Business conversations are critical for understanding customer needs, training team members, and driving sales. With HubSpot’s Conversation Intelligence (CI) feature, your team can now explore the full potential of every conversation. Combined with MightyCall’s integration with HubSpot, you’re set for a transformative experience.
Why is Conversation Intelligence a Game-Changer?
- Transcription Capabilities: Conversation intelligence from HubSpot transcribes your calls, marking each participant distinctly. This means that, post-call, you can easily analyze and understand who said what and when. Say goodbye to the tedious task of manual note-taking.
- Sharing Insights: Share the entire conversation or specific parts of it with your teammates via HubSpot’s conversational intelligence. Whether it’s a sales strategy or a customer service best practice, every team member is in the loop.
- Track Key Terms: With the conversation intelligence technology, HubSpot allows you to track certain terms in the conversation. You can then build detailed reports based on these tracked terms, ensuring you never miss important details.
- Keyword Search: The conversational intelligence dashboard within HubSpot lets you search for specific keywords within the transcribed conversation. This means critical information is just a search away.
Source: HubSpot
Getting Started with HubSpot’s CI Feature and MightyCall Integration
To use the aforementioned features with the HubSpot MightyCall integration:
- You need to be on one of MightyCall’s tariff plans: Core, Pro, or Enterprise and have the HubSpot MightyCall integration active. No extra setup is required as MightyCall automatically sends call records to HubSpot.
- You should also be a user of HubSpot and have an assigned Sales Hub, Service Hub Professional, or Enterprise paid seat to use the conversational intelligence with HubSpot.
