Call center your way:

Bringing over 20 years of experience in virtual telephony to the table, MightyCall is a leader in the field of virtual telephony. Now, we’re setting our sights on call centers, with the goal to make call center communication feel effortless.

What’s new:

The MightyCall Call Center comes loaded with an innovative suite of features, specifically designed to meet the unique needs of call centers managing virtual communications.

Key features include:

1. Supervisor Workspace: A designated area for supervisors to manage and overview call center operations.
2. Agent Report: Detailed reports on agents’ performance to facilitate analysis and improvement.
3. Call Transfers, Tracking, and Notes: Manage calls efficiently with easy transfer capabilities, call tracking for performance analysis, and call note-taking for record-keeping.
4. Live Call Monitoring: Empower supervisors to provide real-time feedback, monitor call quality, and take over calls when necessary:

• Call Listening – in which a supervisor listens in on a live call without interfering, takes notes and provides feedback later.
• Call Barging – in which a supervisor jumps into the on-going call to help a struggling agent and talks directly to the customer.
• Call Recording – this method does not involve real-time monitoring. Calls are recorded for review at a later time.
• Call Whispering – in which a supervisor talks directly to an agent during a call without the customer’s knowledge.
• Call Intercept – when the agent is disconnected from the call, and the supervisor takes over the conversation directly with the customer.

Trends you will recognize

The MightyCall Call Center will contain the same features as our base product, MightyCall, but with additional call center functionality:

Unwavering Customer Support:

Behind every great product is an even better support team. That’s one thing that doesn’t change with our new MightyCall Call Center solution. We’re committed to providing the same excellent standard of customer support that our users have come to expect from us. Our dedicated support team is always just a call or click away, ready to assist you with any questions, troubleshooting needs, or even just tips to get the most out of our product. With MightyCall, you’re never navigating the communication landscape alone. We’re with you, every step of the way.

See for yourself:

In the world of digital communication, one size definitely doesn’t fit all. That’s why we’re excited about our new MightyCall Call Center solution, designed with adaptability at its core. We understand that every business has unique needs and challenges, and our solution is built to be tailored to meet those exact requirements. With our customizable settings, you’re not just getting a new tool, but a versatile communication partner that aligns with your business goals. So, whether you’re aiming to streamline your workflow, better connect with customers, or enhance team collaboration, we are here to support you. Here’s to creating a communication solution that is uniquely yours.

The post The Next Step: MightyCall Reveals Its Call Center Solution first appeared on MightyCall.

When you purchase a business number from MightyCall, our call verification feature ensures your calls are trusted, avoiding spam filters and demonstrating that your business adheres to call traffic regulations implemented by the Federal Communications Commission. This addition strengthens connections with customers and partners while reinforcing your business’s legitimacy.

Additionally, MightyCall provides information on the attestation level of incoming calls. 

For example, a fully attested call (Level A) is given a green checkmark, as it confirms that the service provider knows the caller and verifies their right to use the displayed phone number. Armed with this valuable insight, you can decide whether or not to answer each call.

Level B, the partially attested calls, indicate that the service provider knows the caller but is uncertain if they have the right to use the displayed caller ID.

Level C – unverified calls: For this level, neither of the above conditions is true, and the caller can’t be verified. In this case, MightyCall will not display a green checkmark and allows you to make the decision whether you want to answer the call.

The post Elevate Trust, Legitimacy, and Control With MightyCall’s New Security Feature first appeared on MightyCall.

The feature is great for companies:

• Serving two or more locations
• Servicing bilingual/multilingual customers
• With multiple department branches

The post Create IVR Menus With Multiple Levels – Feature Release first appeared on MightyCall.

Our team at MightyCall is proud and excited to receive the recognition.

But we would not be able to do it without you. MightyCall is people-oriented and makes sure to prioritize our customers through all mediums possible. This time we also decided to let your voices to speak for us:

You appreciate our customer support: We are attentive to our clients’ needs and wants, focusing on providing the most positive experience, both through working out individual situations and improving the overall product based on the feedback we get.

You noticed that we are flexible: MightyCall is always working on being flexible, inclusive and on taking into consideration the needs of every person and business. Work from home or office, local or international, all while protecting your employees’ privacy.

