Finding ways to optimize work processes is a natural desire of any professional. Redistributing resources to cut unnecessary expenses and time-consuming tasks is a great way to improve productivity and expand business. Choosing the right VoIP system will do exactly that: you will have all your business communication in one place, organized and ready to go. Take a look at this detailed comparison of Grasshopper and MightyCall to make the educated choice.
- What is Grasshopper?
- What is MightyCall?
- MightyCall vs Grasshopper: how we evaluate them?
- Comparison of MightyCall and Grasshopper pricing & plans
- Types of phone numbers available in Grasshopper and MightyCall
- Features difference between MightyCall and Grasshopper
- Grasshopper versus MightyCall: VoIP features
- Difference between Grasshopper’s and MightyCall’s user support
- MightyCall and Grasshopper: pros & cons
- MightyCall or Grasshopper: which one is right for your business?
- Why MightyCall is the best solution?
What is Grasshopper?
Grasshopper is a VoIP provider for small businesses. It was founded by two entrepreneurs back in 2003, and ever since it was focused on helping other startups achieve the desired level of communication professionalism. If you’ve ever looked up getting an extra phone number or researched phone services, chances are, you’ve seen Grasshopper mentioned.
What is MightyCall?
MightyCall is a VoIP phone system that aims to support small and medium-sized organizations by covering all their business communication needs at an affordable rate. A team of talented individuals worked to create a software that would have a perfect price-quality relationship with an intuitive design and a multitude of features.
MightyCall vs Grasshopper: how we evaluate them?
- Price (affordability) — how much will it cost and what will it cover?
- Calls — how is the quality? Will you have chat history? Is there a call limit? Call logs? Any additional fees or hidden costs? How many phone numbers? Local, toll-free, international?
- Features — MightyCall vs Grasshopper? What is included in the package? Will you have everything you need?
- Integration — how easy will it be to integrate the VoIP service into your everyday work? Will it perform within your existing structure?
- UI — will your least tech-savvy employees be able to use it or will you have downtime due to the interface complexity?
- Stability — will your company be losing customers due to the communications platform failures?
- Support — how much time (and tears) will you have to waste to have your concerns resolved?
Comparison of MightyCall and Grasshopper pricing & plans
How do MightyCall and Grasshopper differ in their monthly fees?
Grasshopper pricing
| Solo | Partner | Small business | |
|---|---|---|---|
| Price billed per month | $ 29 per 1 number | $49 per 3 numbers | $89 per 5 numbers |
| Free trial | 7-day free trial | 7-day free trial | 7-day free trial |
| Amount of free users | Up to 3 extensions | Up to 6 extensions | Unlimited |
MightyCall annual plan pricing
| Core | Pro | |
|---|---|---|
| Price per month | $15 per user | $20 per user |
| Free trial | 7-day free trial | 7-day free trial |
| Amount of free users | 3 | 3-50 |
Who wins: MightyCall offers cheaper plans for the small teams, making it more fit for its stated audience compared to Grasshopper. Its enterprise plan, however, is more expensive than Grasshopper’s. It is also important to note that Grasshopper will not let you use the service if you are outside of the US or Canada: you will not be able to access the prices either.
Types of phone numbers available in Grasshopper and MightyCall
Use this chart for the comparison between phone numbers offered with Grasshopper and MightyCall plans.
| MightyCall | Grasshopper | |
|---|---|---|
| Toll-free number | 2 included | Default # can be changed to toll-free |
| Local number | 2 included | 1 |
| International number | $10/ per number | International fees applied to the default # |
| Vanity phone number | Yes, for free | Default # can be changed to vanity |
| Number porting | Yes, for free | Yes, for free |
Who wins: MightyCall has one more local number included in its plan.
