Have you ever hidden baskets of candies and chocolate on Easter morning? Or eggs maybe around your yard or your neighborhood? It’s always such a fun time, trying to look through the cupboards or the bushes to collect everything and reap the benefits! Now imagine you were looking for your specific basket, but you knew there were others. Yours has exactly what you want in it- exactly what’s right for you. But they all look so similar- how do you know which one to pick?
Truth be told, picking an online internet phone service company is a lot like trying to find your basket in this scenario. A lot of them promise to deliver, but when you “pick the basket” you might find that there’s a lot less chocolate in there than you had hoped.
One of the baskets you might want to look into is MightyCall, an internet phone service feature which has been in the business for years. “But what’s in the basket,” you ask? Fair question. Let’s find out!
Wait – can I get phone service through the internet?
Indeed you can! If you’re looking for an alternative to the behemoth regular phone service providers, companies like MightyCall can provide you with a digital number online (or you can port you own number over) which you can use to make calls on your computer, cellphone, iPad- really, any internet-connected and audio-capable device!
What else can you do with MightyCall?
Internet Phone Service Features for Customer Service
So, in any basket you have a bunch of different kinds of candy- eggs, chocolate figures, hard candies, you know them all. But almost always, the big one is usually the big chocolate Easter Bunny. It’s the go-to, the one everyone looks forward to. And what’s the equivalent for a small business when it comes to helpful features? Customer service and customer communication. Clients and customers are the lifeblood of small businesses- without them, the business couldn’t stay afloat.
All of MightyCall’s plans come with a customizable, professional auto attendant. With MightyCall’s auto attendant you can set up a menu which can probably help answer 99% of your customers. And again, it’s fully customizable- so your customers can actually be hearing your voice instead of some robotic thing. MightyCall also allows for office hours and after hours call routing- so if that key client is going to be calling you after your closed, it won’t just send them to an automatic voicemail.
Going with the customizable theme, MightyCall allows for you to customize your call flows to suit your business. Decide which of your employees is available when, along with every other detail you might want to mess around with. Set holidays, set business hours, set your business on the path you need it to be.
Some key call flow features include call screening and block and VIP lists. Call screening allows you to send callers to voicemail and automatically set your status to Do Not Disturb. The blocklist allows you to do exactly what you think (block callers) and the VIP list allows you to put certain callers on a special pedestal where they’ll have a special status on the call flow. Now at first you may think this doesn’t help callers as much- that it helps you instead. And that’s true! It undeniably helps small businessowners. But it also helps callers, because if you’re in the middle of a serious call with a client, or you want to speak with certain clients, it helps to keep your phone lines clear of any unwanted callers, ensuring that your genuine clients get the one-on-one time they need.
Internet Phone Service Features for Organization
And how about organizing your small business too? MightyCall doesn’t just do phones- it can also help you run your life and the life of your business. MightyCall is built to be flexible- just like a small business needs to be. For one, it can be used with, as we said above, most internet-connected and sound-capable devices: your cellphone (on both Android and iOS), your laptop, desktop, tablet- you name it. It’s a cinch to get talking in no time. Plus, MightyCall numbers can be used for deskphones as well if you are a more traditional type.
Best of all, with MightyCall you can lead and manage your team 100% remotely, and communicate with team members from any place in the world with an internet connection or WI-FI.
MightyCall also has an app from which you can do everything you need to do in terms of organization- it’s not just for making calls. From the app you can change your call status, get notifications, have access to your call recordings and voicemails (including voicemail transcriptions), read/send texts, and edit your contacts, among other things. And, naturally, it makes and receives calls. From the app (or from the web panel online) you can also check company statistics, such as who is making how many calls, and how long those calls are.
From the web panel you can do all that and more. One of the key aspects of organization is being able to add to it or subtract from it- and with MightyCall, it’s a piece of cake (or should we say, a piece of chocolate rabbit?). MightyCall offers limitless free phone extensions (effectively giving you limitless users), and they can be set up in minutes. If you need to hire a few hands or someone decided to leave, adding or subtracting new users at will is…well, a lot easier than finding hidden eggs, to be honest.
MightyCall also is available on softphones. While you can make calls through your web browser, you can also make calls (and receive them, naturally) through softphone apps for Mac or Windows, which are programs you can download like any other. You just need Wi-Fi to use it. It’s so simple. Open the computer, boot up the program, and go.
Internet Phone Service Features for Employee Communication
Naturally, you need to work with your employees- like having your friends help you when they happened to see your basket somewhere. Employee communication is key for getting stuff done, and MightyCall helps facilitate that with plenty of features in this department. The best part is that many times changes or alterations you make will be available instantly for all of your employees to view whenever they need to, which lessens the need to go through outside channels and keeps everything clear and orderly.
For one, you can use the Business Contact Book, which works as a mini-CRM and allows you to save any information you need about a customer- and to leave comments behind letting fellow employees know anything they need to about the customers: what they like, what they don’t like, and how recent talks have gone.
This is hugely beneficial as it keeps you from having to use outside apps or texts or even papers, all of which can get mixed up with other things and forgotten. MightyCall gives you a one-stop-shop from which you can make sure everyone is always in the know.
Call recording, which we mentioned previously, is also a big one, and is just as important for employee cohesion. If an employee needs more details on what was being discussed, call recordings are saved in a simple to access place where they can be played back at will. They won’t have to go in blind to calls with important clients; because they can hear the entire call, it’ll basically be like they’ve already talked with the client themselves. And as mentioned, voicemails and voicemail transcripts are features as well. Giving a voicemail transcript a quick once-over goes a long way to helping have solid conversations with callers instead of just a “Hey I saw you called, what’s up?” It doesn’t just help with internal cohesion- it presents external professionality.
Of course, it all comes together in MightyCall’s central web panel and the MightyCall Mobile App for Android/iOS. It’s where you can digitally work together with your employees and colleagues to produce an experience for your customers like none other.
Want more chocolate?
These aren’t all of MightyCall’s features- not nearly. Take a look here for yourself to discover a lot more! There are a litany of internet phone service features, all designed with small businesses in mind: toll-free numbers, vanity numbers, Caller ID and CNAM, Dial-By-Name, and loads more- including tons of sub-features relating to all of the ways you can organize your call flows. Use whichever ones you want in whichever combinations you want; MightyCall knows that the person who can best organize your small business is you, so it doesn’t get in your way- it just gives you the tools to build what you want to.
So…have fun with your goodies!
MightyCall’s basket of internet service provider features can give your small business the sugar-rush that it needs to be able to get off the ground, start running, and keep on going. And if your small business has been around for a while? Well, you’ve probably eaten sweets before- everyone can use a boost now and then!
So who waits to eat their candy? Try MightyCall for free today!