And, of course, you love our intuitive design: We believe that design is just as important as the product features. Making sure that it is simple, convenient and effective is our priority.

About G2

G2 is the world’s largest and most trusted tech marketplace where businesses review and discover softwares. G2 Crowd allows customers to choose the best available tech services on the market through user reviews. On a monthly basis, G2 provides over 300,000 confirmed user reviews to more than one million buyers, forming an exceptional and one of a kind B2B marketplace.

About MightyCall

MightyCall is one of the fastest-growing VoIP providers in the country and a recipient of major industry awards such as the Inc.5000 list, IT World Awards, Fastest Implementation Small Business by G2 Crowd, Top Performer Award from SourceForge, and more. MightyCall currently helps over 25,000 businesses worldwide to achieve the smoothest customer communication possible.

The post G2 Lists MightyCall Among VoIP Leaders for 2022 first appeared on MightyCall.

With MightyCall+PartnerStack, our partners can effortlessly and automatically generate revenue from reselling MightyCall’s business phone system to their own clients.

Learn how you can benefit from becoming a MightyCall partner, and how we’ll help you on every step of the way.

Navigate:

• What is Partnerstack?
• Why is MightyCall integrating with PartnerStack?
• Who can become MightyCall’s partner
• Benefits of joining MightyCall’s partner program
• How to become MightyCall’s partner via PartnerStack

What is Partnerstack and how does it work?

PartnerStack is an affiliate marketing platform. It helps companies market and resell their products through affiliates and partners in the B2B field. The result is a win-win that generates revenue for both sides.

Here’s how it works. By rolling out a partner program, Company A expands its network and grows customers through a net of affiliates and partners who resell its product. On its side, the partnering company (Company B) earns commissions for resales of Company A’s product without much effort on its own part. All the product information, marketing campaigns, and even tech support is provided by Company A.

The above process is fully streamlined through PartnerStack’s platform. This means that Company B receives referral fees, commissions, and all other partner payments automatically and quickly through Partnerstack without any manual work, negotiations, and what-not.

Why is MightyCall integrating with Partnerstack?

For MightyCall, teaming up with PartnerStack means providing a comprehensive and friendly platform for our partners where commissions from each sale are fully automated.

Though MightyCall isn’t new to affiliate and partner programs, the multichannel environment of PartnerStack is ideal for automating partner relationships and saving time on both sides.

MightyCall’s Business Development Manager Maria Horeica comments on the decision to integrate with PartnerStack:

“Our previous partner management platform did not support certain commission types like Revenue Share and a lot of manual work was required in order to apply that commission to some of our partners. We understand that the switch to PartnerStack is the best way to go for partnership growth in all aspects.”

Best of all, PartnerStack supports businesses and their partners at every step of the collaboration process – from recruiting to onboarding and rewarding.

Who can become MightyCall’s Partner

If you sell your own product or service to other businesses  – in other words, if you work with the B2B sector, you’re eligible to generate an automatic and hassle-free additional income from becoming a MightyCall partner.

Unlike with your own business, where you have to put in time and effort into marketing and sales, you won’t have to do much to earn commissions from the sales of our product.

We will provide you with all the marketing, sales, and support materials (including live support) for our product, so all you have to do is put up the information on your website! Whenever your site visitor makes a purchase through your personal affiliate link, you earn a commission.

Alternatively, if you’re a blogger or influencer, you can join our Affiliate program.

Benefits of joining MightyCall’s partner program

• Referral fees 

A big step from basic cost-per-conversion with a flat fee for each signup, our new partnership program includes revenue share – a scaled flat fee that changes the reward depending on the package that was purchased by the end user. We even offer hybrid methods.

• Reseller discounts

Reseller discounts were valid throughout our partner program, even before our integration with PartnerStack. However, now, we are happy to help our partners and affiliates with coupon codes that will be more engaging to their clients or audience to interact with our platform, while of course, keeping in mind the potential return of investment.

• Pre-sale support

When a partner refers MightyCall’s product but the end user is still hesitating whether to commit or not, our support team will hop in and help out the user on any of their concerns. We don’t limit our support team to organic MightyCall users, we allow the support team to take care of referred users as well.