Features difference between MightyCall and Grasshopper
The features difference between Grasshopper and MightyCall are also an important factor to consider when choosing the perfect business phone system:
| MightyCall | Grasshopper | |
|---|---|---|
| Minutes included | Unlimited | Unlimited |
| Users & extensions | $15 per user | 3 max |
| Texting | Yes | $10 per user |
| Webphone | Yes | Yes |
| Transcribed voicemails | Yes | $10 |
| Internal calls | Yes | No |
| Mobile app | Yes | Yes |
| Call forwarding | Yes | Yes |
| IVR/ Multi-level IVR | Yes, multi-level | Yes, basic |
| Call recording | Yes | No |
| Voicemail/ voicemail to text | Yes | Yes |
| Conference calling | Yes | Yes |
| Mini-CRM functionality | Yes | No |
| Business contacts | Yes | No |
| Availability status | Yes | No |
| Call Queue | Yes | Yes |
Who wins: MightyCall versus Grasshopper offers significantly more features for a better price. Grasshopper does not have a couple crucial functions and only offers others with extra fees.
Grasshopper versus MightyCall: VoIP features
Here is an overview of more specifics for Grasshopper vs MightyCall main VoIP features:
VoIP calling
Grasshopper VoIP calling – Grasshopper will let you make calls with unlimited minutes. It will provide you with one phone number in the basic plan that can be set up and used as a toll-free or as an international phone number. However, there are many lacking features, such as call recording or voicemail transcription (available for an extra fee). Texting will also only come with additional costs.
MightyCall VoIP calling – MightyCall offers a full package of features included with all plans: call recording, voicemail transcription, conference calls, call queues, VIP & block lists and many other features. Get toll-free numbers, vanity customization and expansion to the international market.
Who wins: MightyCall will include more calling features with the basic plan than Grasshopper. The main difference between MightyCall and Grasshopper is that Grasshopper is more focused on the basics, while MightyCall is working on optimizing the entire communication flow.
International calling
Grasshopper international services – Grasshopper will need you to reach out to the customer support to activate international features via your telephone number. You will be charged the international fees and you will be required to submit a deposit of $500 USD to activate the feature. Additionally, if you are planning to join the plan while being overseas, you will only be able to do so via an American VPN as you will not be able to do as much as open the price page.
MightyCall international services – with MightyCall you will get a pay-as-you-go plan for international phone numbers at just $10 to ensure full control of your spendings.
Who wins: Looking at the MightyCall vs Grasshopper international features, MightyCall offers significantly better terms in a more convenient manner.
Auto attendant
Grasshopper’s auto attendant: Grasshopper has an IVR system with a functional auto attendant with which you can set up the main greeting, edit timing in accordance to your work hours and create team extensions.
MightyCall’s auto attendant: MightyCall provides companies with multi-step and multi-feature IVR. It offers custom greetings recorded for your customers on demand. You will have a dial-by-name directory, 4 call distribution methods (vs the standard 2 methods), work hours, music and other features.
Who wins: When analyzing Grasshopper vs MightyCall’s auto attendants, it is important to note that although MightyCall offers more functions, Grasshopper is also capable of covering your basic needs. If you want a more custom experience, then it is recommended to select MightyCall.
Call management
Grasshopper call management: Grasshopper lacks call recording and only offers voicemail transcription at additional cost, but it does have IVR features as well as call forwarding, webphone, and conference calls.
MightyCall call management: MightyCall generated an impressive set of call management tools: custom auto-receptionist to keep your clients entertained and get them exactly where they need to be on top of the previously mentioned multi-level IVR, such as caller ID, call screening to avert spam calls, dial-by-name, call queues, presence indicators, etc.
Who wins: In the comparison of MightyCall and Grasshopper, the first service has more features available with all plans.
Analytics
Grasshopper analytics: Grasshopper came up with a sweet and easy analytics tool that allows you to see call reports just by pressing a few buttons. Get detailed data on call activity, check whether employees are answering calls, address missed calls or hang-ups. It is not very detailed, but it is convenient.
MightyCall analytics: you would need to contact MightyCall to make an individual analytics request. MightyCall’s customer support is active 7 days a week, making it rather easy, but it will still require additional steps.
