2CT Media is a leading print, design, and installation company, offering innovative solutions for businesses to elevate their branding and marketing efforts. With a focus on creative concepts and an unwavering commitment to quality, 2CT Media has become a trusted partner for many organizations.
In terms of their phone system, the 2CT Media team has been using MightyCall since 2018, which makes them especially interesting to showcase: they’re long-term customers whose needs were met by 2 very different MightyCall versions: the one in 2018 and the one in 2023.
We talked to Christian De Ramos, a Managing Member at 2CT Media to see what he has to say about their Mightycall experience.
Why 2CT Media Chose MightyCall
2CT Media needed a business phone system primarily for sales and project management. They initially chose MightyCall because of its cost-effectiveness. However, they soon discovered that MightyCall not only provided excellent value but also a competitive range of features. Christian says:
We initially chose MightyCall due to overall cost but quickly learned that there are many features either missing or behind an even larger paywall with other providers, solidifying our choice with MightyCall.
The company quickly realized that MightyCall was the perfect fit for their business, offering the right balance of features, functionality, and affordability.
MightyCall stands out among VoIP providers for its unparalleled affordability without compromising on features or quality. Compared to other VoIP providers in the market, MightyCall consistently delivers more bang for your buck with feature-rich packages and transparent pricing.
How Using MightyCall Impacted 2CT Media’s Business
The 2CT Media wanted projects to be delivered on time and to the highest standard, so they started looking for a VoIP service that would allow the company to manage communication with clients and vendors, ensuring that. Christian De Ramos commented:
We needed a business phone system to maintain contact with our clients and vendors. Having the ability to blend cellphone and desk phone calls and having a voice attendant helps us to manage our calls more consistently than prior.
“Blending calls” is a perfect way to describe MightyCall’s Call Log. With the Call Log, you get to see all your customer interactions made by your team in one place. That and the right settings of Roles and Permissions make supervision easier than ever and keeps everything on record, which allows you to go back to a customer request or a colleague’s note with 100% certainty you haven’t lost or forgotten anything.
Another powerful tool mentioned by Christian De Ramos is the Call Routing Designer. This allows users to create customized call flows that direct incoming calls to the most appropriate destination, improving the call distribution process. By intelligently organizing incoming calls, MightyCall’s Call Routing Designer not only helps to reduce wait times for customers, but also boosts staff productivity, as team members can focus on handling calls that pertain to their area of expertise.
Work-Life Balance Gets Better with MightyCall
Another significant benefit of using MightyCall is the improved work-life balance it provides for 2CT Media’s employees. When your company doesn’t have business hours, or even worse, uses employees’ personal numbers for business purposes, there’s simply no boundaries between working and non-business hours.
The largest issue solved by MightyCall was the separation of personal numbers and business, allowing for a better work/life balance for our small business. MightyCall allows my teams to “disconnect” at the end of the day and limit after-hours calls.
By keeping business calls separate from personal ones, employees can avoid calls outside business hours, maintaining a healthy balance between work and personal life. This is exactly what helps create a long-term quality company-employee relationship and avoid burning out.
On top of that, with MightyCall’s Business Hours settings, if you receive calls outside your working schedule, they automatically go to Voicemail, which means you will be able to attend to it later and not lose a business opportunity even if you couldn’t pick up the call.
The Ultimate Set of VoIP Features and Number Blocking for Business
According to Christian De Ramos, this set of features have not only improved the way 2CT Media communicates with clients and vendors but have also fostered a more collaborative work environment, enabling the team to deliver better results for their clients:
The primary feature we use is Calling, but we really like the multi-user SMS services, multi-user Voicemail, Auto-Attendant, Call Blocking in the sense of Spam blocking to prevent clogging our phone lines and Shared Contact Book. Ultimately it allows for better collaboration and faster response times for our customers.
Spam call blocking is crucial for businesses like 2CT Media, as it prevents their phone lines from unwanted calls. MightyCall’s call verification feature, STIR/SHAKEN, verifies incoming calls, safeguarding your communication channels from unsolicited calls, spam, and potential fraud. This enables the team to focus on what matters most – attending to their clients’ needs and providing exceptional service.
Conclusion
MightyCall has proven to be an invaluable tool for 2CT Media, enabling them to enhance their communication processes, provide better customer service, and foster a healthier work-life balance for their employees. The wide range of features offered by MightyCall has contributed to the company’s success and helped them maintain a competitive edge in their industry.
MightyCall really simplifies building a team environment, allowing for easier collaboration and, with the added benefit of lower cost of entry, allowing for more businesses to benefit from the advanced features and options provided by a high-end phone system.
Are you looking to improve your business communications and provide your team with the tools they need to excel? Choose the right MightyCall plan for your business and discover how its range of features can benefit your business.