• Training and enablement 

Whenever a partner is not familiar with our product or the industry, we help them understand our product and values in order for them to have an educated approach when selling or referring to our product. This helps the user to get the needed information from the first interaction with MightyCall which builds up the trust.

• Marketing support — collateral, campaigns, development funds, and more

Aside from the typical marketing materials that we provide to partners (videos, images, links, logos, customized landing pages), MightyCall is open to running various campaigns that serve an extra purpose. For example, partnering with a company that will run a campaign and donate 10% of all purchases to charity or running a challenge where some users have a chance to win a prize upon their purchase.

How to become MightyCall’s partner via PartnerStack

If you’re in the B2B industry, you can become MightyCall’s partner and start earning extra income immediately.

Here’s how:

• Visit our Partner and Affiliate program page to learn more
• Register in MightyCall’s partnership program by filling out a short form.
• We’ll contact you with personalized feedback and everything you need to get started!

More news from MightyCall

• Multi-level IVR is here. Don’t miss the amazing features.
• Introducing the General Voicemail Box for teams
• Direct MightyCall-Zapier integration now available

The post MightyCall Launches New and Improved Partner Program via PartnerStack first appeared on MightyCall.

“To be on the Inc. 5000 let alone so high up, is an incredible feat for us, a small SaaS company serving other small businesses. We’re so grateful for the recognition of our company’s work and feel like this is quite the victory for the little guy,” — MightyCall CEO Dmitri Lepikhov said.

Not only have the companies on the 2021 Inc. 5000 been competitive within their markets, but this year’s list also proved especially resilient and flexible given 2020’s unprecedented challenges. Among the 5,000, the average median three-year growth rate soared to 543 percent, and median revenue reached $11.1 million.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. The top 500 companies are featured in the September issue of Inc., which will be available on newsstands on August 20.

“The 2021 Inc. 5000 list feels like one of the most important rosters of companies ever compiled,” says Scott Omelianuk, editor-in-chief of Inc. “Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.”

About MightyCall

MightyCall is a premium virtual phone system and VoIP provider specializing in entrepreneurs and small businesses. Based out of the Pacific Northwest, the company helps over 6500 small businesses run their customer communications with the efficiency of big businesses. In addition to its inclusion on the Inc. 5000 list, MightyCall is the Stevie Awards 2020 Telecommunications Company of the Year. Find out more at MightyCall.com.

Methodology

Companies on the 2021 Inc. 5000 are ranked according to percentage revenue growth from 2017 to 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. The minimum revenue required for 2017 is $100,000; the minimum for 2020 is $2 million. Information on company profiles can be found at http://www.inc.com/inc5000.

About Inc. Media

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including web sites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. For more, visit Inc.com.

The post MightyCall Ranks No. 1436 on the 2021 Inc. 5000 Annual List first appeared on MightyCall.

SPOKANE, WA – June 30, 2021 – MightyCall announced today that The Globee® Awards, organizers of world’s premier business awards programs and business ranking lists, has named Irina Gureva a winner in the 13th Annual 2021 Golden Bridge Business and Innovation Awards.

The coveted annual Golden Bridge Awards program recognizes and honors the world’s best in organizational performance, products and services, innovations, executives and management teams, women in business and the professions, case studies and successful deployments, public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity, partner programs, and customer satisfaction programs from every major industry in the world.

Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2021 award winners.

MightyCall earned recognized in the Technical IT Professional of the Year (non-executive) category. The prestigious honor went to our very own Irina Gureva for her remarkable role in leading the development of Quality Gates to the MightyCall development process.

Irina played the leading role in both developing the concept of the Quality Gates for our system as well as the process of creating them. Thanks to her fantastic work, our development now runs quicker and with fewer bugs, since the whole team has a powerful and intuitive resource to help guide them through their tasks.

“We are so proud to have one of our employees recognized by the Globee Awards,” said Dmitry Lephikov. “We believe this recognition from the Globee Awards further validates all of Irina’s hard work.”