Who wins: Grasshopper and MightyCall both have analytics, but Grasshopper provides an easier access to analytics, making it the more convenient provider compared to MightyCall.
Integrations
Grasshopper small business plan only offers an email integration, stating that they do not integrate with any third-party software. This is why they only focus on micro-businesses and solopreneurs rather than mid-sized businesses or enterprises.
MightyCall business plan does not offer many integrations either, focusing on Hubspot, Zoho & Zapier allowing you to add third party apps if you need them, but it mostly relies on a system centralization to keep everything in one place.
Who wins: Between MightyCall and Grasshopper, MightyCall is the winner, since the main difference between is that it is self-sufficient and at the same time it offers the option to have integrations.
Difference between Grasshopper’s and MightyCall’s user support
Grasshopper’s customer support includes a separate platform with FAQ and a 24/7 call center with a toll-free number. It does not have a chat or email support option.
Who wins: Grasshopper or MightyCall? MightyCall is known to be one of the best on the market when it comes to customer support for its multitude of contact options and speed, but it only offers 24/7 support for the more expensive plans, while Grasshopper is available 24/7 for everyone, which could be a dealbreaker for some.
MightyCall and Grasshopper: pros & cons
Grasshopper pros and cons
| Pros | Cons |
|---|---|
| 24/7 customer support | Does not have integrations |
| One of the oldest on the marker | Customer support is only available via calls |
| Offers easy access to analytics | Basic IVR |
| Imports contacts | Texts not included in the plans |
| Has an auto-attendant and covers most basic functions | Difficult to handle international communication |
MightyCall pros and cons
| Pros | Cons |
|---|---|
| Affordable and has a great price-value relationship | Call waiting not available (coming soon) |
| Perfectly thought-through designer user interface | Does not yet offer MMS (coming soon) |
| Live support 7 days a week 8 am to 8 pm EST for every account | No fax available |
| CRM-lite: Contact Book Plus feature | Analytics need to be separately requested |
| Organization: a centralized business phone system and a Journal page enriched with integrations | Extended roles & permissions not available (coming soon) |
MightyCall or Grasshopper: which one is right for your business?
Will you go for MightyCall or Grasshopper? Depends on your budget and team size, since MightyCall and Grasshopper are both great. If you are a smaller team with a higher budget, you can select Grasshopper for its long-lived stable reputation on the market and reliable features. If you are a larger team or you are planning to grow and expand your business with more features at a lower price, then MightyCall would be the likely option.
What is Grasshopper best for?
Grasshopper is best for having the basic features for solopreneurs and small businesses. It has good quality, available customer support and analytics. It will be your reliable partner for years to come, providing you with a stable local VoIP service.
What is MightyCall best for?
MightyCall in this comparison is best for ambitious growing small and medium-sized businesses. International expansion, integrations, intuitive design, many features, awesome price-to-value relationship, and great customer support – the list goes on. MightyCall vs Grasshopper comparison shows that MightyCall has more for a lower price and all that – with a modern look.
Why MightyCall is the best solution?
MightyCall vs Grasshopper? We say MightyCall! Why? It allows your business to grow and develop by offering plans to grow with your company size. It is a long-term investment that will not eat away at your budget. International expansion? Check! Awesome call features? Check! Intuitive design? You guessed it. MightyCall is constantly growing and adding more features for your convenience, making it the best VoIP provider for your ambitions and communication professionalism.
What Grasshopper lacks?
Unlike MightyCall, Grasshopper decided to focus on solopreneurs, limiting their features and options, and all that at a more expensive price for the basic plans. It is not made for international expansion: a draconian $500 USD deposit will be required to make an international call and your partners overseas will have an issue making an account.
What MightyCall wins?
MightyCall has a more impressive price-value relationship! Unlike Grasshopper, it is an international platform that aims to provide your company with anything you may need, elevating you to a whole new level of professional communication. When we compare MightyCall vs Grasshopper, MightyCall is a long-term investment with an excellent UI, accessible customer support and a multitude of features.
