 per user | $20 per user |
| Free trial | None | None | None |
| Amount of users | On individual basis, contact the sales representative | On individual basis, contact the sales representative | On individual basis, contact the sales representative |
MightyCall annual plan pricing
| Core | Pro | |
|---|---|---|
| Price per month | $15 per user | $20 per user |
| Free trial | 7-day free trial | 7-day free trial |
| Amount of free users | 3 | 3-50 |
Who wins: Once you compare MightyCall vs Zoom Phone, you will notice that MightyCall provides its customers with a clear understanding of what comes with each plan. It also allows you to get a free trial before you make any financial commitments. Zoom Phone does offer a better price for the US and Canada Metered and Pro Global Select plans, but at the cost of having less tools included.
Types of phone numbers available in Zoom Phone and MightyCall
Refer to this phone numbers table comparison to get a better idea about the difference between services offered with the plans:
| MightyCall | Zoom Phone | |
|---|---|---|
| Toll-free number | 2 included | Yes, 1 ($5 per number) |
| Local number | The toll-free numbers can be switched to local | The toll-free number can be switched to local |
| International number | $10 per number | Add-on plan starting at $10 per month |
| Vanity phone number | Yes, for free | Yes, case-by-case basis |
| Number porting | Yes, for free | Yes, for free |
Who wins: Zoom Phone has a less convenient system with lots of add-on features and less numbers included compared to MightyCall. It also has a more complicated system that relies on individual requests made to the customer support and a long tailoring process rather than a ready-to-go package.
Features difference between MightyCall and Zoom Phone
Refer to the following charts to see the features difference between Zoom Phone and MightyCall:
| MightyCall | Zoom Phone | |
|---|---|---|
| Minutes included | Unlimited | Unlimited |
| Texting/MMS | Yes | Yes, but with a Zoom Phone SMS add-on |
| Webphone | Yes | Yes |
| Mobile app | Yes | Yes |
| Call forwarding | Yes | Yes |
| IVR | Yes, multi-level | Yes, basic |
| Call recording | Yes | Yes |
| Voicemail/voicemail to text | Yes | Yes |
| Conference calling | Yes | Yes |
| Mini-CRM functionality | Yes | No |
| Business contacts | Yes | No |
| Call queue | Yes | Yes |
Who wins: After all the Zoom Phone vs MightyCall add-ons are calculated, MightyCall has a better price-value relationship. Zoom Phone, unlike MightyCall, was not developed as an independent virtual telephony software, rather, it was created to be an additional feature for enterprises to purchase on top of Zoom. It works as a piece of a cluster rather than its own virtual telephony provider. It lacks an advanced multi-level virtual receptionist, business contacts, mini-CRM functionality, with the texts also being an add-on feature.
Zoom Phone versus MightyCall: VoIP features
Zoom Phone vs MightyCall comparison will require a more thorough analysis, so we will take a look at the key VoIP features:
VoIP calling
Zoom Phone VoIP calling – Zoom Phone will let you make calls with a good audio and connection quality. You will be able to use your pre-existing phone number or purchase one toll-free/local number from Zoom. Or you could invest in an international phone number and appeal to the overseas audience. If you want more, Zoom Phone has a multitude of extra add-ons and features available for purchase.
MightyCall VoIP calling – MightyCall will make you love talking to your customers with 2 free numbers included in each plan. You can make one easy to remember with vanity customization, choose a local area code for another or use your old business phone number. You can go with a toll-free number to appeal to the right audience or expand your business by going international.
Who wins: The difference between MightyCall and Zoom Phone in the VoIP calling is the amount of features offered with each plan. MightyCall offers 2 extra phone numbers for free with each plan, meanwhile Zoom Phone will ask you to pay $5 per each, making it more expensive than MightyCall and more difficult to manage, since every necessary feature has to be purchased separately. MightyCall, unlike Zoom Phone, does not have any hidden costs, making it the more honest option for your business communication.