See the complete list of 2021 winners here: https://globeeawards.com/golden-bridge-awards/winners/

Stay posted and read success stories of organizations by subscribing to the Globee Newsletter: https://globeeawards.com/subscribe/

About the Globee Awards

Globee Awards are conferred in eleven programs and competition: the CEO World Awards®, the Consumer World Awards®, The Customer Sales & Service World Awards®, the Globee® International Best in Business Awards, the Golden Bridge Awards®, the Cyber Security Global Excellence Awards® and Security World Awards, the IT World Awards®, One Planet® American Best in Business Awards, the Globee® Employer Excellence Awards®, the Globee® Corporate Communications & Marketing World Awards, and the Women World Awards®. Honoring organizations of all types and sizes and the people behind their success, the Globee Awards recognize outstanding achievements and performances in businesses worldwide. Learn more about the Globee Awards at https://globeeawards.com

twitter @globeeawards #globeeawards #goldenbridgeawards

About MightyCall

MightyCall is a cutting-edge provider of VoIP services for small businesses and entrepreneurs. MightyCall’s virtual phone system lets companies better manage and organize customer communications with no hardware and at some of the lowest prices on the VoIP market.

All trademarks belong to their respective owners.

The post MightyCall’s Irina Gureva Wins Globee® in the 13th Annual 2021 Golden Bridge Business and Innovation Awards first appeared on MightyCall.

“We’re happy to announce this year’s outstanding Spring 2021 Top Performers,” said SourceForge President, Logan Abbott. “MightyCall showed that their users love them, as evidenced by the significant amount of outstanding user reviews.”

To win the Spring 2021 Top Performer award, each winner had to receive enough high-rated user reviews to place the winning product in the top 10% of favorably reviewed products on SourceForge, which demonstrates the utmost quality that MightyCall delivers to customers.

“The SourceForge Spring 2021 Top Performer Award reflects our daily goals — perfecting a product driven by customer needs,” said MightyCall’s CEO Dmitry Lepikhov. “Inspired by market innovations and direct customer feedback, we’re continuously building on past achievements to create a product that gains not only an increasing number of positive reviews but forms a major positive influence in the lives of our customers worldwide.”

About MightyCall

MightyCall is one of the fastest-growing cloud-based communications and customer service companies in the country. It currently helps over 25,000 small businesses worldwide achieve the best and smoothest customer communications possible.

About SourceForge

SourceForge.net is the world’s largest software comparison directory, serving over 30 million users every month and featuring user reviews, product comparisons, software guides, and more. SourceForge’s mission is to help businesses find the best software to fit their needs and their budget. There are a variety of software tools available to businesses, and there are tools in almost every category and niche, each serving a slightly different purpose.

The post MightyCall Wins 2021 Top Performer Award From SourceForge first appeared on MightyCall.

“This recognition is very important for MightyCall. As a company dedicated to serving other SMBs, we know that our growth directly influences the growth of our customers. Making this possible, especially during one of the toughest times for small business, has been the inspiration for us to create a product that grows together with our clients and anticipates their needs.” — Dmitry Lepikhov, CEO, MightyCall

The companies on this list show stunning rates of growth across all industries in California. Between 2017 and 2019, these 250 private companies had an average growth rate of 535 percent and, in 2019 alone, they employed more than 40,000 people and added nearly $7 billion to the California economy. Companies based in major metro areas—Los Angeles, the Bay Area, and San Diego—brought in the highest revenue overall.

Complete results of the Inc. 5000 Regionals: California, including company profiles and an interactive database that can be sorted by industry, metro area, and other criteria, can be found at https://www.inc.com/inc5000/regionals/california starting March 16, 2021.

“This list proves the power of companies in California no matter the industry,” says Inc. editor-in-chief Scott Omelianuk. “The impressive revenues and growth rates prove the insight and diligence of CEOs and that these businesses are here to stay.”

About MightyCall

MightyCall is one of the fastest-growing cloud-based communications and customer service companies in the country. It currently helps over 25,000 small and very small businesses worldwide achieve the best and smoothest customer communications possible.

More about Inc. and the Inc. 5000 Regionals

Methodology

The 2021 Inc. 5000 Regional are ranked according to percentage revenue growth when comparing 2017 and 2019. To qualify, companies must have been founded and generating revenue by March 31, 2017. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2019. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2017 is $100,000; the minimum for 2019 is $1 million. As always, Inc. reserves the right to decline applicants for subjective reasons.

