Simultaneous Calls"/> 
When you have a lively phone line, multitasking seems like the least fun thing on your to-do list. For example, what do you do with a second call that’s ringing while you’re already on the line with another customer? How do you distribute loyalty or solve two customer concerns at once?
Enter call waiting – an effective way to handle two calls simultaneously. This new call handling option puts you in charge of how to treat the incoming call without sending mixed signals to the prospective customer.
Let’s take a look at how this new MightyCall feature can help you turn prospects into customers, and how to start using it today.
A feature that makes second-line call handling simple
Businesses often face the problem of two people calling at the same time. In a standard setting, the second caller will hear a busy signal or be sent over to voicemail. Sounds fair that the person may call back later or leave a message. But according to an Accenture report, 91% of people are “frustrated” with having to call a company several times for the same reason. So it’s a lot more probable that faced with a busy signal, the frustrated callers will turn to a competitor.
Call waiting eliminates the problem of a missed call on the second line. Instead of a busy signal, it lets call agents attend to both callers in the manner they choose, depending on the situation at the moment.
Activate this feature to enjoy the following benefits:
- Cut down on the number of missed calls
- Improve customer satisfaction with a higher call response rate
- Get better reviews from customers
- Distribute calls evenly between agents
- Save time on follow-up
Instead of a busy signal: three ways to handle calls
Instead of routing calls according to pre-set rules, the feature allows the agent taking the call to decide what to do with the call on the second line.
When you get a call on the second line, you’ll see three icons (options) pop up on your mobile phone screen or in the webphone:
- Transfer – use this option to transfer the second call internally to a colleague or externally to any other number
- Add Call – press this button to connect a colleague for a consultative call
- Switch – an option that allows to switch between two calls as many times as you need. Calls will alternative between active and on-hold when you tap this button
Read more about setting up or disabling the feature. You can also contact our live support at +1 (888) 256-8312 ext.2 or support@mightycall.com. Just let us know that you need help with setup, and we’ll be happy to assist you.
More call handling options from MightyCall
The feature is designed for two simultaneous callers. If three or more people happen to dial your business phone number and/or extension at once and you don’t have other call handling options enabled, the third person will hear a busy signal.
However, you can avoid the busy signal even with multiple callers by activating the Call Queue option which comes with all MightyCall plans. Call Queue notifies the callers to wait for the next available operator and automatically places them in line in the order the call was received.
Learn more about Call Queues, plus check out our other latest features like General Voicemail Box which allows teams to jointly follow up on customer communications.