International calling
Zoom Phone international services – Zoom Phone offers international communication starting at $10. Compared to MightyCall, Zoom Phone has less international options. The countries you can call are restricted to: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, New Zealand, Portugal, Spain, Sweden, Switzerland & Puerto Rico, UK, and US. Calls to these countries will be unlimited.
MightyCall international services – MightyCall expands your business with international numbers at just $10 on a pay-as-you-go plan for international calls. It also offers a constantly growing extensive list of 2785 operators in most countries across the globe, which allows the users to call anywhere they like and have complete control of their spendings.
Who wins: The choice of MightyCall vs Zoom Phone when it comes to international communication will depend on your goals. If you will be satisfied with the limited list of countries Zoom Phone has to offer, the unlimited calls do sound very enticing. However, if you are planning a full-scale expansion to the international market and you are looking at Zoom Phone vs MightyCall, MightyCall is the better choice.
Auto attendant
Zoom Phone’s auto attendant: functional and convenient, it has work hours routing and allows you to have multiple auto-attendants for multiple phone numbers and websites. It offers recorded greetings, IVR, voicemail, and call transfers alongside with other features.
MightyCall’s auto attendant: unlike Zoom Phone, it is multi-step and multi-feature. Get a professional appearance via custom greetings that can be recorded for you by voice actors. MightyCall also offers music on hold, work hours routing, IVR for the callers, and many other features.
Who wins: When we compare MightyCall vs Zoom Phone, we can see that both are strong choices, but the difference between services is that MightyCall offers more features and tools, which can come in handy when you are setting up your phone system or going internationally: the multilingual multi-level IVR will be a lifesaver when it comes to having clients speaking various languages calling your operators.
Analytics
Zoom Phone analytics: Zoom Phone will ask you to pay an extra $25 per month per user for the real-time analytics add-on. For your money you will get a nice, clean-looking real-time analytics dashboard, with the Service Level quality field, inbound call volume, average call handling time, etc.
MightyCall analytics: MightyCall versus Zoom Phone offers a more modest analytics dashboard. You will be able to view the calls across all time, 30 days or the current week, as well as separate the data by users and the numbers on your account.
Who wins: This overview of MightyCall vs Zoom Phone shows that MightyCall is the only provider that includes analytics with the base plan. It is your decision whether you want to have the basic set with MightyCall or increase your monthly payment by $25 with Zoom Phone to access the analytics, as demonstrated in this comparison of MightyCall and Zoom Phone.
Call management
Zoom Phone call management: Zoom Phone offers a solid tool set in call management. It will let you route the calls, use extensions, call recording, voice to text feature, shared business phone numbers and basic IVR features. Other useful tools like call queues or desktop use will be available for an extra $25 with the Power Pack.
MightyCall call management: MightyCall will simplify call management for your operators: on top of the custom auto-receptionist, you will have priority clients, caller ID, call screening to avoid spam calls, call queues, call transfers, multi-user group calls, presence indicator, etc. Answering your business phone will feel easy and natural.
Who wins: MightyCall compared to Zoom Phone will be a stronger option to save your time and money, as all the important features are available with all plans with no hidden costs or extra steps.
Integrations
Zoom Phone was developed as a part of a larger system, so it has a hybrid integration to legacy PBXs, Salesforce, Slack, Contact center, Microsoft, and Google integrations. This means that if your company uses any of the above cloud spaces, you will have an easier time adding the system to your work processes.
MightyCall will enhance your work with a system centralization, relieving you from running a bunch of integrations simultaneously. Compared to Zoom Phone, it was developed as an independent service, so the constantly growing list of integrations, such as Salesforce, Hubspot & Zapier is useful, yet complimentary. MightyCall’s customer support will help you integrate MightyCall into most systems, set-up, and get all questions answered free of charge.
Who wins: So, how do MightyCall and Zoom Phone differ when it comes to integrations? Both will allow you to have various integrations. MightyCall is more self-sufficient, yet Zoom Phone offers more direct options.