About Inc. Media

The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com.

The post MightyCall Ranked on Inc. Magazine’s List of California’s Fastest-Growing Private Companies first appeared on MightyCall.

MightyCall, an award-winning Voice over IP service that provides some of the most groundbreaking communications solutions for small business, has been awarded the Fastest Implementation Small Business award by G2 Crowd, Inc. G2 research is highly valued for its unique market research that calculates customer satisfaction and market presence scores in real time.

“MightyCall’s cloud telephony is grounded in powerful call center technology, which accounts for its reliability and resilience,” commented MightyCall CEO Dmitry Lepikhov.

“At the same time, our product is perfectly adapted for small business and we’re constantly listening to our customers on how to make it even better. We’re honored to receive the Fastest Implementation award from G2 because rapid innovation, ease of use, and security of our customers remain our top priority.”

The Fastest Implementation Small Business award is awarded to the product with the shortest go-live time in its category.

MightyCall’s Voice over IP (VoIP) demands no hardware and is designed to be powerful enough to handle business communications of any shape and size while staying flexible to adapt to individual needs. Businesses can use MightyCall on any number of devices and among dozens of employees. Its functionality includes both a web app and mobile apps for Android/ iOS.

About G2

G2 Crowd empowers business buying decisions by highlighting the voice of the customer. G2 reviews leverage more than 300,000 independent and authenticated user reviews read by over 1 million buyers each month. The G2 model brings transparency to B2B buying—changing the way decisions are made.

For more information, visit https://www.g2.com/products/mightycall/reviews 

About MightyCall

MightyCall is one of the fastest-growing VoIP providers in the country. Based in Palo Alto, one of the world’s major tech hubs, it currently helps over 25,000 small and very small businesses worldwide achieve the best and smoothest customer communications possible.

For more information, visit MightyCall.com

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All call center software has been selected by Digital.com, an independent review website for small business tools and services. The list includes 15 best call center software services of 2020 as selected and rated by Digital.com small business experts based on professional assessment. 

Digital.com reviews Call Center Software based on business phone system features such as CRM, call recording, IVR, customer support tools, and call center type. 

Josephine Miller, PR Manager of Digital.com, comments in the official press release:

“When choosing a call center software, it’s important to understand which features are necessary for your customers and industry. This easy-to-use guide will help small businesses gain insight into must-have features, pricing, and pros and cons.”

Read more and find MightyCall’s solution in the complete list of Best Call Center Software of 2020, as selected by Digital.com. 

The post MightyCall Selected Among 2020’s Best Call Center Software first appeared on MightyCall.

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2020 IBAs received entries from organizations in 63 nations and territories.

As the ongoing COVID-19 crisis will prevent winners from receiving their awards on stage during a traditional gala IBA banquet, winners will be celebrated instead during a virtual ceremony on Tuesday, 1 December.

There was still competition, with more than 3,800 nominations from organizations of all sizes and in virtually every industry submitted this year for consideration in a wide range of categories. The Telecommunications industry is always a crowded category, but MightyCall prevailed in the Small Business section.

One judge, in describing his vote for MightyCall, said, “MightyCall for small businesses is remarkable and clearly a service designed to not only help the customers, but also save them some money. This is a great example of leveraging technology for helping people.”

Dmitry Lephikov, MightyCall CFO, noted, “We pride ourselves on giving small business the tools to compete against bigger companies, and this award is a great recognition of that, especially when looking at all the other fantastic nominees.”

Stevie Award winners were determined by the average scores of more than 250 executives worldwide who participated in the judging process from July through early September.

“Despite the unprecedented impact the COVID-19 pandemic has had on organizations and working people worldwide, the number and quality of nominations we received in this year’s International Business Awards attests to the continued outstanding performance of many organizations. The commitment we’ve seen through these nominations to maintaining the success, health, and safety of employees, customers, and communities is truly impressive,” said Stevie Awards president Maggie Gallagher.

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

About MightyCall

MightyCall is a VoIP provider currently based out of Palo Alto, California. The company targets its product at small businesses, but originally rose to note selling call center VoIP technology at the turn of the century. Since 2012, that repackaged phone system engine has helped thousands of small businesses across North America thrive.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.Stevieawards.com.

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