Difference between Zoom Phone and MightyCall user support
Zoom Phone’s customer support is easy to access, but is not always quick to respond, and sometimes the chat glitches, hiding the representative’s responses. The positive aspect is that the support works 24/7 globally via Bolt the Zoom virtual assistant bot.
Christine D.
Alberto O.
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.
Paul A.
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!
John Y.
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.
Adrian D.
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.
Luis S.
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.
Who wins: Compared to Zoom Phone, MightyCall offers more reliable customer support for all plans with more contact options. Thus, in the Zoom Phone vs MightyCall customer support analysis, the latter wins.
MightyCall and Zoom Phone: pros & cons
Zoom Phone pros and cons
| Pros | Cons |
|---|---|
| Convenient as an add-on extension to Zoom services | The phone numbers are not included in plans |
| Clean thought-through interface | Customer support is only available via chat on the website and the representatives are not always quick to respond |
| Affordable basic plan | Hidden costs everywhere, many essential functions are presented as extra add-ons |
| Great call quality, stable connection | A limited number of countries available for international calling |
| Many integrations and functions | No fax option |
| Easily recognizable | Potential security issues |
MightyCall pros and cons
| Pros | Cons |
|---|---|
| No hidden costs, all plans have all the essential features, the plan upgrades are tied to the size of your company | Although there is an enterprise option, the main focus of the provider are small and mid-sized businesses |
| Clean and simple user interface | No fax option |
| Multi-faceted friendly customer support | Limited integrations |
| Independent with great organization: has a centralized system and a Journal page | A more expensive starting plan |
| CRM-lite via the Contact Book Plus feature | No real-time analytics |
| Constantly expanding list of free features included with the base plans | The live support is not 24/7 |
MightyCall or Zoom Phone: which one is right for your business?
Zoom Phone or MightyCall? At the first glance, Zoom Phone starts at a lower price, however, once you start looking deeper at the essential functions, it turns out that it, in fact, will be more expensive than MightyCall once all the necessary features are accounted for.
If you are a dedicated Zoom user, and your enterprise already is connected to its services, you may benefit by keeping it tidy and sticking with one service. But if you are a small business or a medium-sized company, you will benefit more from MightyCall, since it is cheaper and more independent as a VoIP service.
What is Zoom Phone best for?
Zoom Phone is best for expanding your Zoom package. If your company has huge budgets that it’s willing to invest into a virtual telephony system and wants a really well-known brand VoIP provider, then Zoom Phone is a good option. It does the job and it allows you to customize your experience by paying for extra add-ons.
What is MightyCall best for?
MightyCall is particularly effective for SMBs. With its pricing, straightforward design, rich feature set, and dependable customer support, MightyCall is an ideal choice for call centers within these businesses. It improves communication strategies while offering great value, making it a suitable option for SMBs aiming to optimize their call center operations.
Why MightyCall is the best solution?
Zoom Phone and MightyCall are both great solutions, but they are targeting different audiences. MightyCall was made for smaller companies that are looking for an independent VoIP that will make their communication more professional, while Zoom Phone is a more expensive addition to the Zoom services for enterprises.
What Zoom Phone lacks?
Zoom Phone’s low prices are devious, since they do not even include a phone number. It has no free trial for you to test its features. Unlike MightyCall, Zoom Phone’s many necessary features will only come at additional costs, which will drastically change the price layout. International communication channels and expansion may be problematic due to the limited countries Zoom works with. Unlike Zoom Phone, MightyCall will be the better choice for growing and expanding companies.
What MightyCall wins?
As we have established, MightyCall and Zoom Phone are meant for different purposes. MightyCall offers more for less in comparison to Zoom Phone. It is independent, has flat affordable prices and free trials on top of discounts. It has a clean UI and friendly live support. You will get your business communication to a professional level with all the readily available features.
